Shop Information
[Shop Name] : Toolexpress

[Address] : 36-9, Mise, Suruga-ku, Shizuoka-shi, Shizuoka, Japan

[Zip Code] : 4228057

[Phone Number] : +81-54-281-2321
**Because it is no good for the communication over the telephone from the foreign countries to have a mistake, I cannot accept it. Please ask us by E-mail.

[Business hours] : Monday to Friday 9:00-18:00 (Japan time)

[Holidays] : Sat.,Sun.,and Japanese national Holidays

[Shop Manager] : Kyohei Takayama

[Shop Security Manager] : Kyohei Takayama

[Contact Information] : info-ex@toolsystem.co.jp
[ We promote a recycle¡¦ecological action ]
We reuse boxes and cushioning packingings from suppliers, to send your items.
Your understanding would be appreciated.
Thank you.
Payment Method
¢£Credit Card

¡¡We accept Visa, MasterCard, JCB, AMEX and Diners.
¢£Paypal

Please note that if payment through PayPal cannot be confirmed within 7 days from the order confirmation e-mail date, order will be cancelled automatically.

**We would like a payment procedure of PayPal than the link of an email sending separately.

**An amount of money that increased a fee (4%) is displayed on the link of PayPal.

**All payments shall be made in Japanese Yen. Please check with your bank for applicable exchange rates.


¢£Bank Transfer

After order is confirmed, the total amount due will be sent to your E-mail address. Please transfer the total amount to the bank account below.

Please note that if payment by bank transfer cannot be confirmed within 7days from the e-mail date, your order will be automatically cancelled.

[BANK NAME] : SHINKIN CENTRAL BANK, TOKYO
[ADDRESS] : 3-8-1 KYOBASHI CHUO-KU TOKYO JAPAN
[ZIP CODE] : 1040031
[BANK TEL] : 03-5250-1771
[SWIFT CODE] : ZENBJPJT
[ACCOUNT NO] : 1501-035-0005539
[MY NAME] : TOOLSYSTEM, CO., LTD
[ADDRESS] : 36-9 MISE SURUGA-KU SHIZUOKA CITY SHIZUOKA JAPAN
[ZIP CODE] : 4228057
[TEL] : 054-281-2321

***All bank charges must be paid by the customer***

* All payments shall be made in Japanese Yen. Please check with your bank for applicable exchange rates.

Customs Clearances and Duties
Import duties and taxes may be applied upon customs clearance into your country.

Please pay such costs directly to the delivery agents or the customs office upon delivery.

For details, please contact the customs office of your country.
Shipping /Delivery
¢£¡¡About delivery & shipping fees

1)After order, an automatically reply in Japanese will be sent to you. Please note that the shipping fees mentioned in this e-mail are for orders to be delivered to an address within Japan and not applicable for delivery outside of Japan.

2)Soon you will receive an e-mail with the shipping fees.

3)Check and choose shippment,then inform us which shipment you choose.

4)Soon you receive an e-mail with the correct shipping fees and total price from our shop. Please check the total amount due.

5)Your ordered items will be shipped out only after your payment is received.
¢£Delivery Time

We takes 2-3days to packing and sending the product, after your payment is received

The delivery time is depend on destination and shippment.
We will inform you approximate days to send

Please understand there will be delays depending upon customs clearance and other various conditions of transportation.
¢£Delivery Method

After shipment is made, you will receive a tracking number by e-mail

Japan Post Service Tracking - http://link.rakuten.co.jp/1/005/778/?url=int/ems/delivery/index_en.html

FedEx Tracking -
http://link.rakuten.co.jp/0/018/099/
¢£Shipment

** Please write down your address in English
* All price are listed in Japanese Yen
¡¦Japan Post Service
**According to destination, we can not send the product.
**When the baggage is large product or more than 30kg, we suggest it in FedEx.

Also in the case of product, it takes insurance fee more than 20,000 yen.

Shipping fee will be advised from stores for your order confirmation.
[Attention]¡§ Even though you choose the item, whichi is "including postage" item, you need to pay shipping fee

The following shipping tariff will be applied for International Shipping Services.


You may choose shippment below.(The details, please click a link)

¡¦EMS(Express Mail Service)
¡¦Airmail
¡¦SAL(Economy Airmail)
¡¦Surface
¡¦FedEx

* Please check the link provided below.
*When the baggage is large product or more than 30kg.
Prohibited and Restricted Goods
¢£Items by Country

Policies regarding prohibited and restricted goods differ from each country of destination. Please click on the following links for popular destination countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Australia, New Zealand).

http://event.rakuten.co.jp/borderless/infoservice/en/#05

* Please contact EMS or FedEx for information on other countries
Cancelation Policy

We will not accept cancellation caused by customers.

We will cancel your order if the payment had
not been properly made until the due date.
Return and Refund Policy

Any return or refund will not be accepted once order confirmation e-mail is sent out.
Consumption Tax

We will not charge customers with Japan¡Çs consumption tax.
However, consumption tax is included in the automatic reply e-mail
(the e-mail sent immediately after your order completion),
therefore, we will be sending you a ¡ÈThank You¡É e-mail mentioning the
total order amount with the consumption tax excluded.
Privacy Policy

Regarding our customers¡Ç personal information (address, name, e-mail address, etc.), we are taking the utmost care. Your personal information may be used for, and be used only for conducting our business.
Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.