Cameo and start ruby specialty shop, SENNE JEWELRY's how to purchase
Shopping method like Order, Payment, Delivery etc.

Flow from order of goods to delivery

1 Ordering items It is the time the customer ordered the product at SENNEN JEWELRY RAKUTEN SHOP.
2 Automatic delivery mail confirming purchase details Rakuten Ichiba will deliver automatic delivery mail confirming purchase details to your registered email address.

※If automatic delivery mail does not arrive immediately after ordering, there is a possibility of input error of your email address etc. Please contact info @ 1000jewel.com.
3 You will receive an order confirmation email from SENNEN JEWELRY. We will send you confirmation mail of order receipt from our company. At this point your order will be confirmed. You will be informed about details of your order, the total amount including consumption tax and freight charge and insurance fee. And an approximate shipping date.
4 Payment If you use a credit card for the payment, please wait for the arrival of the item as it is. We will ship the item within 2 days from the order date.

If you would like to make a bank transfer or postal transfer, please transfer to the account you will be informed from SENNEN JEWELRY. We will ship the item within 2 business days from the payment confirmation date.
5 Shipping and notification After sending out the item, we will send a shipping completion mail containing the cargo number.

Jewelry of frame processed goods and order production will be shipped after completion.
6 Product arrival Please confirm the contents after arrival of goods. If there are uncertainties or requests on the contents, please contact us by mail.

Guarantee

All products purchased from SENNEN JEWELRY promise guarantee for one year from the order date.
In case of occurrence of frame failure etc. under normal use, we promise free repair if it is within the period.
However, it excludes damage such as falls due to customer's reasons, damage due to inadequate use.

Cameo and jewelry inscribed carvers and materials etc.by SENNEN JEWELRY are all guaranteed genuine.
So please purchase with confidence.

Wrapping

Products purchased at our shop will be wrapped for free (ribbon on the exterior box).
Perfect gift for someone special. When ordering, please select the wrapping desired selection button of the product page.

Simple packaging

Payment

The following payment methods can be available at our shop.
payment
Credit card
Bank transfer
Rakuten Pay

Bank transfer and Rakuten Pay

Bank transfer
Rakuten Bank, Rakuten Ichiba Branch, Account number 2050423, Account name:Rakuten Sennen jewelry


Rakuten Pay
Please click here for more details

Please own the bank transfer fee when you pay.
Rakuten will give us an information after you finish your payment through Raktuen bank or Rakuten Pay and then we will dispatch your order.
If you cannot pay within two weeks from the day you order, the order will be automatically cancelled.

Credit card payment

The handling cards are as follows.
All card companies are able to make a lump sum payment.

Credit companyPayment Method
VISA Ribo, split(3,5,6,10,12,15,18,20,24 splits are possible)
MASTER Ribo, split(3,5,6,10,12,15,18,20,24 splits are possible)
JCB Ribo, split(3,5,6,10,12,15,18,20,24 splits are possible);
AMEX Split(3,5,6,10,12,15,18,20,24 splits are possible)
Diners Ribo
Description of credit card settlement
The total payment is 【product price total + freight】.
※The fraction of consumption tax is calculated by truncation
In the case of installment payment, the fee charged for the card issuing company is charged. For details, please check with the card issuing company.
We use the system called SSL. The card number is encrypted and transmitted and it is not understood by store side and other related persons. Please rest assured.
At the time of ordering, the card company will be authenticated by WEB. When the credit to the card company passes, it becomes shipping OK.
The credit card usage details will be not sent as a rule in consideration of security.
Please check the usage details sent from the card company to the customer.
In addition, we use the system called SSL.
The card number is encrypted and sent directly to the card company. The card number to the store side or other stakeholders cannot know. Please rest assured.

Shipping charge

For domestic domestic shipment only Japan: less than JPY30,000 will be all JPY600. More than JPY30,000, the freight will be free of charge.Except Okinawa-prefecture and remote island.
Shipping charge:A commodity price does not include a shipping cost, and a commodity for which shipping fee is not individually set on the item page
High purchase discount privilege: If you order more than 30,000 yen (tax-excluded price) per delivery destination, it is free shipping. (Excluding remote islands and overseas)
Treatment at the time of bulk purchase: If you order multiple items with different delivery dates per delivery destination, shipping fee will be outside of the above shipping freight rule and extra shipping fee may apply. Details will be notified later from the store.
Shipping fee Consumption tax: This price includes consumption tax.
Remote island and some ares: Remote island and Some areas may take additional shipping fee.

Delivery days of goods

We are delivering to Japan in a postal package called Yu-Pack.

In case of payment by bank transfer or postal transfer ... we will ship within 2 business days after payment is confirmed.
In case of payment with credit card · · · We will ship within 2 business days of the order date.
We will used postal service called Yu Pack prepayment which is full of cargo guarantee and pursuit service.
Yu-Pack is safe with damages and cargo tracking service.
Usually we will despatch your order within 2 business days after confirming payment from customer. Yu-pack will deliver your order to the whole country on the next day, two days after shipping the next day.
Delivery date designation: Please specify your desired date and time in the remarks in the shopping step.
Delivery date designation, time designation
Designation of delivery time zone:

AM9 to AM12, AM12 to PM14, PM14 to PM16, PM16 to PM18, PM18 to PM20, PM20 to PM21
※We will contact you by e-mail if the delivery date will be delayed from the above due to the convenience of our shop.


Shipment to overseas

We will ship goods overseas by post office's EMS (express mail service).
Shipping rates are set for each country and weight, so after order completion, we will inform you details and the total amount later by e-mail.
In addition to that, you will add an insurance fee depending on your product price and JPY200 as an invoice fee.
Please write the destination information in English.

We can ship your order abroad by EMS service, so please check that your area is within EMS serive.
Shipping fee will be advised from us for your order confirmation.
And we will add JPY200 as insurance and invoice fee.
Please write down your address in English.

The following shipping tariff will be applied for Rakuten International Shipping Services.

About consumption tax

Consumption tax rate 8%: Consumption tax will be calculated for each product. Consumption tax less than one yen is rounded down.

About return

The return of goods must be unopened or unused, it should be within 3 days from the date of product arrival, or within 7 days from the order date.
We cannot accept returns for dealings past either of the above deadlines. Please place your order after understanding in advance.

However, we cannot accept return and cancellation regardless of any reason for that it is a original goods by customer's request, jewelry to be produced after receipt of orders, and those processed frame and resized frame (including during processing). Please understand these condition before you order.

In addition, for products ordered during our sale, please understand beforehand that we can not accept returns / cancellations regardless of any reasons.

Also, regarding all jewelry using diamonds, from the viewpoint of quality preservation and guarantee of authenticity, we can not accept any returns or cancellation after delivery so we ask you to order after fully understanding in advance.
When you wish to return goods please follow the steps below.
Step 1: Please inform us about the details of the desired returned goods through the following e-mail.
Step 2: You will receive a reply Email from us.
Step 3: Please return to the following address within 3 days from the date of product arrival.
Return shipping fee for returned goods due to customer's convenience or preference, customers and our remittance charge will be owed by the customer.
If there was an accident such as breakage of goods during its delivery of returned goods, we will not be able to refund the money to customers, so we would like to ask politely packing.
Since it is valuable item, please be sure to use courier service or Yu-pack which has an insurance and a tracking number when returning.
If you ship by other ordinary mail etc, and if the product get damaged or missing during the transportation, we will not be able to refund to the customer, so please understand.
We will refund as soon as when the item you returned has arrived safely and we can confirm that the condition of the item is the same as before shipping. The refund amount is the amount which we deducted shipping fee and refund fee.
Contact Email:info@1000jewel.com
Address to return:postal code 400-0045 51-10 Ushiroya-cho, Kofu-shi, Yamanashi-ken, Japan SENNEN JEWELRY
Atten. Mr.Koike Phone:055-243-5582
It will be the transportation of high-priced goods so we appreciate your understanding and cooperation above.
If you have any questions or concerns regarding the above, please do not hesitate to contact us in. Thank you.

About privacy policy · personal information management standard

We pay maximum attention to the protection of customers' personal information (address, name, e-mail address, etc.) who used services such as shopping and e-mail magazine subscription.
Personal information is used and managed only for our business.
Personal information will not be disclosed to third parties without prior consent unless we are requested to disclose personal information based on the authority stipulated by law from public institutions such as government agencies.
Using the SSL technology of security the highest rank to encrypt the credit card information of your purchase information and your email address and your buyer, please enjoy your shopping with confidence because we have perfect protection.

shipping information
paymenthow to payment

You can pay by bank transfer or credit card.
You can use credit cards UFJ · Master · VISA · AMEX · JCB.
We will ship after confirming payment with all items prepaid.
Please pay the above-mentioned fee related to payment at customer's expense.
After ordering, customers who wish to make a bank transfer, please transfer to the designated account within 7 days. There is a case where I will consider it as cancellation treatment if the payment due date 7 days passes.


About privacy protection
We deal with your personal information strictly and treats it according to the Personal Information Protection Law.

For data transmission related to personal information, SSL which is encrypted communication is used for security.

We will not disclose personal information to third parties, but we do not limit it if it falls under the following cases.
When requested by a court or a public agency such as police based on laws and ordinances.
The life, body, property of a customer or a third party may be damaged, and the consent of the person can not be obtained. etc

Enjoy safe and secure internet shopping with SENNEN JEWELRY.

freight

abaout freight free serivce

Basically we use EMS for dispatch to areas other than Japan.
I will e-mail the payment amount including the shipping fee by replying after ordering.


We will deliver it by EMS former payment.
EMS is safe with damages and cargo tracking service.
Usually we will ship within 2 business days after confirming payment from customer.
But when sizing, frame processing etc. are included in the order, the shipping time will be notified by reply e-mail after each order.

Inquiries

TEL:055-243-5582
info@1000jewel.com
Business hours 10:00~18:00

calender

Return / Exchange

Returned or exchanged for customer convenience is unopened or unused It will be within 3 days from the item arrival date, or within 7 days from the order date.
For dealings past either of the above deadlines, we can not accept returns or exchanges.

In addition, original goods according to customer's request, jewelry to produce after receipt of order, And those processed and repaired frame of cameo (including during processing) Due to the nature of the product, we can not accept returns or exchanges regardless of reason.

Also, regarding the items ordered during our sale, due to the nature of the sales period We can not accept returns / exchanges regardless of reason.

Also, from the viewpoint of maintaining quality and guaranteeing authenticity for all jewelry using diamonds We can not accept any returns or exchanges after delivery.
Please understand beforehand about the above before placing an order.

Regarding returned goods, Please readhere.

Rakuten point campaign
With SENNEN JEWELRY you can relax and shop on the Internet with seven services
Email magazine that delivers best deals.

See the catalog