Flow from order of goods to delivery
|1||Ordering items||It is the time the customer ordered the product at SENNEN JEWELRY RAKUTEN SHOP.|
|2||Automatic delivery mail confirming purchase details||Rakuten Ichiba will deliver automatic delivery mail confirming purchase details to your registered email address.
※If automatic delivery mail does not arrive immediately after ordering, there is a possibility of input error of your email address etc. Please contact info @ 1000jewel.com.
|3||You will receive an order confirmation email from SENNEN JEWELRY.||We will send you confirmation mail of order receipt from our company. At this point your order will be confirmed. You will be informed about details of your order, the total amount including consumption tax and freight charge and insurance fee. And an approximate shipping date.|
|4||Payment||If you use a credit card for the payment, please wait for the arrival of the item as it is.
We will ship the item within 2 days from the order date.
If you would like to make a bank transfer or postal transfer, please transfer to the account you will be informed from SENNEN JEWELRY. We will ship the item within 2 business days from the payment confirmation date.
|5||Shipping and notification||After sending out the item, we will send a shipping completion mail containing the cargo number.
Jewelry of frame processed goods and order production will be shipped after completion.
|6||Product arrival||Please confirm the contents after arrival of goods. If there are uncertainties or requests on the contents, please contact us by mail.|
All products purchased from SENNEN JEWELRY promise guarantee for one year from the order date.
In case of occurrence of frame failure etc. under normal use, we promise free repair if it is within the period.
However, it excludes damage such as falls due to customer's reasons, damage due to inadequate use.
Cameo and jewelry inscribed carvers and materials etc.by SENNEN JEWELRY are all guaranteed genuine.
So please purchase with confidence.
Products purchased at our shop will be wrapped for free (ribbon on the exterior box).
Perfect gift for someone special. When ordering, please select the wrapping desired selection button of the product page.
If you would like a jewelry case unnecessary or simple packing of buffer with paper, please indicate "Simple packing hope" in the remarks column when ordering.
The following payment methods can be available at our shop.
Bank transfer and Rakuten Pay
Rakuten Bank, Rakuten Ichiba Branch, Account number 2050423, Account name:Rakuten Sennen jewelry
Please click here for more details
|Please own the bank transfer fee when you pay.||Rakuten will give us an information after you finish your payment through Raktuen bank or Rakuten Pay and then we will dispatch your order.
||If you cannot pay within two weeks from the day you order, the order will be automatically cancelled.|