INDEX

1.Our policy of shopping in Japan
2.Our policy of international shopping

Our policy of shopping in Japan

    For the Question/Catalog/Order

    Order
  1. Please read the "Payment/Shipping/Return" first.
  2. If you order is in English,please sent us your name,address in Japan,phone number and model number of the commodities whitch you want to order via e-male. We will return the our order-form written in English to you.
    (Do not use the "Rakuten Original Order Form".This form can accept Japanese only)
  3. If you order is in Japanese,Please read "決済・配送方法" first. After that,please click "買い物かごに入れる”mentioned on each product page and fill out a "Rakuten Original Order Form".
    Tag price
  1. Consumer tax is not included on tag price.Please add consumer tax on tag price.
  2. Domestic transportation fee is included on tag price except the transportation fee is informed under the tag price.
  3. The following areas,you should pay the additional transportation fee.
  4. Okinawa prefecture:\1050(including tax) transportation fee should be charged. Hokkaido area:\840(including tax) transportation fee should be charged.
    Question/Catalog
  1. If you have some questions,please contact us via e-mail. We will answer to your questions as soon as possible.
  2. We can deliver the procucts catalogues to your address by post. (This service is only for Japanese address)
    Shipping
  1. Yamato Transport Co.Ltd. performs home delivery service. Products normally arrive to the customer within a week after we receive the order form. We inform the shipping schedule to the customer by e-mail. Please state your e-mail address on your order form You may not be informed shipping schedule without your e-mail address on your order form.
  2. Normally, products are to be delivered by Yamato Home Delivery Service Inc. The products stating 'Bank Transfer Only' are delivered by Fukuyama Transport Co.Ltd. In terms of normal products, you can appoint the delivery date and time zone. Yamato Home Delivery Service Inc. can deliver the products in 6 time zones; 8am-12am, 12am-2pm, 2pm-4pm, 4pm-6pm, 6pm-8pm, 8pm-9pm. Without your appointment, the products will be delivered in Yamato's normal business hours. Customers in certain areas may not appoint the delivery time zone. Please ask us for further details. We may ask you the change of appointed delivery date for the reason of our shipping schedule.
  3. We do not wrap the products unless the customer order the wrapping service.
    Payment [Cash On Delivery]
  1. Products are delivered by Yamato Transport & Collect Services Inc.
  2. Tag price plus consumer tax(5%) should be paid on delivery in cash. The products will be handed over when the delivery person receives payment.
  3. Domestic transportation fee is included on tag price except the transportation fee is informed under the tag price.
  4. The following areas,you should pay the additional transportation fee.
  5. Okinawa prefecture:\1050(including tax) transportation fee should be charged. Hokkaido area:\840(including tax) transportation fee should be charged.
  6. Yamato Transport & Collect Services Inc. does not cover the Izu Islands and the Ogasawara Islands. The transportation fee in those areas will be separately calculated and added to the product price. The final price will be informed to the customer from us. Customers in those areas should send money in advance into designated bank account below before you receive the products.
  7. The way of payment is Cash On Delivery only except for some special products. Please pay to the delivery person on delivery. C.O.D. mail fee is owed by us.
    Payment [Pay Pal]
  1. Total bill amount is: Total price of items + shipping fee
    * In the case of using Rakuten Super points, total bill amount on automatic reply mail from Rakuten Ichiba may be different. Please check the mail from our shop for the correct amount.
  2. We will ship after the payment is settled.
  3. You will receive an e-mail regarding the payment via PayPal. Please click the link to the PayPal website on the e-mail, and settle the payment within 10 days.
  4. Please also be reminded that if we cannot confirm receipt of your payment to our PayPal account 10 days after the above e-mail is sent, your order shall be　automatically cancelled.
  5. Customs duty and other taxes may be levied when the shipment reaches your country. If applicable, please pay those costs directly to the delivery agents or the customs office. policies on those taxes vary in each country. Please contact the customs office at your country for more details.
  6. Any return or refund will not be accepted for overseas delivery once order confirmation e-mail is sent out.
  7. Please keep a copy of your payment.

    Payment [Credit card]
  1. You can use the Visa,Master and JCB cards only.
  2. Please copy your credit card (including the other side) and copy of your ID and send it to the following Fax.number. FAX:+81-78-331-5844 (Don't send your credit card numbers via e-mail.)
  3. Consumer tax is not included on tag price. Please add consumer tax on tag price and send the total amount of money.
  4. Domestic transportation fee is included on tag price except the transportation fee is informed under the tag price.
  5. The following areas,you should pay the additional transportation fee.
  6. Okinawa prefecture:\1050(including tax) transportation fee should be charged. Hokkaido area:\840(including tax) transportation fee should be charged.
    Payment [Bank Transfer]
    [Bank] 三井住友銀行(Mitui Sumitomo Bank) 神戸営業部(Kobe Eigyoubu)
    [Account number] Checking Account # 2102119
    [Account holder] コウベサコム株式会社(Kobe Sacom Co. Ltd.)

  1. Consumer tax is not included on tag price. Please add consumer tax on tag price and send the total amount of money.
  2. Domestic transportation fee is included on tag price except the transportation fee is informed under the tag price.
  3. The following areas,you should pay the additional transportation fee.
  4. Okinawa prefecture:\1050(including tax) transportation fee should be charged. Hokkaido area:\840(including tax) transportation fee should be charged.
  5. The products will be shipped after we confirm that the correct amount of money has been transferred to the designated bank account.
    Return
  1. Products are returnable within a week after you receive the products.
  2. Products are changeable within ten days after you receive the products.
  3. In the case of return or change of products, please inform us before you return the products to us.
  4. We will owe the return fee in the following cases.
    (1) Products have been already damaged when you receive them.
    (2) Delivered products are different from the one you ordered.
    We will settle the matter as soon as possible.
  5. Please owe the return fee by yourself when you return or change the products for your own reason.
  6. Please mind that any products, in the following cases, cannot be either changed or canceled.
    (1) Products whose seal is already open.Please confirm whether or not the products are the right one before you open them.
    (2) Products which you keep more than eight days.
    (3) Products whose structure is changed or damaged by the customer.

Our policy of international shopping

    Shop Information
  • Address:3-10-2 MOTOMACHI-DORI KOBE HYOGO JAPAN
  • Phone Number: +81-78-331-2433
  • Shop Manager:Yamada Koji
  • Shop Security Manager:Yamada Koji
  • Contact Information:denki_club@sannet.ne.jp
    Payment Method
  • Pay Pal
    1. Total bill amount is: Total price of items + shipping fee
      * In the case of using Rakuten Super points, total bill amount on automatic reply mail from Rakuten Ichiba may be different. Please check the mail from our shop for the correct amount.
    2. We will ship after the payment is settled.
    3. You will receive an e-mail regarding the payment via PayPal. Please click the link to the PayPal website on the e-mail, and settle the payment within 10 days.
    4. Please also be reminded that if we cannot confirm receipt of your payment to our PayPal account 10 days after the above e-mail is sent, your order shall be　automatically cancelled.
    5. Customs duty and other taxes may be levied when the shipment reaches your country. If applicable, please pay those costs directly to the delivery agents or the customs office. policies on those taxes vary in each country. Please contact the customs office at your country for more details.
    6. Any return or refund will not be accepted for overseas delivery once order confirmation e-mail is sent out.
    7. Please keep a copy of your payment.

  • Bank Transfer
    After order is confirmed, the total amount due will be sent to your E-mail address. Please transfer the total amount to the bank account below. Please note that if payment by bank transfer cannot be confirmed within 10days from the e-mail date, your order will be automatically cancelled. The remittance charge becomes customer's payment. Please inquire the amount of money of the bank.

    Financial institution nameSumitomo Mitsui Banking CO.
    Branch nameKobe Main Office / Branch NO.500
    Swift codeSMBCJPJT
    Address56 NANIWA-MACHI CHUO-KU KOBE HYOGO JAPAN
    ClassificationChecking Account
    Account number2102119
    Account nameKOBE SACOM CO. LTD.

    * All payments shall be made in Japanese Yen. Please check with your bank for applicable exchange rates.

  • Customs Clearances and Duties
    Import duties and taxes may be applied upon customs clearance into your country. Please pay such costs directly to the delivery agents or the customs office upon delivery. For details, please contact the customs office of your country.
    About additional fees
  1. A shipping fee shall be charged. (Please confirm the following item "Shipping Fees")
  2. A packing fee at 1,575yen per 1 item shall be charged. After order, an automatically reply in Japanese will be sent to you immediately from Rakuten, Inc. Please note that the shipping fees and packing fees are excluded in the total amount of this e-mail. Soon we will send you a e-mail written in Japanese mentioning the correct total amount which is including a packing fee and a shipping fee. Please check the total amount due.
    *Please note that this e-mail shall be made in Japanese only.
    If you approve the total amount due, please send us an order confirmation e-mail as the evidence that identified all agreements. After an order confirmation e-mail is received, we accept your order finally.
    *Please note that if an order confirmation e-mail cannot be confirmed within 7 days from the e-mail date, your order will be automatically cancelled.
    *Please note that any return or refound will not be accepted once order confirmation e-mail is received.
  3. Shipping /Delivery
    Your ordered item will be shipped out only after your payment is received.
    Delivery Time
  • The delivery time is estimated to be delays approximately 7 business days after shipment. Please understand there will be delays depending upon customs clearence and other various conditions of transportation.
    Delivery Method
  • After shipment is made, you will receive a traking number by e-mail
    EMS Tracking - http://www.post.japanpost.jp/int/ems/index_en.html
    Shipping Fees
  • All price are listed in Japanese Yen
  • EMS
  • Please check the link provided below.
  • http://www.post.japanpost.jp/cgi-charge/index.php?lang=_en
  • Prohibited and Restricted Goods
    Items by Country
  • Policies regarding prohibited and restricted goods differ from each country of destination. Please click on the following links for popular destination countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Australia, New Zealand).
    http://event.rakuten.co.jp/borderless/infoservice/en/#05
    * Please contact EMS for information on other countries
  • Cancelation Policy
    We will not accept cancellation caused by customers.
    We will cancel your order if the payment had not been properly made until the due date.
  • Return and Refund Policy
    Any return or refund will not be accepted once order confirmation e-mail is received.
  • Consumption Tax
    We will not charge customers with Japan’s consumption tax. However, consumption tax is included in the automatic reply e-mail (the e-mail sent immediately after your order completion), therefore, we will be sending you a “Thank You” e-mail mentioning the total order amount with the consumption tax excluded.
  • Answer for your question
    Plerse consent that the answer for your question shall be made in Japanese only.
  • Privacy Policy
    Regarding our customers’ personal information (address, name, e-mail address, etc.), we are taking the utmost care. Your personal information may be used for, and be used only for conducting our business.
    Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.