| To the customer in foreign countries
Thank you very much for your coming to our shop.
We accept orders from overseas.
(*Depending on a product , We may not send it to the foreign countries
. )
Once we receive your order, we will e-mail you about total amount
billed including shipping fee. And we will ship your order to your
destination address as soon as possible.
Please write down your name and address in ENGLISH when ordering
for our shipping purpose.
We will advise a tracking number of international shipping for
your information upon shipment. Here are the general notes for our
international shipping.
|
| Shop Information |
|
・Address: 10F Shibadaimon Dai1biru.1-3-9 Shibadaimon Minato-ku
Tokyo 105-0012 JAPAN
・Phone Number: +81-3-5777-5311
・Shop Manager: Yumiko Hosaka
・Shop Security Manager: Yumiko Hosaka
・Contact Information: e-mail maguu@tkm.att.ne.jp
|
| Payment Method |
■Credit Card
■PayPal
We accept Credit Card, Visa, MasterCard, JCB, AMEX and Diners,and PayPal.
Here is an explanation for payment by PayPal.
1. Please choose PayPal at the ordering.
2. You will receive a notification e-mail of the total amount to pay by PayPal soon.
3. After you pay by PayPal and we confirm transfer from you,
we will ship your parcel as soon as possible.
4. Your order is canceled automatically if we can not confirm
your transfer within 7 days after the notification of the total amount.
|
| Total price of the products subject to the
order |
|
Excuse me, but in the case of overseas shipment, total products
price accept orders from more than 3,000 yen.
|
| Customs Clearances and Duties |
Import duties and taxes may be applied upon customs
clearance into your country.
Please pay such costs directly to the delivery agents or the customs
office upon delivery.
For details, please contact the customs office of your country.
|
| Shipping /Delivery |
■ About delivery & shipping fees
1)After order, an automatically reply in Japanese will be sent to
you. Please note that the shipping fees mentioned in this e-mail are
for orders to be delivered to an address within Japan and not applicable
for delivery outside of Japan.
2)Soon you will receive an e-mail with the correct shipping fees and
total price from our shop. Please check the total amount due.
3)Your ordered items will be shipped out only after your payment is
received.
4)Your order is canceled automatically if we can not confirm your
transfer within 3 days after the notification of the total amount.
|
■Delivery Time
The delivery time is estimated to be approximately 3or4 business
days after shipment.
Please understand there will be delays depending upon customs clearance
and other various conditions of transportation.
|
■Delivery Method
After shipment is made, you will receive a tracking number by e-mail
EMS Tracking - http://link.rakuten.co.jp/1/005/778/?url=int/ems/delivery/index_en.html
|
■Shipping Fees
* All price are listed in Japanese Yen
・EMS
The following chart contains EMS prices based on weight and destination
to certain countries
| Zone |
First
Zone |
Second
Zone |
Third
Zone |
| Weight |
Asia |
Oceania,
North America, Central America and the Middle East |
Europe |
South
America and Africa |
| Up to 300g |
900 |
1,200 |
1,500 |
1,700 |
| Up to 500g |
1,100 |
1,500 |
1,800 |
2,100 |
| Up to 600g |
1,240 |
1,680 |
2,000 |
2,440 |
| Up to 700g |
1,380 |
1,860 |
2,200 |
2,780 |
| Up to 800g |
1,520 |
2,040 |
2,400 |
3,120 |
| Up to 900g |
1,660 |
2,220 |
2,600 |
3,460 |
| Up to 1.0kg |
1,800 |
2,400 |
2,800 |
3,800 |
| Up to 1.25kg |
2,100 |
2,800 |
3,250 |
4,600 |
| Up to 1.5kg |
2,400 |
3,200 |
3,700 |
5,400 |
| Up to 1.75kg |
2,700 |
3,600 |
4,150 |
6,200 |
| Up to 2.0kg |
3,000 |
4,000 |
4,600 |
7,000 |
| Up to 2.5kg |
3,500 |
4,700 |
5,400 |
8,500 |
| Up to 3.0kg |
4,000 |
5,400 |
6,200 |
10,000 |
| Up to 3.5kg |
4,500 |
6,100 |
7,000 |
11,500 |
| Up to 4.0kg |
5,000 |
6,800 |
7,800 |
13,000 |
| Up to 4.5kg |
5,500 |
7,500 |
8,600 |
14,500 |
| Up to 5.0kg |
6,000 |
8,200 |
9,400 |
16,000 |
* Please check the link provided below for more.
http://www.post.japanpost.jp/cgi-charge/index.php?lang=_en
|
| Prohibited and Restricted Goods |
■Items by Country
Policies regarding prohibited and restricted goods differ from each
country of destination. Please click on the following links for popular
destination countries (USA, Canada, UK, Germany, Taiwan, Hong Kong,
Korea, China, Singapore, Thailand, Australia, New Zealand).
http://event.rakuten.co.jp/borderless/infoservice/en/#05
* Please contact EMS or DHL for information on other countries
|
| Cancelation Policy |
We will not accept cancellation caused by customers.
We will cancel your order if the payment had
not been properly made until the due date.
|
| Return and Refund Policy |
Any return or refund will not be accepted once order confirmation
e-mail is sent out.
|
| Consumption Tax |
Please note that the consumption
tax amount shown is charged
as a handling fee for international shipping.
|
| Privacy Policy |
Regarding our customers’ personal information (address, name, e-mail
address, etc.), we are taking the utmost care. Your personal information
may be used for, and be used only for conducting our business.
|
Matters pertaining to personal information are
controlled within the confines of the law and unless required by government
to disclose such information, personal information shall not be disclosed
to third parties without prior written consent.
|
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