Please read these terms and conditions/shopping guide thoroughly before making a purchase.
We cannot be responsible for any troubles occurred with the failure to confirm the following information in full.
Address：TAKAMATSU SYMBOL TOWER 21f. , 2-1 Sunport, Takamatsu-city, Kagawa, 760-0019, Japan
Store Manager：Mayu Hashimoto
We accept payment by Credit Card only.
Fraudulent transactions with unauthorized use of credit card is increasing.
If we find these card, we cannot sell and report it.
■Customs Clearances and Duties
◎IMPORTANT：Please be advised that we CANNOT undervalue the declared amount or list a specific value on the invoice upon customer's request.
The customs form and/or the invoice will be filled out accurately to reflect the actual value of your purchase,
marked as "Merchandise" and it is strictly enforced by law.
We CANNOT mark the items as "Gift" or other categories than merchandise.
◎Import duties and taxes may be applied upon customs clearance in your country, and customers are responsible for such costs.
◎For details, please contact the customs office of your country.
◎ALL SALES ARE FINAL.
We cannot accept any cancellations or returns of purchased items.
Please check the details, sizes, colors and other factors of the item before making a purchase.
◎We are unable to accept returns that are due to
Wrong Impression/Slight differences in size measurements and colors.
The description is subjective and the impression may vary from person to person.
The size of Japan may be slightly different from size of America.
The color of the actual products may look slightly different from the images.
Please feel free to contact us in advance for any questions about our merchandise before making a purchase.
1. Place an order
Place an order from the product page by adding the item to your cart.
2. We process your order
Your order is processed on the next day, and then the international shipping fee including packaging materials are calculated.
3. Make a payment
Once the shipping fee is confirmed, we process your credit card.
Once your payment through the credit card transaction is successfully authorized, we will ship out your order via EMS right away.
Once your order is shipped out, we will inform you with EMS tracking number.
After an order is placed, an automatic reply in Japanese will be sent to you from Rakuten system.
Please note that the shipping fees mentioned in this e-mail are for orders to be delivered to an address within Japan and not applicable for delivery outside of Japan.
※When ordered from an English page, the automatic reply will be sent in English, with the shipping fees applicable for delivery to an address within Japan.
Please wait for us to contact you directly with international shipping fees to the country of destination.
After the stock of your ordered item is confirmed, we will first calculate the shipping cost for your order including the packaging materials.
Once the shipping fee is confirmed, we inform to you about shipping fee.
After we tell shipping fee, we process your credit card with the calculated shipping fee added to your billed amount.
We do not accept the cancellation after shipment completion.
Your ordered items will be shipped out only after your payment is confirmed.
The delivery time is estimated to be approximately 4 business days after shipment.
Please note that there may be delays of delivery depending on customs clearance and other various conditions of transportation,
and the arrival date and time cannot be designated.
All international orders are shipped by EMS.
Once your order is shipped out, an email notification with EMS tracking number will be sent to you.
EMS Tracking - http://www.post.japanpost.jp/int/ems/delivery/index_en.html
* All prices are listed in Japanese Yen
The following chart contains EMS prices based on weight and destination to certain countries.
* Please refer to the link below for details.
We are unable to waive sales tax since the transaction is completed within Japan and our merchandises are not duty free.
◎Regarding our customers’ personal information (address, name, e-mail address, etc.), we are taking the utmost care.
Your personal information may be used for, and be used only for conducting our business.
◎Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.
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