Products handled by Maison L'ecrin Inc. are all brand new product. We do not provide any law breaking product such as copied product and any other illegal product. We also do not provide any “Shooting Star marked” product, used product/ recycled product/ B-rate product/ failed product as well as any factory product. Product posted on L'ecrin online boutique may be out of stock due to direct sales of those product at L'ecrin boutique in Tokyo. Services provided on the L'ecrin online boutique including settlement methods and mail magazine member benefits are exclusive to the online boutique and do not correspond to any other online boutiques managed by Maison L'ecrin Inc. and L'ecrin boutique in Tokyo. There may be a slight variance in coloring and texture of the images posted on the L'ecrin online boutique from the actual products caused by several factors. These include the lighting and devices used at the time of the photo shoot and the equipment utilized by the customer to view our product. Size indication includes actual measurement values so there may be certain margins of error. Also, although we deliver the most accurate and the latest information to the best of our knowledge, we cannot insure complete perfection and accuracy on descriptions regarding color/ material and other information on the website. Since Hermes leather product are created by enhancing the natural characteristics of each leather, there is a variance in texture for each and every product. Therefore, product posted on the website may vary from the actual product on this point. All bags are accompanied by the original Hermes cotton bag/ box. All smaller leather items/ accessories are accompanied by the original Hermes box. Depending on the product, these accessories may differ. Please view the individual pages for each product for details. The Gift-Wrapping service includes the original Hermes brown ribbon and orange paper bag. Please select the "Gift-Wrapping service" within your shopping bag at the Checkout screen. All Hermes products are provided with an after care service with Hermes boutique such as repairs. There may be instances that cannot be administered due to repair situations which lack of repair parts inventory within Hermes, conditions of the product and other circumstances. Please feel free to contact us regarding handling methods on a purchased product at L'ecrin boutique. 「L'ecrin boutique」is not a boutique directly managed by Hermes. All sales are final. No returns or exchanges will be accepted once the order confirmation email has been sent out. All returns/ exchanges will apply to the Terms and Conditions. Please click here for details. Hermes boutiques do not produce a 「warranty」 so therefore Maison L'ecrin Inc. will not produce such documents also. Please keep in mind that the Terms and Conditions, notices and information indicated in English on the L'ecrin online boutique are purely for our customers' reference only. The Japanese text is the official text.