Chinas and porcelains are not made identical, e.g. color strength, line shapes, and some variations in size and weight from individual shrinking during the firing. Please consider the variances as the flavor of hand-made items.
We basically inquire the stocks to the manufacturers upon receipt of orders.
In case there is no stock at the manufacturers, we will confirm if you would like to wait since we ask for 2-3 months lead time for additional productions.
When you order multiple products and any of your order needs to be waited, the shipment timing will be upon our receipt of the last piece in your order. Please note that, in case you would like to split deliveries for different product availabilities, it will incur separate shipping and handling charges.
Please also note that we cannot accept returns and orders that specify the delivery dates, in case the delivery is to an overseas address.
We basically use an auto-translation tool to communicate in languages except Japanese. We apologize for your inconvenience with wrong translation.

Shop Information
・Address: 1-19-30 Kasuga-cho, Nerima-ku, Tokyo 179-0074

・Phone Number: +81-(3)-3825-6676 (Only Japanese available)
English customer support is only hold over mails. If we get calls in English, we can't provide enough support. Please send us mails if you want to contact to us in English.

・Shop Manager: Tsunetaka Nakamuta

・Shop Security Manager: Tsunetaka Nakamuta

・Contact Information:
Payment Method
■Credit Card

 We accept Visa, MasterCard, JCB, AMEX and Diners.

 We also accept payment by PayPal. Please note that if payment through PayPal cannot be confirmed within 7 days from the order confirmation e-mail date, order will be cancelled automatically.
Customs Clearances and Duties
Import duties and taxes may be applied upon customs clearance into your country.

Please pay such costs directly to the delivery agents or the customs office upon delivery.

For details, please contact the customs office of your country.
Shipping /Delivery
■ About delivery & shipping fees

1)After order, an automatically reply in Japanese will be sent to you. Please note that the shipping fees mentioned in this e-mail are for orders to be delivered to an address within Japan and not applicable for delivery outside of Japan.

2)Soon you will receive an e-mail with the correct shipping fees and total price from our shop. Please check the total amount due.

3)Your ordered items will be shipped out only after your payment is received.
■Delivery Time

Please check here (EMS site) for approximate shipping time.

Please understand there will be delays depending upon customs clearance and other various conditions of transportation.
■Delivery Method

After shipment is made, you will receive a tracking number by e-mail

EMS Tracking -
■Shipping Fees

* All price are listed in Japanese Yen


The following chart contains EMS prices based on weight and destination to certain countries

Zone First Zone Second Zone Third Zone
Weight Asia Oceania, North America, Central America and the Middle East Europe South America and Africa
Up to 300g 900 1,200 1,500 1,700
Up to 500g 1,100 1,500 1,800 2,100
Up to 600g 1,240 1,680 2,000 2,440
Up to 700g 1,380 1,860 2,200 2,780
Up to 800g 1,520 2,040 2,400 3,120
Up to 900g 1,660 2,220 2,600 3,460
Up to 1.0kg 1,800 2,400 2,800 3,800
Up to 1.25kg 2,100 2,800 3,250 4,600
Up to 1.5kg 2,400 3,200 3,700 5,400
Up to 1.75kg 2,700 3,600 4,150 6,200
Up to 2.0kg 3,000 4,000 4,600 7,000
Up to 2.5kg 3,500 4,700 5,400 8,500
Up to 3.0kg 4,000 5,400 6,200 10,000
Up to 3.5kg 4,500 6,100 7,000 11,500
Up to 4.0kg 5,000 6,800 7,800 13,000
Up to 4.5kg 5,500 7,500 8,600 14,500
Up to 5.0kg 6,000 8,200 9,400 16,000

* The delivery cost has been determined by the weight of the ordered product and included in the total bill. Please note that in rare occasions slight discrepancies in calculation of the delivery cost might occur. Thank you for your kind understanding!

* Please check the link provided below for more.
Prohibited and Restricted Goods
■Items by Country

Policies regarding prohibited and restricted goods differ from each country of destination. Please click on the following links for popular destination countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Australia, New Zealand).

* Please contact EMS for information on other countries
Cancelation Policy

We will not accept cancellation caused by customers.

We will cancel your order if the payment had
not been properly made until the due date.
Return and Refund Policy

Any return or refund will not be accepted once order confirmation e-mail is sent out.
Consumption Tax

Please note that the consumption tax amount shown is charged as a handling fee for international shipping.
Privacy Policy

Regarding our customers’ personal information (address, name, e-mail address, etc.), we are taking the utmost care. Your personal information may be used for, and be used only for conducting our business.
Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.