| Shop Information |
・Address:5-16-7-101 Yurinokidai Yachiyo-shi Chiba Japan
・Phone Number: 81-47-752-1733
・Shop Manager:Koichi Jitsukawa
・Shop Security Manager:Koichi Jitsukawa
・Contact Information:atbijin@shop.rakuten.co.jp
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| Payment Method |
■Credit Card
We accept Visa, MasterCard, JCB, AMEX and Diners.
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※Bank Transfer
It isn't possible to use Bank Transfer.
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| Customs Clearances and Duties |
Import duties and taxes may be applied upon customs clearance into your
country.
Please pay such costs directly to the delivery agents or the customs office
upon delivery.
For details, please contact the customs office of your country.
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| Shipping /Delivery |
■ About delivery & shipping fees
1)After order, an automatically reply in Japanese will be sent to you.
Please note that the shipping fees mentioned in this e-mail are for orders
to be delivered to an address within Japan and not applicable for delivery
outside of Japan.
2)Soon you will receive an e-mail with the correct shipping fees and total
price from our shop. Please check the total amount due.
3)Your ordered items will be shipped out only after your payment is received. |
■Delivery Time
The delivery time is estimated to be approximately 3-7 business days after shipment.
Please understand there will be delays depending upon customs clearance
and other various conditions of transportation.
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■Delivery Method
After shipment is made, you will receive a tracking number by e-mail
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| Prohibited and Restricted Goods |
■Items by Country
Policies regarding prohibited and restricted goods differ from each country
of destination. Please click on the following links for popular destination
countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore,
Thailand, Australia, New Zealand).
http://event.rakuten.co.jp/borderless/infoservice/en/#05
* Please contact EMS or DHL for information on other countries
Please check the Pharmaceutical Affairs Law of the country
in which you live before purchasing cosmetics.
Product's ingredients might not be allowed in your country which could lead to any delay or inconvenience.
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| Aviation dangerous object |
If a load is recognized as an aviation dangerous object in airport, it may become impossible to convey.
Please order after checking if the product is an avaiation dangerous object by yourself.
We don't take responsibility when a freight is not able to be sent after the security check in an airport.
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| Cancelation Policy |
Please understand that we will not accept
cancellation in any case for international orders
We will cancel your order if the payment had
not been properly made until the due date.
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| Return and Refund Policy |
Any return or refund will not be accepted once order confirmation e-mail is sent out.
For any defective product, please ask the shipping company who delivered the product.
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| Consumption Tax |
We will not charge customers with Japan’s consumption tax.
However, consumption tax is included in the automatic reply e-mail
(the e-mail sent immediately after your order completion),
therefore, we will be sending you a “Thank You” e-mail mentioning the
total order amount with the consumption tax excluded.
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| Others |
| Please place an order in a customer's self-responsibility.
Although we are indicating by paying careful attention for description of item, some mistakes may occur. Please purchase after agreement.
We use an auto-translation tool to communicate in languages other than Japanese.
We apologize for your inconvenience if there's some wrong translation.
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| Privacy Policy |
Regarding our customers’ personal information (address, name, e-mail address,
etc.), we are taking the utmost care. Your personal information may be
used for, and be used only for conducting our business.
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Matters pertaining to personal information are controlled within the confines
of the law and unless required by government to disclose such information,
personal information shall not be disclosed to third parties without prior
written consent.
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