|
|
| Shop Information |
・Address: zip code 981-3304
1-44-5 Hiyoridai Tomiya-machi Kurokawa-gun Miyagi-ken
・Phone Number: +81-22-348-7784
・Shop Manager: Kei tatsuta
・Shop Security Manager: Kei tatsuta
・Contact Information:
※We don't accept telephone inquiries.
But please feel free to ask by E-mail below
onlineshop@samurai-craft.com |
| Payment Method |
■Credit Card
We accept Visa, MasterCard, JCB, AMEX and Diners.
|
■PayPal
●Total bill amount is: Total price of items + shipping fee
* In the case of using Rakuten Super points, total bill amount on
automatic reply mail from Rakuten Ichiba may be different.
Please check the mail from our shop for the correct amount.
●We will ship after the payment is settled.
●You will receive an e-mail regarding the payment via PayPal.
Please click the link to the PayPal website on the e-mail,
and settle the payment within 7 days.
●Please also be reminded that if we cannot confirm receipt of your payment
to our PayPal account7 days after the above e-mail is sent, your order shall be
automatically cancelled.
●Customs duty and other taxes may be levied when the shipment reaches your country.
If applicable, please pay those costs directly to the delivery agents or the customs office.
Policies on those taxes vary in each country. Please contact the customs office
at your country for more details.
●Any return or refund will not be accepted for overseas delivery
once order confirmation e-mail is sent out.
●Please keep a copy of your payment. |
■Bank Transfer
in preparation
|
■Alipay/支付宝
Alipay Payment Process Flow: Mobile/Smartphone
|
| Customs Clearances and Duties |
Import duties and taxes may be applied upon customs clearance into your
country.
Please pay such costs directly to the delivery agents or the customs office
upon delivery.
For details, please contact the customs office of your country.
|
| Shipping /Delivery |
■About delivery & shipping fees
1)After order, an automatically reply in Japanese will be sent to you.
Please note that the shipping fees mentioned in this e-mail are for orders
to be delivered to an address within Japan and not applicable for delivery
outside of Japan.
2)Soon you will receive an e-mail with the correct shipping fees and total
price from our shop. Please check the total amount due.
3)Your ordered items will be shipped out only after your payment is received.
|
■Delivery Time
The delivery time is estimated to be approximately 3 business days after shipment.
Please understand there will be delays depending upon customs clearance
and other various conditions of transportation.
|
■Delivery Method
After shipment is made, you will receive a tracking number by e-mail
EMS Tracking - https://link.rakuten.co.jp/1/005/778/?url=int/ems/delivery/index_en.html
|
■Shipping Fees 【EMS】
＊ All price are listed in Japanese Yen
＊International shipping rates are free for your order 15,000 yen or greater.
The following chart contains EMS prices based on weight and destination to certain countries
| Zone |
First Zone |
Second Zone |
Third Zone |
| Weight |
Asia |
Oceania, North America, Central America and the Middle East |
Europe |
South America and Africa |
| Up to 300g |
900 |
1,200 |
1,500 |
1,700 |
| Up to 500g |
1,100 |
1,500 |
1,800 |
2,100 |
| Up to 600g |
1,240 |
1,680 |
2,000 |
2,440 |
| Up to 700g |
1,380 |
1,860 |
2,200 |
2,780 |
| Up to 800g |
1,520 |
2,040 |
2,400 |
3,120 |
| Up to 900g |
1,660 |
2,220 |
2,600 |
3,460 |
| Up to 1.0kg |
1,800 |
2,400 |
2,800 |
3,800 |
| Up to 1.25kg |
2,100 |
2,800 |
3,250 |
4,600 |
| Up to 1.5kg |
2,400 |
3,200 |
3,700 |
5,400 |
| Up to 1.75kg |
2,700 |
3,600 |
4,150 |
6,200 |
| Up to 2.0kg |
3,000 |
4,000 |
4,600 |
7,000 |
| Up to 2.5kg |
3,500 |
4,700 |
5,400 |
8,500 |
| Up to 3.0kg |
4,000 |
5,400 |
6,200 |
10,000 |
| Up to 3.5kg |
4,500 |
6,100 |
7,000 |
11,500 |
| Up to 4.0kg |
5,000 |
6,800 |
7,800 |
13,000 |
| Up to 4.5kg |
5,500 |
7,500 |
8,600 |
14,500 |
| Up to 5.0kg |
6,000 |
8,200 |
9,400 |
16,000 |
* Please check the link provided below for more.
https://www.post.japanpost.jp/cgi-charge/index.php?lang=_en
|
| Prohibited and Restricted Goods |
■Items by Country
Policies regarding prohibited and restricted goods differ from each country
of destination. Please click on the following links for popular destination
countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore,
Thailand, Australia, New Zealand).
https://event.rakuten.co.jp/borderless/infoservice/en/#05
* Please contact EMS or DHL for information on other countries
|
| Cancelation Policy |
Please understand that we will not accept
cancellation in any case for international orders
|
| Return and Refund Policy |
Any return or refund will not be accepted once order confirmation e-mail is sent out.
|
| Consumption Tax |
TAX FREE
Japan's consumption tax is not charged with overseas orders.
Consumption tax is included in the automatic reply e-mail (the e-mail sent immediately after your order is completed), however, we will be sending you a confirmation e-mail mentioning the total bill amount with the consumption tax excluded.
|
| Privacy Policy |
Regarding our customers’ personal information (address, name, e-mail address,
etc.), we are taking the utmost care. Your personal information may be
used for, and be used only for conducting our business.
|
Matters pertaining to personal information are controlled within the confines
of the law and unless required by government to disclose such information,
personal information shall not be disclosed to third parties without prior
written consent.
|
|
|
