Shop Information
・Address:
17-9Nagao 1-chome Jonan-ku Fukuoka-City,  814-0123
Fukuoka JAPAN
・Phone Number:
+81-92-871-7077
Shop Manager:
Masaaki Isomoto
Shop Security Manager:
Masaaki Isomoto
Contact Information:
hakusui@aurora.dti.ne.jp
Available languages
・Japanese
English
Payment Method
■Credit Card
 We accept Visa, MasterCard, JCB and AMEX.

As for the customer ordered from foreign countries, it takes about one month to the credit examination.
It becomes sending out as soon as the examination passes.

If the examination didn't pass.

We got the communication that your credit card’s number is wrong.
You got it from Rakuten. Could you rewrite your number and your limit date?
Do it until after a week, we will cancel your order.

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You can’t tell us your credit number by e-mail.
It is for protecting your personal information.
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Please do it.

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*attention*
A week have passed since you received this e-mail. But if you don't rewrite it or contact us, we cancel your order.

■Bank Transfer

After order is confirmed, the total amount due will be sent to your E-mail address. Please transfer the total amount to the bank account below.

The transfer commission becomes a load of the customer.

Please note that if payment by bank transfer cannot be confirmed within
7days from the e-mail date, your order will be automatically cancelled.


Bank name: The Bank of Tokyo-Mitsubishi UFJ,Ltd

Branch name:
Fukuoka-Chuo Branch

Swift code:
「BOTKJPJT」

Branch Address:
12-7Tenjin 1-chome Chuo-ku Fukuoka-City,  810-0001
Fukuoka JAPAN


Account type:
savings

Account number:
5145015

Account name: Hakusui Co.,Ltd. Representative Director Masaaki Isomoto

Account holder address:
17-9Nagao 1-chome Jonan-ku Fukuoka-City,  814-0123
Fukuoka JAPAN


* All payments shall be made in Japanese Yen. Please check with your bank for applicable exchange rates.
Customs Clearances and Duties
Import duties and taxes may be applied upon customs clearance into your country.


Please pay such costs directly to the delivery agents or the customs office upon delivery.


For details, please contact the customs office of your country.
Shipping /Delivery
■ About delivery & shipping fees

1)After order, an automatically reply in Japanese will be sent to you. Please note that the shipping fees mentioned in this e-mail are for orders to be delivered to an address within Japan and not applicable for delivery outside of Japan.

2)Soon you will receive an e-mail with the correct shipping fees and total price from our shop. Please check the total amount due.

3)Your ordered items will be shipped out only after your payment is received.
■Delivery Time

The delivery time is estimated to be approximately 3~10 business days after shipment. and It takes two months
from one month by ship.

Please understand there will be delays depending upon customs clearance and other various conditions of transportation.
■Delivery Method

After shipment is made, you will receive a tracking number by e-mail
■Shipping Fees

* All price are listed in Japanese Yen

EMS

The following chart contains EMS prices based on weight and destination to certain countries

  First Zone Second Zone Third Zone
Weight Asia Oceania, North America, Central America and the Middle East Europe South America and Africa
Up to 300g 900yen 1,200yen 1,500yen 1,700yen
Up to 500g 1,100yen 1,500yen 1,800yen 2,100yen
Up to 600g 1,240yen 1,680yen 2,000yen 2,440yen
Up to 700g 1,380yen 1,860yen 2,200yen 2,780yen
Up to 800g 1,520yen 2,040yen 2,400yen 3,120yen
Up to 900g 1,660yen 2,220yen 2,600yen 3,460yen
Up to 1.0kg 1,800yen 2,400yen 2,800yen 3,800yen
Up to 1.25kg 2,100yen 2,800yen 3,250yen 4,600yen
Up to 1.5kg 2,400yen 3,200yen 3,700yen 5,400yen
Up to 1.75kg 2,700yen 3,600yen 4,150yen 6,200yen
Up to 2.0kg 3,000yen 4,000yen 4,600yen 7,000yen
Up to 2.5kg 3,500yen 4,700yen 5,400yen 8,500yen
Up to 3.0kg 4,000yen 5,400yen 6,200yen 10,000yen
Up to 3.5kg 4,500yen 6,100yen 7,000yen 11,500yen
Up to 4.0kg 5,000yen 6,800yen 7,800yen 13,000yen
Up to 4.5kg 5,500yen 7,500yen 8,600yen 14,500yen
Up to 5.0kg 6,000yen 8,200yen 9,400yen 16,000yen
Prohibited and Restricted Goods
■Items by Country

Policies regarding prohibited and restricted goods differ from each country of destination. Please click on the following links for popular destination countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Australia, New Zealand).

http://event.rakuten.co.jp/borderless/infoservice/en/#05

* Please contact EMS for information on other countries
Privacy Policy
Regarding our customers’ personal information (address, name, e-mail address, etc.), we are taking the utmost care. Your personal information may be used for, and be used only for conducting our business.
Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.
Cancelation Policy
Please understand that we will not accept
cancellation in any case for international orders
Return and Refund Policy
Any return or refund will not be accepted once order confirmation e-mail is sent out.
Consumption Tax
Please note that the consumption tax amount shown is charged
as a handling fee for international shipping.