¶ Shop Information

・Address : Maison-villa-unoki 302, 3-11-3, Unoki, Ota-ku, Tokyo, 146-0091 Japan
・Phone Number : +81-0570-66-6260
・Shop Manager: Kazuhiro Miyata (Internet Retailing Division)
・Shop Security Manager: Kazuhiro Miyata
・E-mail address : viva-cosme_4@shop.rakuten.co.jp,viva-cosme@shop.rakuten.co.jp;


¶ Payment Method

●Credit Card

We accept Visa, MasterCard, AMEX, JCB and Diners.

¶ Customs Clearances and Duties

Import duties and taxes may be applied upon customs clearance into your country. Please pay such costs directly to the delivery agents or the customs office upon delivery. For details, please contact the customs office of your country.

¶ Shipping /Delivery

●About delivery & shipping fees

1)After order, an automatically reply in Japanese will be sent to you. Please note that the shipping fees mentioned in this e-mail are for orders to be delivered to an address within Japan and not applicable for delivery outside of Japan.

2)Soon you will receive an e-mail with the correct shipping fees and total price from our shop. Please check the total amount due.

3)Your ordered items will be shipped out only after your payment is received.


●Delivery Time

The delivery time is estimated to be approximately 7 business days after shipment. Please understand there will be delays depending upon customs clearance and other various conditions of transportation.


●Delivery Method

Usually, we use EMS service which delivers quickly and affordably to more than 120 countries and regions. Depending on the destination country and weight of the order, we may recommend you SAL service which is faster than surface mail while the cost is lower than airmail. After shipment is made, you will receive a tracking number by e-mail.

EMS Tracking - http://link.rakuten.co.jp/1/005/778/?url=int/ems/delivery/index_en.html


●Shipping Fees

EMS Rate Table

* All price are listed in Japanese Yen.


¶ Prohibited and Restricted Goods

Policies regarding prohibited and restricted goods differ from each country of destination. Please click on the following links for popular destination countries (Russia, Ukraine, Korea, Taiwan, Hong Kong, Singapore, China, Thailand, Australia, New Zealand, USA, Canada, UK, Germany, etc).

http://event.rakuten.co.jp/borderless/infoservice/en/#05

* Please contact EMS for information on other countries.


¶ Cancelation Policy

We will not accept cancellation caused by customers. We will cancel your order if the payment had not been properly made until the due date.

¶ Return and Refund Policy

Any return or refund will not be accepted once order confirmation e-mail is sent out.

¶ Consumption Tax

We will not charge customers with Japan's consumption tax. However, consumption tax is included in the automatic reply e-mail (the e-mail sent immediately after your order completion), therefore, we will be sending you a “Thank You” e-mail mentioning the total order amount with the consumption tax excluded.

¶ Privacy Policy

Regarding our customer's personal information (address, name, e-mail address, etc.), we are taking the utmost care. Your personal information may be used for, and be used only for conducting our business.
Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.