Shop Information

EAddress: Allottei Inc., #1203 Aurum Argent, 3-8-16 Edobori, Nishi-ku, Osaka-shi, Osaka JAPAN 550-0002

EPhone Number: +81-6-4981-8825

EShop Manager: E. Mulroy

EShop Security Manager: M. Sankin

EContact Information: 3kharites@gmail.com


Payment Method

Credit Card

@We accept Visa, MasterCard, JCB, AMEX and Diners.


Customs Clearances and Duties

Import duties and taxes may be applied upon customs clearance into your country.

Please pay such costs directly to the delivery agents or the customs office upon delivery.

For details, please contact the customs office of your country.


Shipping /Delivery

About delivery & shipping fees

1) After making your order, an automated reply in Japanese will be sent to you from directly from Rakuten. Please note that the shipping fees mentioned in this e-mail are for orders to be delivered to an address within Japan and are not applicable for delivery outside of Japan. No response to this email is necessary.

2) Soon after you will receive an e-mail from Lucky Girl asking you for your preferred method of shipment along with the correct shipping fees and total price from our shop. Please reply to this email with your choice of preferred shipping method.

3)Your ordered items will only be shipped out after payment is received.


Delivery Time

EMS delivery time is estimated to be approximately 3-5 business days after shipment.
 

Normal shipping delivery time is estimated to be approximately 5-10 business days after shipment.


Please understand there will be delays depending upon customs clearance and other various conditions of transportation beyond our control.



Delivery Method 

After shipment is made, you will receive a tracking number by e-mail

EMS Tracking -
 http://link.rakuten.co.jp/1/005/778/?url=int/ems/delivery/index_en.html

Shipping Fees

* All price are listed in Japanese Yen

The following chart contains EMS prices based on weight and destination to certain countries

Zone

First Zone

Second Zone

Third Zone

Weight

Asia

Oceania, North America, Central America and the Middle East

Europe

South America and Africa

Up to 300g

900

1,200

1,500

1,700

Up to 500g

1,100

1,500

1,800

2,100

Up to 600g

1,240

1,680

2,000

2,440

Up to 700g

1,380

1,860

2,200

2,780

Up to 800g

1,520

2,040

2,400

3,120

Up to 900g

1,660

2,220

2,600

3,460

Up to 1.0kg

1,800

2,400

2,800

3,800

Up to 1.25kg

2,100

2,800

3,250

4,600

Up to 1.5kg

2,400

3,200

3,700

5,400

Up to 1.75kg

2,700

3,600

4,150

6,200

Up to 2.0kg

3,000

4,000

4,600

7,000

Up to 2.5kg

3,500

4,700

5,400

8,500

Up to 3.0kg

4,000

5,400

6,200

10,000

Up to 3.5kg

4,500

6,100

7,000

11,500

Up to 4.0kg

5,000

6,800

7,800

13,000

Up to 4.5kg

5,500

7,500

8,600

14,500

Up to 5.0kg

6,000

8,200

9,400

16,000


* Please check the link provided below for more.
http://www.post.japanpost.jp/cgi-charge/index.php?lang=_en



Prohibited and Restricted Goods

Items by Country

Policies regarding prohibited and restricted goods differ from each country of destination. Please click on the following links for popular destination countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Australia, New Zealand).

http://event.rakuten.co.jp/borderless/infoservice/en/#05

* Please contact EMS for information on other countries


Cancelation Policy


We do not accept order cancellations from customers after packages have shipped.

We will cancel your order if the payment method (credit card) does not properly clear.



Return and Refund Policy


If you find any damage or flaw in any product we send to you prior to wearing, please send it back to us in the original packaging and we will replace the item (if still in stock) or credit your account.


If the product is in fine condition but not to your liking then please contact us directly and we will do our best to make things right.


Consumption Tax


We do not charge customers with Japan's consumption tax. 
However, consumption tax is included in the automated reply e-mail
 
(the e-mail sent immediately after your order completion from Rakuten),
 
therefore, we will be sending you a "Thank You" e-mail mentioning the
total order amount with the consumption tax excluded.



Privacy Policy


We take the utmost care with our customers' personal information (address, name, e-mail address, etc.) and will only be used for our business with you.


Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.