Thank you very much for your coming to our shop. We accept orders from overseas.

>> 【GUARDAROBA MILANO】 JAPANESE WEB SITE

Shop Information

・Address: NORBESA 1F,1-1 South3 West5,Chuo-ku,Sapporo-city,060-0063 Hokkaido JAPAN
・Phone Number: +81-11-299-8150

・Shop Manager: Yutaka Yoshikawa
・Shop Security Manager: Yutaka Yoshikawa

・International Sales Representative: Emiko fujikawa
・Contact Information: guardaroba@gmilan.jp

* Our office hours are from 10 am to 6 pm, Monday through Friday.(Japan Time)

Customer-support in English is only held by mails. If you call us for customer-support in English, sorry that we can't provide you with enough support. Therefore, please send mails if you want to contact us in English.

Payment Method

We accept a credit card and PayPal and Bank Transfer.
We will not charge customers with Japan’s consumption tax.
After placing an order, an automatic reply will be sent to you.
Please note that the money amount mentioned in this e-mail are only applied to delivery inside Japan.
Soon after the automatic reply, you will receive an e-mail with the officially fixed money amount from our shop.

Please check the total amount then.
Your ordered items will be shipped out only after your payment is confirmed.

■Paypal

We accept payment by PayPal.
If you do not have a PayPal account, please kindly open an account before you make an order.
PayPal website https://www.paypal.com/

You will receive a notification e-mail of the total amount to pay by PayPal.
After you pay by PayPal and we confirm transfer from you, we will ship your parcel as soon as possible.
Please note that if payment through
PayPal cannot be confirmed within 5 days from the order confirmation e-mail date,
order will be cancelled automatically.
All payments shall be made in Japanese Yen.

■Credit Card

We accept Visa, MasterCard, JCB, AMEX and Diners.

■Bank Transfer

After order is confirmed, the total amount due will be sent to your E-mail address. Please transfer the total amount to the bank account below.

Please note that if payment by bank transfer cannot be confirmed within 5 days from the order confirmation e-mail date, your order will be automatically cancelled.

Customs Clearances and Duties

Customers must pay all additional charges for customs clearance.
Import duties and taxes may be applied upon customs clearance into your country.
Please pay such costs directly to the delivery agents or the customs office upon delivery.
For details, please contact the customs office of your country.

Shipping /Delivery

■Delivery Method

For overseas delivery, we use EMS.
After shipment is made, you will receive a tracking number by e-mail

EMS Tracking - http://link.rakuten.co.jp/1/005/778/?url=int/ems/delivery/index_en.html

■Shipping Fees / All price are listed in Japanese Yen

The following chart contains EMS prices based on weight and destination to certain countries

Zone First Zone Second Zone Third Zone
Weight Asia Oceania, North America, Central America and the Middle East Europe South America and Africa
Up to 300g 900 1200 1500 1700
Up to 500g 1,100 1,500 1,800 2,100
Up to 600g 1,240 1,680 2,000 2,440
Up to 700g 1,380 1,860 2,200 2,780
Up to 800g 1,520 2,040 2,400 3,120
Up to 900g 1,660 2,220 2,600 3,460
Up to 1.0kg 1,800 2,400 2,800 3,800
Up to 1.25kg 2,100 2,800 3,250 4,600
Up to 1.5kg 2,400 3,200 3,700 5,400
Up to 1.75kg 2,700 3,600 4,150 6,200
Up to 2.0kg 3,000 4,000 4,600 7,000
Up to 2.5kg 3,500 4,700 5,400 8,500
Up to 3.0kg 4,000 5,400 6,200 10,000
Up to 3.5kg 4,500 6,100 7,000 11,500
Up to 4.0kg 5,000 6,800 7,800 13,000
Up to 4.5kg 5,500 7,500 8,600 14,500
Up to 5.0kg 6,000 8,200 9,400 16,000

* Please check the link provided below for more.
http://www.post.japanpost.jp/cgi-charge/index.php?lang=_en

■Delivery Time

The delivery time is estimated to be approximately 3 to 7 business days after shipment.
Please understand there will be delays depending upon customs clearance and other various conditions of transportation.

Prohibited and Restricted Goods

■Items by Country

Policies regarding prohibited and restricted goods differ from each country of destination. Please click on the following links for popular destination countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Australia, New Zealand).

http://event.rakuten.co.jp/borderless/infoservice/en/#05

* Please contact EMS for information on other countries

Cancelation Policy

We will not accept cancellation caused by customers.
We will cancel your order if the payment had not been properly made until the due date.

Return and Refund Policy

Any return or refund will not be accepted once order confirmation e-mail is sent out.

Privacy Policy

Regarding our customers’ personal information (address, name, e-mail address, etc.), we are taking the utmost care. Your personal information may be used for, and be used only for conducting our business.

Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.

非常感谢您光顾弊店,我们接受海外订单

店铺详情

・地址: NORBESA 1F,1-1 South3 West5,Chuo-ku,Sapporo-city,060-0063 Hokkaido JAPAN
・电话: +81-11-299-8150

・经理:吉川 豊
・安全经理:吉川 豊

・国际销售代表:藤川 恵美子
・查询中心(日文或英文) : guardaroba@gmilan.jp
※工作时间周一至周五:10:00am.--6:00pm.(日本时间)

客户服务仅支持英语邮件,如果您用英语咨询,很抱歉我们将无法提供周到的服务。如果您需要联系我们,请用英语给我们发邮件。谢谢,敬请谅解!

付款须知

不收取日本消费税,当您确定订购某商品时,系统会自动给您发送邮件,请注意,这封邮件所提金额,仅适用于日本国内运送。在收到系统自动回复邮件后,您将会收到弊店官方付款金额。请确认总金额,在确定您的付款到帐后,即可发货。

■贝宝

我们接受贝宝支付
如果您没有贝宝,麻烦请您在订购前申请一个贝宝账户,
贝宝网址   https://www.paypal.com/

贝宝会以电子邮件的方式通知您您的应付金额。
在您用贝宝付款后,我们确定您已转账,会及时发送商品。
请注意,即便已付账,但贝宝在五天内未收到订单确定邮件,订单将会自动被取消。
所有付款均以日元结算

■信用卡

我们接受维萨(Visa),万事达信用卡(MasterCard),日本国际信用卡(JCB),国际信用卡运通(AMEX)和大莱(Diners)。

■银行转账

当订单被确认后,应支付金额会发送到您的邮箱里,请转账到下面账户中、
请注意如果转账后五天内未收到订单确认邮件,您的订单将会被自动取消。

货物运输

■运送方法

海外运输一律采用国际快递(EMS)
一旦发货,会以邮件形式告知您订购商品的追踪码

国际快递(EMS)追踪网址 - http://link.rakuten.co.jp/1/005/778/?url=int/ems/delivery/index_en.html

■运费 / 所有运费按日元结算

下列表格为EMS收费标准(按照重量及目的地确定价格)

1类地区 2类地区 3类地区
适用重量 亚洲 大洋洲、中北美洲
中东近东
欧洲 南美洲、非洲
300g为止 900 1200 1500 1700
500g为止 1,100 1,500 1,800 2,100
600g为止 1,240 1,680 2,000 2,440
700g为止 1,380 1,860 2,200 2,780
800g为止 1,520 2,040 2,400 3,120
900g为止 1,660 2,220 2,600 3,460
1.0kg为止 1,800 2,400 2,800 3,800
1.25kg为止 2,100 2,800 3,250 4,600
1.5kg为止 2,400 3,200 3,700 5,400
1.75kg为止 2,700 3,600 4,150 6,200
2.0kg为止 3,000 4,000 4,600 7,000
2.5kg为止 3,500 4,700 5,400 8,500
3.0kg为止 4,000 5,400 6,200 10,000
3.5kg为止 4,500 6,100 7,000 11,500
4.0kg为止 5,000 6,800 7,800 13,000
4.5kg为止 5,500 7,500 8,600 14,500
5.0kg为止 6,000 8,200 9,400 16,000

* 更多信息查看请登录网址
http://www.post.japanpost.jp/cgi-charge/index.php?lang=_en

■配送时间

发货后3~7天货物可到达,由于通关以及交通运输等原因可能会导致货物推迟到达,敬请谅解!

禁止和受限制货物
有关国家条例规定
禁止和受限制的货物因地区而异,请查看以下常见输送地(美国,加拿大,英国,德国,台湾,香港,韩国,中国,新加坡,泰国,澳大利亚,新西兰)。
http://event.rakuten.co.jp/borderless/infoservice/en/#05

* 欲知其它地区禁止及受限制货物信息请与国际快递(EMS)联系。

取消订单

我们不接受由于顾客单方原因取消订单,付款金额在有效期内仍未支付,订单将会被取消。

退货及退款

货物一旦发送,则拒接任何的退货及退款要求。

隐私保护

我们会小心保护顾客的个人信息(居住地址,姓名,邮件地址等等),您的个人信息仅被用于进行我们之间的业务。

个人相关信息受法律保护,除非官方要求公布相关信息,否则在未经顾客书面同意情况下,一概不会将顾客信息透漏给第三方。