Customers' infomation is protected by SSL (Transport Layer Security) on our website. Thus, shipping is enjoyable and safety.
Our shop informs an order acceptance and shipping by email. Please make sure that you can receive our email "info@zeran.co.jp"
The picture is used sample products or maker's supply. Please understand that the pictures might look slightly different from due to users' devices or browsers.
Please notice that we do not provide returning and exchange the items for the oversea shipping.
*We cannot receive returning items without contacting us.
Credit card and Apple Apy are available for the oversea shipping.
If your credit card could not use due to some customers or credit card company's issues, Rakuten Global Market will inform you about changing the credit card infomation or changing the card or cancel your order. If you would not change your payment infomation within 7 days, your order will cancel automatically by Rakuten system. Please read carefully an email which after confirming the order if you would like to use hire-purchase or revolving payments or bonus payments.
Using the different name of the credit card is not acceptable. We do not provide credit card receipt due to the payment system.
If you have any confusion with Rakuten's payment system, please check and contact the Rakuten customer centre from the link below.
Rakuten Customer Centre (English) : https://ichiba-en.faq.rakuten.net/
We provide the items which we are not stock our warehouse. If you have any queries, please do not hesitate to contact us. *Your order will be shipped after all items ready for the ship if you placed the order some different items.
The items which we are not stock our warehouse might be out of stock due to makers stock status. In that case, unfortunately, the items will be cancelled and refund after informing you. We cannot any responsibility for loss in your business caused by delivery delay or out of stock or defective products. We wish your understanding.
Shipping company: Japan Post Holdings
Shipping services: EMS
EMS delivery service used for the oversea shipping. You will be received an email about the shipping cost after we confirmed your order and calculate the shipping fee. If the items do not stock our warehouse, we will be able to calculate the shipping fee after all your items arriving in our warehouse. Any customs duties charged are customer's responsibility.
If you would like to change your order, please contact us within 24 hours after place the order. If not, the order might not be able to change.
Some countries are not available to use EMS delivery service. In this case, we would change the shipping company.
■EMS delivery service (English)
https://www.post.japanpost.jp/int/ems/index_en.html
■EMS Shipping cost list (English)
https://link.rakuten.co.jp/0/067/122/
The shipping cost is different by parcel's size or weight or shipping address. If the items do not stock our warehouse, we will be able to calculate the shipping fee after all your items arriving in our warehouse. Then, we will inform you about the shipping cost.
It is only available shipping in Japan.
Same Day Shipping is not available to oversea shipping.
Not provide.
The cancel is not allowed after shipped the order. If you would not receive your parcel due to rejection or absence, etc..., returning shipping cost and expenses will be charged.
★ We cannot receive returning items without contacting us. It does not accept customer requests for returns or exchanges.
Normally, we do not accept returns or exchanges for oversea shipping, however, if you receive a defective product, please contact us with the clear picture which can see the problem.
For the product, shipping, and order. We do not provide English speaker for the customer services on the phone. Please contact us as an email.
■ERRAND SHOP
Monday - Friday: 10:00-14:00 (except for public holiday)
info@zeran.co.jp
■Rakuten Customer Centre
If you have any confusion with Rakuten's payment system, please check and contact the Rakuten customer centre from the link below.
You can contact to Rakuten customer staff from the link below; furthermore, they have a live chat system.
https://ichiba-en.faq.rakuten.net/
新着商品やおすすめアイテム、セールのお知らせをメールマガジンで発行しています。
配信希望、配信解除希望の方は、こちらからメールアドレスの入力をしてください。