Our Policies for International Shipping Parcels

Customs ＆ duties

1. We hope that all parcels have successfully shipped to our customers. However, international delivery may be held up or delayed due to bad weather condition or clearance process. The expiration of a product may be past due to a risk of a long delivery or clearance process. We are not sure when you could receive your parcel as the delay occurred.


2. Then we assume that the purchaser has understood customs import laws in the destination country as order placed. The receiver in dispatch note must bear any additional import duty that is charged by the customs’ office.
   Kireido is not responsibility for products shipped that are held at or confiscated by customs in your destination country.
   We recommend you to refer the customs’office for prohibited items in advance to avoid the risk of product being confiscated or held by customs’office in the destination country.
   

Process for damage or loss in international shipping parcels.

*All international shipping parcels are covered shipping insurance. The insurance is against damage and loss during shipping. Please open your parcel and check the status of all your items with the delivery men as your parcel is delivered.Once lost or damaged item in your parcel, please claim it with the delivery man and the nearest post.

Delivery method

EMS

Insurance for EMS

We take EMS insurance for oversea parcels. When there is any damage or loss to your goods during EMS delivery process, please contact us and your local post office as soon as possible.

Tax free(Only for Nov10～Nov24 Japan time)

8% consumpution tax will be taken off once order is received.
Please check your total payment in the order conformation email from Kireido
※Products sending to overseas is tax free