We wish to express our gratitude for the visit to ARROWHEAD.
An original brand of ARROWHEAD and a variegated fashion item are sold.
We are wishing that we can contribute to a cultural improvement fashionably.

Shop Information

Address: Kogyodanchi 5-3-3-16 Asahikawa, HOKKAIDO 078-8275, JAPAN

Phone Number: +81-166-73-4220

Shop Manager: Yoko Iawayama

Shop Security Manager: Ryuta Shinmei

Contact Information:

Payment Method

Credit Card

We accept Visa, MasterCard, JCB, AMEX and Diners.

We accept PayPal as a method of payment if you bear PayPal fees.
Here is the procedure for your PayPal payment.

1) Please choose PayPal as a payment method when ordering.

2) You will receive a notification of the total amount to be paid from us via PayPal.

3) After you agree to pay via PayPal and we confirm our receipt of the total amount, your order will be shipped.

* We also accept payment by PayPal. Please note that if payment through PayPal cannot be confirmed within 3 days from the order confirmation e-mail date, order will be cancelled automatically.

* The total amount includes your ordered items, delivery and PayPal fees.

PayPal fees are calculated as follows.

(Total amount of your ordered items and delivery fees) * 3.9% +JPY40
Bank Transfer

After order is confirmed, the total amount due will be sent to your E-mail address. Please transfer the total amount to the bank account below.

Please note that if payment by bank transfer cannot be confirmed within 7days from the e-mail date, your order will be automatically cancelled.


Branch name: Asahikawa-Chuo Branch

Swift code: NORPJPJP

Branch Address: 4-jo-dori 9-chome Asahikawa, HOKKAIDO 070-0034, JAPAN

Account type: savings

Account number: 401-4516122

Account name: ARROWHEAD, INC.

Account holder address: Kogyodanchi 5-3-3-16 Asahikawa, HOKKAIDO 078-8275, JAPAN

* All payments shall be made in Japanese Yen. Please check with your bank for applicable exchange rates.

Customs Clearances and Duties

Import duties and taxes may be applied upon customs clearance into your country.

Please pay such costs directly to the delivery agents or the customs office upon delivery.

For details, please contact the customs office of your country.

Shipping /Delivery

About delivery and shipping fees

1)After order, an automatically reply in Japanese will be sent to you. Please note that the shipping fees mentioned in this e-mail are for orders to be delivered to an address within Japan and not applicable for delivery outside of Japan.

2)Soon you will receive an e-mail with the correct shipping fees and total price from our shop. Please check the total amount due.

3)Your ordered items will be shipped out only after your payment is received.
Delivery Time

The delivery time is estimated to be approximately 3 business days after shipment.

Please understand there will be delays depending upon customs clearance and other various conditions of transportation.
Delivery Method

After shipment is made, you will receive a tracking number by e-mail

EMS Tracking -
Shipping Fees

* All price are listed in Japanese Yen
* In any cases, overseas delivery requires delivery charge. Shipping fee will be advised from stores for your order confirmation.


The following chart contains EMS prices based on weight and destination to certain countries

Zone First Zone Second Zone Third Zone
Weight Asia Oceania, North America, Central America and the Middle East Europe South America and Africa
Up to 300g 900 1,200 1,500 1,700
Up to 500g 1,100 1,500 1,800 2,100
Up to 600g 1,240 1,680 2,000 2,440
Up to 700g 1,380 1,860 2,200 2,780
Up to 800g 1,520 2,040 2,400 3,120
Up to 900g 1,660 2,220 2,600 3,460
Up to 1.0kg 1,800 2,400 2,800 3,800
Up to 1.25kg 2,100 2,800 3,250 4,600
Up to 1.5kg 2,400 3,200 3,700 5,400
Up to 1.75kg 2,700 3,600 4,150 6,200
Up to 2.0kg 3,000 4,000 4,600 7,000
Up to 2.5kg 3,500 4,700 5,400 8,500
Up to 3.0kg 4,000 5,400 6,200 10,000
Up to 3.5kg 4,500 6,100 7,000 11,500
Up to 4.0kg 5,000 6,800 7,800 13,000
Up to 4.5kg 5,500 7,500 8,600 14,500
Up to 5.0kg 6,000 8,200 9,400 16,000

* Please check the link provided below for more.

Prohibited and Restricted Goods

Items by Country

Policies regarding prohibited and restricted goods differ from each country of destination. Please click on the following links for popular destination countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Australia, New Zealand).

* Please contact EMS for information on other countries

Cancelation Policy

Please understand that we will not accept
cancellation in any case for international orders.

We will cancel your order if the payment had
not been properly made until the due date.

Return and Refund Policy

Any return or refund will not be accepted once order confirmation e-mail is sent out.

Consumption Tax

We will not charge customers with Japan's consumption tax.
However, consumption tax is included in the automatic reply e-mail
(the e-mail sent immediately after your order completion),
therefore, we will be sending you a "Thank You" e-mail mentioning the
total order amount with the consumption tax excluded.

Privacy Policy

Regarding our customers' personal information (address, name, e-mail address, etc.), we are taking the utmost care. Your personal information may be used for, and be used only for conducting our business.
Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.

ARROWHEAD Copyright 2008-2013 ARROWHEAD, INC.
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