Shop Information
・Address: 6-29suehiro-cho kiryu-shi gunma-ken japan

・Phone Number: 81277436308

・Shop Manager: nana iwashita

・Shop Security Manager: takanori abe

・Contact Information: rakuten@stcompany.com
Payment Method
■Credit Card

 We accept Visa, MasterCard, JCB, AMEX and Diners.
Customs Clearances and Duties
Import duties and taxes may be applied upon customs clearance into your country.

Please pay such costs directly to the delivery agents or the customs office upon delivery.

For details, please contact the customs office of your country.
Shipping /Delivery
■ About delivery & shipping fees

1)Right after your order, an automatic reply will be sent to you. Please note that the shipping fees mentioned in this e-mail are for orders to be delivered to an address within Japan and not applicable for delivery outside of Japan.

※When ordered from an english page, the automatic reply will be sent in English, with the shipping fees applicable for delivery to an address within Japan. Please wait for the shop to contact you with international shipping fees to be delivered to your address.

2)Soon you will receive an e-mail with the correct shipping fees and total price from our shop. Please check the total amount due.
■Delivery Time

The delivery time is estimated to be approximately 3 business days after shipment.

Please understand there will be delays depending upon customs clearance and other various conditions of transportation.
■Delivery Method

After shipment is made, you will receive a tracking number by e-mail

EMS Tracking - http://www.post.japanpost.jp/int/ems/delivery/index_en.html
■Shipping Fees

* All price are listed in Japanese Yen

・EMS

The following chart contains EMS prices based on weight and destination to certain countries

Zone First Zone
Weight Asia
Up to 300g 900
Up to 500g 1,100
Up to 600g 1,240
Up to 700g 1,380
Up to 800g 1,520
Up to 900g 1,660
Up to 1.0kg 1,800
Up to 1.25kg 2,100
Up to 1.5kg 2,400
Up to 1.75kg 2,700
Up to 2.0kg 3,000
Up to 2.5kg 3,500
Up to 3.0kg 4,000
Up to 3.5kg 4,500
Up to 4.0kg 5,000
Up to 4.5kg 5,500
Up to 5.0kg 6,000

* Please check the link provided below for more.
http://www.post.japanpost.jp/cgi-charge/index.php?lang=_en
Prohibited and Restricted Goods
■Items by Country

Policies regarding prohibited and restricted goods differ from each country of destination. Please click on the following links for popular destination countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Australia, New Zealand).

http://event.rakuten.co.jp/borderless/infoservice/en/#05

* Please contact EMS or DHL for information on other countries
Privacy Policy

Regarding our customers’ personal information (address, name, e-mail address, etc.), we are taking the utmost care. Your personal information may be used for, and be used only for conducting our business.
Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.
Cancelation Policy

Please understand that we will not accept

cancellation in any case for international orders.
Return and Refund Policy

Any return or refund due to customers will not be accepted. is sent out.
Consumption Tax

We will not charge customers with Japan’s consumption tax.
However, consumption tax is included in the automatic reply e-mail
(the e-mail sent immediately after your order completion),
therefore, we will be sending you a “Thank You” e-mail mentioning the
total order amount with the consumption tax excluded.
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