Store Information SHIROHATO
Shop Information The Payment Method
Customs Clearances and Duties Shipping /Delivery
Prohibited and Restricted Goods Privacy Policy
Cancelation Policy Return and Refund Policy
Consumption Tax  

 

Thank you for your cheering message for us.

Our shop didn't get any damages from the disaster,
and we ship to overseas customer as usual.

From overseas order and shipping to overseas also runs as usual.

Welcome my store.

Shop Information
・Address: 21, Takedamukaishiro-cho, Fushimi-ku, Kyoto-city, Kyoto Prefecture (Postal Code: 612-8418)

・Phone Number: +81-75-693-4609

・FAX Number: +81-75-693-4626

・Shop Manager: Masaru Ikegami

・Shop Security Manager: Kazuaki Hashimoto

The Payment Method is Credit card or PAYPAL.
* Credit Card

We accept Visa, MasterCard, JCB, AMEX and Diners.

* PayPal

-Total price is sum of following fees:
- Item PRICE
- Shipping fee
(You need not pay PAYPAL fees)
* Item will be sent after confirmation of payment.
* In the case that you use Rakuten Super Points for the payment,
Total price on the auto-sent order-confirmation mail from Rakuten Ichiba may differ from the correct one.
Please check the total price on the mail from our shop for the final confirmation.
After shipment is made, you will receive a tracking number by e-mail.
We will cancel orders when the payments are not done within 3 days from the order placements.

Customs Clearances and Duties
Import duties and taxes may be applied upon customs clearance into your country.

Please pay such costs directly to the delivery agents or the customs office upon delivery.

For details, please contact the customs office of your country.

* Please note that due to the customs policy, the item might be
Shipping /Delivery
* About delivery & shipping fees

1)After order, an automatically reply in Japanese will be sent to you. Please note that the shipping fees mentioned in this e-mail are for orders to be delivered to an address within Japan and not applicable for delivery outside of Japan.
2)Soon you will receive an e-mail with the correct shipping fees and total price from our shop. Please check the total amount due.
3)Your ordered items will be shipped out only after your payment is received.
* Delivery Time

The delivery time is estimated to be approximately 3 business days after shipment.

Please understand there will be delays depending upon customs clearance and other various conditions of transportation.
* Delivery Method

We ship by EMS.

After shipment is made, you will receive a tracking number by e-mail.

EMS Tracking - http://www.post.japanpost.jp/int/ems/delivery/index_en.html

The information herein is as of September.20,2012.

Zone

First Zone

Second Zone

Third Zone

Weight

Asia

Oceania, North America, Central America and the Middle East

Europe

South America and Africa

Up to 300g

900

1,200

1,500

1,700

Up to 500g

1,100

1,500

1,800

2,100

Up to 600g

1,240

1,680

2,000

2,440

Up to 700g

1,380

1,860

2,200

2,780

Up to 800g

1,520

2,040

2,400

3,120

Up to 900g

1,660

2,220

2,600

3,460

Up to 1.0kg

1,800

2,400

2,800

3,800

Up to 1.25kg

2,100

2,800

3,250

4,600

Up to 1.5kg

2,400

3,200

3,700

5,400

Up to 1.75kg

2,700

3,600

4,150

6,200

Up to 2.0kg

3,000

4,000

4,600

7,000

Up to 2.5kg

3,500

4,700

5,400

8,500

Up to 3.0kg

4,000

5,400

6,200

10,000

Up to 3.5kg

4,500

6,100

7,000

11,500

Up to 4.0kg

5,000

6,800

7,800

13,000

Up to 4.5kg

5,500

7,500

8,600

14,500

Up to 5.0kg

6,000

8,200

9,400

16,000

* Shipping Fees

* All price are listed in Japanese Yen

・EMS

* Please check the link provided below.
http://www.post.japanpost.jp/cgi-charge/index.php?lang=_en

Prohibited and Restricted Goods
* Items by Country

Policies regarding prohibited and restricted goods differ from each country of destination.

Please click on the following links for popular destination countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Australia, New Zealand).

http://event.rakuten.co.jp/borderless/infoservice/en/#05

* Please contact EMS or DHL for information on other countries
Privacy Policy

Regarding our customers’ personal information (address, name, e-mail address, etc.),

we are taking the utmost care.

Your personal information may be used for,

and be used only for conducting our business.

Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.
Cancelation Policy

We accept return and exchange of products, if it’s within 10 days of receipt (arrival of products). Please let us know in advance (please e-mail to rakuten@shirohato.co.jp), and ship the products to our office before the due date. In this case, please cover the shipping fee by yourself. (We only accept express courier service, not non-standard size mail.)
We accept only 1 exchange per each order.
Return and Refund Policy

Any return or refund will not be accepted once order confirmation e-mail is sent out.
Consumption Tax

We will not charge customers with Japan’s consumption tax.

However, consumption tax is included in the automatic reply e-mail

(the e-mail sent immediately after your order completion),

therefore, we will be sending you a “Thank You” e-mail mentioning the total order amount with the consumption tax excluded.