We have to stop the overseas delivery service in October 20. After this day, please do shopping at our site as |
usual, and please use the 'tenso.com' to delivery to the destination from Japan. For more information on
delivery, please visit the web site of this company.
Since we can not receive your order that is not use the 'tenso.com', please understand. Thank you everyone.
・Address : Maison-villa-unoki 302, 3-11-3, Unoki, Ota-ku, Tokyo, 146-0091 Japan|
・Phone Number : +81-0570-66-6260
・Shop Manager: Kazuhiro Miyata (Internet Retailing Division)
・Shop Security Manager: Kazuhiro Miyata
・E-mail address : firstname.lastname@example.org,email@example.com;
¶ Payment Method
We accept Visa, MasterCard, AMEX, JCB and Diners.
¶ Customs Clearances and Duties
Import duties and taxes may be applied upon customs clearance into your country. Please pay such costs directly to the delivery agents or the customs office upon delivery. For details, please contact the customs office of your country.
¶ Shipping /Delivery
●About delivery & shipping fees
1)After order, an automatically reply in Japanese will be sent to you. Please note that the shipping fees mentioned in this e-mail are for orders to be delivered to an address within Japan and not applicable for delivery outside of Japan.
2)Soon you will receive an e-mail with the correct shipping fees and total price from our shop. Please check the total amount due.
3)Your ordered items will be shipped out only after your payment is received.
The delivery time is estimated to be approximately 7 business days after shipment. Please understand there will be delays depending upon customs clearance and other various conditions of transportation.
Usually, we use EMS service which delivers quickly and affordably to more than 120 countries and regions. Depending on the destination country and weight of the order, we may recommend you SAL service which is faster than surface mail while the cost is lower than airmail. After shipment is made, you will receive a tracking number by e-mail.
EMS Tracking - http://link.rakuten.co.jp/1/005/778/?url=int/ems/delivery/index_en.html
・EMS Rate Table
* All price are listed in Japanese Yen.
¶ Prohibited and Restricted Goods
Policies regarding prohibited and restricted goods differ from each country of destination. Please click on the following links for popular destination countries (Russia, Ukraine, Korea, Taiwan, Hong Kong, Singapore, China, Thailand, Australia, New Zealand, USA, Canada, UK, Germany, etc).
* Please contact EMS for information on other countries.
¶ Cancelation Policy
We will not accept cancellation caused by customers. We will cancel your order if the payment had not been properly made until the due date.
¶ Return and Refund Policy
Any return or refund will not be accepted once order confirmation e-mail is sent out.
¶ Consumption Tax
We will not charge customers with Japan's consumption tax. However, consumption tax is included in the automatic reply e-mail (the e-mail sent immediately after your order completion), therefore, we will be sending you a “Thank You” e-mail mentioning the total order amount with the consumption tax excluded.
Regarding our customer's personal information (address, name, e-mail address, etc.), we are taking the utmost care. Your personal information may be used for, and be used only for conducting our business.
Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.