| Shop Information |
・Address: 6-22-23 Otsuka Bunkyo-ku Tokyo Japan zip 112-0012
・Phone Number:+81-3-5940-0118
・Shop Manager: Sayaka Nakanoji
・Shop Security Manager: Sayaka Nakanoji
・Contact Information: phone written above or please mail to <tea@silverpot.co.jp>
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| Payment Method |
■Credit Card
We accept Visa, MasterCard,
JCB, AMEX and Diners.
|
| Customs Clearances and Duties |
Import duties and taxes may be applied upon
customs clearance into your country.
Please pay such costs
directly to the delivery agents or the customs office upon delivery.
For details, please contact the customs office of your
country.
|
| Shipping /Delivery |
■ About delivery & shipping
fees
* Please note that we charge EMS(or Rakuten International Small Package
Services) shipping fee for overseas sihpment.
Free shipping is only within Japan.
1)After order, an automatic reply in Japanese will be sent to you. Please
note that the shipping fees mentioned in this e-mail are for orders for
domestic shipping within
Japan and not applicable for delivery outside of Japan.
2) After receiving your order,we will check your credit card's validity.
Please note that this is just to get your card authorised and not a final
transaction,
since shipping fee is not correct.
3)Soon you will receive an e-mail with the correct shipping fees and total
price from our shop. Please check the total amount due.
3)Afetr cheking this amount , please send a confirmation e-mail.
4)After acknowledgin your confirmation,
will ship your orderd goods and submit final card transaction.
Your ordered items will be shipped out only after your confirmation e-mail
is acknowledged.
|
■Delivery Time
The delivery time is
estimated to be approximately 3to8 business days after shipment.
(It might take longer for Rakuten International Small Package Services)
Please understand there will be delays depending upon
customs clearance and other various conditions of
transportation.
|
■Delivery Method
After shipment,if you have chosen EMS, you will receive a tracking number
by e-mail
EMS Tracking -
http://www.post.japanpost.jp/int/ems/delivery/index_en.html
There is no tracking for Rakuten International Small Package Services.
Click here for more details. |
■Shipping Fees
* All price are listed in
Japanese Yen
・EMS
The following chart contains EMS prices based on weight(gross) and destination
to certain countries
| Zone |
First Zone |
Second Zone |
Third Zone |
| Weight |
Asia |
Oceania, North America, Central America and the Middle
East |
Europe |
South
America and Africa |
| Up to
300g |
900 |
1,200 |
1,500 |
1,700 |
| Up to
500g |
1,100 |
1,500 |
1,800 |
2,100 |
| Up to
600g |
1,240 |
1,680 |
2,000 |
2,440 |
| Up to
700g |
1,380 |
1,860 |
2,200 |
2,780 |
| Up to
800g |
1,520 |
2,040 |
2,400 |
3,120 |
| Up to
900g |
1,660 |
2,220 |
2,600 |
3,460 |
| Up to
1.0kg |
1,800 |
2,400 |
2,800 |
3,800 |
| Up to
1.25kg |
2,100 |
2,800 |
3,250 |
4,600 |
| Up to
1.5kg |
2,400 |
3,200 |
3,700 |
5,400 |
| Up to
1.75kg |
2,700 |
3,600 |
4,150 |
6,200 |
| Up to
2.0kg |
3,000 |
4,000 |
4,600 |
7,000 |
| Up to
2.5kg |
3,500 |
4,700 |
5,400 |
8,500 |
| Up to
3.0kg |
4,000 |
5,400 |
6,200 |
10,000 |
| Up to
3.5kg |
4,500 |
6,100 |
7,000 |
11,500 |
| Up to
4.0kg |
5,000 |
6,800 |
7,800 |
13,000 |
| Up to
4.5kg |
5,500 |
7,500 |
8,600 |
14,500 |
| Up to
5.0kg |
6,000 |
8,200 |
9,400 |
16,000 |
* Please check
the link provided below for more.
http://www.post.japanpost.jp/cgi-charge/index.php?lang=_en
For Rakuten International Small Package Services,click here for details.
|
| Prohibited and Restricted Goods |
■Items by Country
Policies regarding
prohibited and restricted goods differ from each country of
destination. Please click on the following links for popular
destination countries (USA, Canada, UK, Germany, Taiwan, Hong Kong,
Korea, China, Singapore, Thailand, Australia, New
Zealand).
http://event.rakuten.co.jp/borderless/infoservice/en/#05
|
| Cancelation Policy |
We will not accept cancellation caused by
customers.
|
| Return and Refund Policy |
Any return or refund will not be accepted
once order confirmation e-mail is sent out.
|
| Consumption Tax |
Please note that the consumption tax amount shown is charged
as a handling
fee for international shipping.
(This policy starts from 13th April 2010)
|
| Privacy Policy |
Regarding our customers’ personal information (address, name, e-mail address,
etc.), we are taking the utmost care. Your personal information may be
used for, and be used only for conducting our business.
|
Matters pertaining to personal information are
controlled within the confines of the law and unless required by
government to disclose such information, personal information shall
not be disclosed to third parties without prior written
consent.
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