|・Address: WESTIN1 1F 25-1 Kuzomachi Takasaki Gunma Japan 370-0058
・Phone Number: +81-27-386-6660
・Shop Manager: Joe Ochiai
・Shop Security Manager: Joe Ochiai
・Contact Information: firstname.lastname@example.org Joe Ochiai
We accept Visa, MasterCard, JCB, AMEX and Diners.
●Total bill amount is: Total price of items + Handling fee(8%) + shipping
* In the case of using Rakuten Super points, total bill amount
automatic reply mail from Rakuten Ichiba may be different.
check the mail from our shop for the correct amount.
●We will ship after the
payment is settled.
●You will receive an e-mail regarding the payment via
Please click the link to the PayPal website on the e-mail,
settle the payment within 7days.
●Please also be reminded that if we cannot
confirm receipt of your payment
to our PayPal account 7days after the above
e-mail is sent, your order shall be
duty and other taxes may be levied when the shipment reaches your
If applicable, please pay those costs directly to the delivery
agents or the customs office.
Policies on those taxes vary in each country.
Please contact the customs office
at your country for more details.
●Any return or refund will not be accepted for overseas delivery once order
confirmation e-mail is sent out.
●Please keep a copy of your payment.
You can not use Bank Transfer.
Pay Pal and Credit Card only.
|Customs Clearances and Duties
|Import duties and taxes may be applied upon customs clearance into your
Please pay such costs directly to the delivery agents or the customs office
For details, please contact the customs office of your country.
|■ About delivery & shipping fees
1)After order, an automatically reply in Japanese will be sent to you.
Please note that the shipping fees mentioned in this e-mail are for orders
to be delivered to an address within Japan and not applicable for delivery
outside of Japan.
2)Soon you will receive an e-mail with the correct shipping fees and total
price from our shop. Please check the total amount due.
3)Your ordered items will be shipped out only after your payment is received.
The delivery time is estimated to be approximately 3〜7 business days after shipment.
Please understand there will be delays depending upon customs clearance
and other various conditions of transportation.
After shipment is made, you will receive a tracking number by e-mail
EMS Tracking - http://www.post.japanpost.jp/int/ems/delivery/index_en.html
DHL Tracking - http://www.dhl.com/publish/g0/en/eshipping/track.high.html
* All price are listed in Japanese Yen
The following chart contains EMS prices based on weight and destination to certain countries
*We can not ship to Indonesia,Vietnam,Malaysia,Phillipines
||Oceania, North America, Central America and the Middle East
||South America and Africa
|Up to 300g
|Up to 500g
|Up to 600g
|Up to 700g
|Up to 800g
|Up to 900g
|Up to 1.0kg
|Up to 1.25kg
|Up to 1.5kg
|Up to 1.75kg
|Up to 2.0kg
|Up to 2.5kg
|Up to 3.0kg
|Up to 3.5kg
|Up to 4.0kg
|Up to 4.5kg
|Up to 5.0kg
* Please check the link provided below for more.
* Please check the link provided below.
|Rakuten International Small Package Services
This option can be selected for under 2 kg parcels.
Shipping fee will be advised from stores for your order confirmation.
Please be reminded that a small packet is treated as an ordinary postal item like a letter or postcard, therefore, it cannot be tracked and we cannot be responsible in case the packet gets lost or damaged, etc. If you wish to have tracking, please choose the Rakuten International Shipping Services.
Customs duty and other taxes may be levied additionally when the shipment reaches your country. If applicable, please pay those costs directly to the delivery agents or the customs office. Policies on those taxes vary in each country. Please contact the customs office at your country for more details.
Please refer the following for small packets.
For details click here
The following shipping tariff will be applied for Rakuten International Small Package Services.
For details click here
|Prohibited and Restricted Goods
|■Items by Country
Policies regarding prohibited and restricted goods differ from each country
of destination. Please click on the following links for popular destination
countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore,
Thailand, Australia, New Zealand).
* Please contact EMS or DHL for information on other countries
We will not accept cancellation caused by customers.
We will cancel your order if the payment had
not been properly made until the due date.
|Return and Refund Policy
Any return or refund will not be accepted once order confirmation e-mail
is sent out.
We will not charge customers with Japan’s consumption tax.
However, consumption tax is included in the automatic reply e-mail
(the e-mail sent immediately after your order completion),
therefore, we will be sending you a “Thank You” e-mail mentioning the
total order amount with the consumption tax excluded.
Regarding our customers’ personal information (address, name, e-mail address,
etc.), we are taking the utmost care. Your personal information may be
used for, and be used only for conducting our business.
|Matters pertaining to personal information are controlled within the confines
of the law and unless required by government to disclose such information,
personal information shall not be disclosed to third parties without prior
that we will not accept
cancellation in any case for international
|Please note that the consumption tax amount shown is charged
as a handling
fee for international shipping.