|[Useable credit cards]
The following credit cards can be used.
Lump-sum payment is also available with all of the following credit card companies.
●Only the credit cards listed above can be used.
●The total bill amount is calculated as follows:
Total price of items (tax included) + Shipping fee (tax included). No commission charges are added.
※The tax is rounded off to the closest whole number.
●Order confirmation and total bill notification will sent by e-mail.
●If any errors in credit card authorization occur after the order has been placed, shipment of the products will be tentatively stopped, and you will be notified of the errors by e-mail or phone.
●There will be no copies of credit card statements if electronic payment is used.
Due to the SSL system we use, your credit card numbers will be encoded before transmission. You need not worry about your information’s safety.
|※Settlement through Rakuten Bank cannot be used for group purchasing or auctions.
The “Rakuten Bank” settlement is a method that can be used only by those who have an account with Rakuten Bank and have a registered Rakuten-membership bank account. Please make sure that the total bill amount, shipping fee, Rakuten Bank settlement method commission charge (that must be paid by customer), etc. is lower than your account balance.
●Depending on the time of day when you order a product, your account balance might not be able to be confirmed (and the money might not be transferred) within the same day.
●If the amount due is changed by 1,000 yen or more, customer approval of the change is required.? In those cases, you will be notified by e-mail.
●If approval is not made within 3 days after the confirmation e-mail is sent, the order will automatically be cancelled.
※Commission charges for transfer are required in the following cases.
|[List of commission charges for the Rakuten bank settlement method]
|[Transferred account] Ordinary bank account No. 1491876 of Rkuten-ichiba of Branch Office of Rkuten Bank (サンテラボ)
●The total amount due is calculated as follows:
Total bill amount + Shipping fee + possible transfer commission chargeTransfer commission charge: Check your bank’s commission policy before transmission.
※If you use Rakuten points, the above amount due may differ from the amount shown in the automatic confirmation e-mail from Rakuten. Please check the e-mail from B-cruise as well.
●Bank commission charges must be paid by the customer.
●Use the transfer forms at your bank or an ATM when transmitting the money.
●The products will be shipped as soon as we confirm that the money has been transferred.
●If the money is not transferred within 10 days, the order will be cancelled.
|Rakuten Edy settlement|
●The total bill amount is: Total price of items + Shipping fee
●The upper limit on the total bill amount is 50,000 yen.
●The URL for payment notification will be sent by e-mail after the order is received.
・Refer to here for the e-payment method.
・Refer to here for the mobile Edy method.
●We will ship the product after the payment is settled.
●This settlement method can be used for overseas delivery only.
●Total bill amount is: Total price of items + shipping fee
* In the case of using Rakuten Super points, total bill amount on
automatic reply mail from Rakuten Ichiba may be different.
Please check the mail from our shop for the correct amount.
●We will ship after the payment is settled.
●You will receive an e-mail regarding the payment via PayPal.
Please click the link to the PayPal website on the e-mail,
and settle the payment within 10days.
●Please also be reminded that if we cannot confirm receipt of your payment
to our PayPal account10days after the above e-mail is sent, your order shall be
●Customs duty and other taxes may be levied when the shipment reaches your country.
If applicable, please pay those costs directly to the delivery agents or the customs office.
Policies on those taxes vary in each country. Please contact the customs office
at your country for more details.
●Any return or refund will not be accepted for overseas delivery
once order confirmation e-mail is sent out.
●Please keep a copy of your payment.
|Returning a product|
|Please check if the product delivered is the same one you ordered, after you receive it.
We are sure of our products’ quality; however, in the case of the product being damaged or other similar cases, please let us know within one week of receiving it.You can return or exchange any defective product.? (In those cases, we will pay the shipping fee for returning.)
If you want to return the product due to personal reasons, you can return it, but you must pay the shipping fee to send it back.
[We do not accept the returning or exchanging of a product in the following cases.]
・8 or more days have passed since you received the product.
・You have already used the product.
・You have damaged or broken the product.
・You have damaged, broken, lost, or discarded the products’ packaging, instruction manuals, etc.
・You have tried to repair or clean the product after you received it.
・Any product from discount sales
・In addition to the above, products specified in the catalog as non-returnable cannot be returned
[Address for returning/exchanging a product]
22-16-3 Shimoyasuda, Maruoka-cho, Sakai City, Fukui Prefecture, 910-0363 JAPAN