Shop Information |
¢£Store Information
Address
Pure City LUMINE101 278-1 Yoshizawacho Mito-shi Ibaraki-ken,JAPAN
Telephone
+81-296-24-3447 (Only Japanese)
Web URL
http://www.rakuten.co.jp/moumouhouse/
Store Manager
Shiro Otuka
E-Mail
moumouhouse@tenor.ocn.ne.jp
¢¨ Caution
Our store accept only e-mail for all question.
our store apologize that our store staff is only Japanese staff.
therefore,we can not accept English conversation by telephone.
if customer sent to our store by English e-mail.
Our store use automatic translation software.
therefore,if customer want to ask some question,
please sent to some question by English e-mail
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Caution for shopping |
¡¦ Stocks
¡¦Almost of our merchandise are used items. Please make sure the details, sizes,
damages, conditions and other factors of the items before making a purchase.
¡¦Our Store is selling merchandise at some web site. therefore if different customer buy
our merchandise at other web site before your order. our store cannot sell it merchandise
by sold out.
Please understand this matter.
¡¦ Cancellation Policy and Return Policy
¡¦Our store cannot accept any cancellations or returns of purchased merchandise.
¡¦Our store cannot accept returns that are due to the following reasons.
1.Wrong Impression, Slight differences in size measurements and conditions.
2.Color appearance
3.Smell of merchandise
4.Small scratches and little dirt of merchandise
¡¦. Payment
¡¦Our store accept credit card, paypal and bank transfer. However, expensive items accept
only bank transfer for fraud prevention. Expensive items is more than price of 50,000JPY.
¡¦Please note that if the payment through PayPal could not be confirmed within 7days from
the date which the email notification with the link to PayPal invoice is sent, the order will be
cancelled automatically.
¡¦Due to the increasing number of fraudulent transactions with unauthorized use of credit
card, we may request to change the payment method to bank transfer, especially for highpriced items(more than 50,000JPY) .
¡¦ Customs Clearances and Duties
¡¦Please be advised that we cannot undervalue the declared amount or list a specific value
on the invoice upon customer's request. The customs form and the invoice will be filled out
accurately to reflect the actual value of your purchase, marked as "Merchandise" and it is
strictly enforced by law.
¡¦Import duties and taxes may be applied upon customs clearance in your country, and
customers have responsibility for such costs.
¡¦For details, please contact the customs office of your country.
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How to Shopping of moumouhouse |
STEP1¡¡Place an Order
¢
STEP2 ¡¡Our Store process your order (Required about 3 to 5 day
from your order)
¡¦Check condition of order merchandise
¡¦Check the international shipping fee
¡¦Our store tell to charge customer merchandise
Price(including shipping fee)
¢
STEP3¡¡Payment
¡¦Once the shipping fee is confirmed, we either process your credit card
or¡¡provide you with a link to PayPal invoice where you can make a
payment for the total billed amount.
The payment through PayPal is due within a week from the date we
send out the invoice from our system.
PayPal account is not necessary for this payment and you can use
your credit card by entering your credit card information.
¢
STEP4¡¡Shipping
¡¦Once your payment through PayPal is confirmed or the credit card transaction
is successfully authorized,
we will ship out your order via EMS right away.
Once your order is shipped out, we will inform you with EMS tracking
number.
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Shipping Fee |
¡¦We will use EMS delivery system. Please make sure following Price list.
¡¦EMS
The following chart contains EMS prices based on weight and destination to certain countries.
Zone |
First Zone |
Second Zone |
Third Zone |
Weight |
Asia |
Oceania, North America, Central America and the Middle East |
Europe |
South America and Africa |
Up to 300g |
900 |
1,200 |
1,500 |
1,700 |
Up to 500g |
1,100 |
1,500 |
1,800 |
2,100 |
Up to 600g |
1,240 |
1,680 |
2,000 |
2,440 |
Up to 700g |
1,380 |
1,860 |
2,200 |
2,780 |
Up to 800g |
1,520 |
2,040 |
2,400 |
3,120 |
Up to 900g |
1,660 |
2,220 |
2,600 |
3,460 |
Up to 1.0kg |
1,800 |
2,400 |
2,800 |
3,800 |
Up to 1.25kg |
2,100 |
2,800 |
3,250 |
4,600 |
Up to 1.5kg |
2,400 |
3,200 |
3,700 |
5,400 |
Up to 1.75kg |
2,700 |
3,600 |
4,150 |
6,200 |
Up to 2.0kg |
3,000 |
4,000 |
4,600 |
7,000 |
Up to 2.5kg |
3,500 |
4,700 |
5,400 |
8,500 |
Up to 3.0kg |
4,000 |
5,400 |
6,200 |
10,000 |
Up to 3.5kg |
4,500 |
6,100 |
7,000 |
11,500 |
Up to 4.0kg |
5,000 |
6,800 |
7,800 |
13,000 |
Up to 4.5kg |
5,500 |
7,500 |
8,600 |
14,500 |
Up to 5.0kg |
6,000 |
8,200 |
9,400 |
16,000 |
* Please check the link provided below for more.
http://www.post.japanpost.jp/cgi-charge/index.php?lang=_en
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Privacy Policy |
¡¦Regarding our customer's personal information (address, name, e-mail address, etc.),
we are taking the utmost care. Your personal information may be used for, and be used
only for conducting our business.
¡¦Matters pertaining to personal information are controlled within the confines of the law and
unless required by government to disclose such information, personal information shall not
be disclosed to third parties without prior written consent.
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Rank Criterion |
10 RANK ¢ª¡¡New Condition ¢ª¡¡Item of this rank is new condition.
9 RANK ¢ª¡¡Almost New Condition ¢ª Item of this rank is almost new condition.
However,item of this rank had been used a few times by previous owner
8 RANK ¢ª¡¡ Great Condition ¢ª¡¡Item of this rank is little used item. However, item of this
rank does not have almost scratch and stains.
7 RANK ¢ª¡¡ beautiful Condition¡¡¢ª¡¡Item of this rank is little used and Item of this rank
have a few scratch and a little stains.
6 RANK ¢ª¡¡ Good Condition¡¡¢ª¡¡Item of this rank is used and item of this rank have
scratch,stains and other demaged.
5 RANK ¢ª¡¡Normal Condition ¢ª¡¡Item of this rank is used and item of this rank have some
deformed parts and other damaged or worn parts. However user normally can use item of
this rank.
4 RANK ¢ª ¡¡Difficult Condition ¢ª Item of this rank is used and item of this rank have some
noticeable scratches, worn parts and other damages. If user want to be comfortable use,
we recommend to fix item of this rank
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