Shopping Guide for International Orders
Flow from order to delivery

Shopping at L'ecrin online boutique
Prices including tax and shipping charge for domestic will be displayed on order and an automatically
reply mail in Japanese after order. L'ecrin online boutique will kindly inform total amount at Duty
Free price and international shipping charge by order confirmation email, later.(STEP 02)

All items with this icon are available for international shipping and Duty Free shopping.
Please check the icon on information pages of each item.

Please write down your name and address in English on order.

Receiving order confirmation email and payment
L'ecrin online boutique will inform you the total amount including shipping charge and insurance fee
by order confirmation email.


Please make sure the total amount on order confirmation email.

Dispatch of order and receiving dispatch information email
L'ecrin online boutique will email you when your order is dispatched.

Delivery of order
Your order will be delivered to your designated address. If applicable, please pay customs duties and
taxes directly to the delivery agents upon delivery.
Payment Methods for international orders

Payment Image  Duty Free price + International shipping charge + Insurance fee = Total amount Your order may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country.
Please select a preferred payment method.

Bank wire transfer

Delivery by EMS/Express Mail Service

Your order will be delivered in 3-7 business days after your payment has been received.

Please wire to the following bank account.


Bank Name: MUFJ (Bank Of Tokyo-Mitsubishi UFJ) Branch Name: Omotesando Branch Account Type: Savings (Futsu) Account Number: 1748763 Account Holder's Name: Maison L'ecrin Inc.

Kindly note that you will bear any fees (including lifting charges) associated with the bank transfer.
If not, the delivery should be delayed until the settlement.
The sender name on wire transfer must be the same name when placing an order.
All payments should be made in Japanese Yen. Please check with your bank for applicable exchange
rates.
Please wire within 5 banking days after receipt of order confirmation email.
If payment is not received within 5 banking days, your order will be cancelled.

PayPal

Credit card

Credit cards issued overseas are acceptable.
Wire transfer from your bank account through your PayPal account are acceptable.


Delivery by EMS/Express Mail Service

Your order will be delivered in 3-7 business days after your payment has been received.

Please note that if payment through PayPal cannot be confirmed within 3 business days from
the order confirmation email date, your order will be cancelled.
It may take some business days for that your payment has been received.
Please select other payment method to deliver your order faster.
For security, your billing and delivery name, address, phone number must match the information
on your Paypal account. L'ecrin online boutique reserve the right to cancel any order that does
not match these criteria.
Click here to see the PayPal Website for more details.


Icons for international shipping and Duty Free

Please refer to the following icons for international shipping and Duty Free on information pages of each
item.

Available for international shipping and Duty Free
NOT available for international shipping and Duty Free

Duty Free shopping

Duty Free shopping at L'ecrin online boutique is available for non Japanese residents.

At L'ecrin boutique in Tokyo, Duty Free shopping is available for non Japanese residents and
also Japanese residents who purchase an item as gift for overseas residents.

Duty Free means no Japanese consumption tax has been placed on the merchandise.
Please contact L'ecrin customer service at or 81.3.3478.7750 for further assistance.

International shipping

Delivery by EMS/Express Mail Service

Estimated delivery time is 3-7 business days after ordered items have been shipped out by L'ecrin online
boutique. Please note delivery time may be longer depending upon the inspection by customs office at
some countries or the other reasons.

Estimated delivery time does not include the Processing Time.
All merchandise is delivered with insurance. (Maximum of 2 million yen is paid for the actual loss.)
Click here to see the EMS Website for more details.

Customs and Import Duties

Your order may be subject to VAT, import duties and/or taxes, which are levied once your package
reaches your country. If applicable, please pay those costs directly to the delivery agents or the
customs office. Policies on those taxes vary in each country. For more information regarding
your country's custom policies, please contact your local customs office.

Return Policy

All sales final. No returns or exchanges will be accepted once order confirmation email is sent out.

L'ecrin online boutique do not pay for shipping and handling on return and re-delivery in case
the recipient didn't pay for customs duties and taxes or didn't contact delivery companies.


Click here for more details (Japanese).

International Shipping

International Shipping Rates

Unit: Japanese Yen
Weight Asia USA, Canada, Oceania, Central America, Middle East Europe South America and Africa
〜 1.0kg 1,800 2,400 2,800 3,800
〜 2.0kg 3,000 4,000 4,600 7,000
〜 3.0kg 4,000 5,400 6,200 10,000
〜 4.0kg 5,000 6,800 7,800 13,000
〜 5.0kg 6,000 8,200 9,400 16,000
〜 6.0kg 7,000 9,600 11,000 19,000
〜 7.0kg 7,800 10,700 12,300
〜 8.0kg 8,600 11,800 13,600
〜 9.0kg 9,400 12,900 14,900
〜 10.0kg 10,200 14,000 16,200


Insurance Fees

Unit: Japanese Yen
Price of the item(s) Fee
〜 100,000 200
〜 200,000 450
〜 300,000 700
〜 400,000 950
〜 500,000 1200
〜 600,000 1450
〜 700,000 1700
〜 800,000 1950
〜 900,000 2200
〜 1,000,000 2450
Price of the item(s) Fee
〜 1,100,000 2700
〜 1,200,000 2950
〜 1,300,000 3200
〜 1,400,000 3450
〜 1,500,000 3700
〜 1,600,000 3950
〜 1,700,000 4200
〜 1,800,000 4450
〜 1,900,000 4700
〜 2,000,000 4950