Shop Information ・Address: ・Phone Number: 81-3-889-2011 ・Shop Manager:Hirofumi Udono ・Shop Security Manager:Hirofumi Udono ・Contact Information:vari_7@shop.rakuten.co.jp Payment Method ■Credit Card 　We accept Visa, MasterCard, JCB, AMEX and Diners. ■PayPal After order is confirmed, the total amount due will be sent to your E-mail address. Please confirm the contents. If contents are right, please pay. Customs Clearances and Duties Import duties and taxes may be applied upon customs clearance into your country. Please pay such costs directly to the delivery agents or the customs office upon delivery. For details, please contact the customs office of your country. Shipping /Delivery ■　About delivery & shipping fees 1)After order, an automatically reply in Japanese will be sent to you. Please note that the shipping fees mentioned in this e-mail are for orders to be delivered to an address within Japan and not applicable for delivery outside of Japan. 2)Soon you will receive an e-mail with the correct shipping fees and total price from our shop. Please check the total amount due. 3)Your ordered items will be shipped out only after your payment is received. ■Delivery Time The delivery time is estimated to be approximately 3 business days after shipment. Please understand there will be delays depending upon customs clearance and other various conditions of transportation. ■Delivery Method After shipment is made, you will receive a tracking number by e-mail EMS Tracking - https://link.rakuten.co.jp/1/005/778/?url=int/ems/delivery/index_en.html ■Shipping Fees * All price are listed in Japanese Yen ・EMS The following chart contains EMS prices based on weight and destination to certain countries Your order will be shipped to you via Japan Post EMS. Japan Post is a speedy delivery service that delivers to more than 120 countries. With an effective tracking system and insurance program, EMS is able to offer a secure delivery worldwide. You can track your package with the tracking code provided and it will be delivered within a week. Our store is a flat fee every area.The area information, please look at the page of the EMS. The price of fare table is a rate of one product. If do not meet the actual fee, will be fixed in later correct postage. We do not will be charged excess postage. Zone First Zone Second Zone Third Zone Asia [2-1]Oceania, North America, Central America and the Middle East [2-2]Europe South America and Africa flat fee 1,300 1,800 2,200 2,700 From June 1st (Wednesday) 2016, the shipping fee for EMS will be changed. Please be aware of this when you purchase. Zone First Zone Second Zone Third Zone Asia [2-1]Oceania, North America, Central America and the Middle East [2-2]Europe South America and Africa flat fee 1,900 2,700 3,000 3,700 Prohibited and Restricted Goods ■Items by Country Policies regarding prohibited and restricted goods differ from each country of destination. Please click on the following links for popular destination countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Australia, New Zealand). https://event.rakuten.co.jp/borderless/infoservice/en/#05 * Please contact EMS or DHL for information on other countries Cancelation Policy We will not accept cancellation caused by customers. We will cancel your order if the payment had not been properly made until the due date. Return and Refund Policy Any return or refund will not be accepted once order confirmation e-mail is sent out. Consumption Tax We will not charge customers with Japan’s consumption tax. However, consumption tax is included in the automatic reply e-mail (the e-mail sent immediately after your order completion), therefore, we will be sending you a “Thank You” e-mail mentioning the total order amount with the consumption tax excluded. Privacy Policy Regarding our customers’ personal information (address, name, e-mail address, etc.), we are taking the utmost care. Your personal information may be used for, and be used only for conducting our business. Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.