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How Do Rakuten International Shipping Services Work?
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STEP 01 Shopping at International Shipping Services site:
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Rakuten International Shipping Services are currently available only for
registered articles at our service page.
Other articles are not supported under Rakuten International Shipping Services.
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STEP 02 Order acknowledgement and payment
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Shops will email you an acknowledgement of your order with a total cost
(cost of articles and shipping charges).
Please check your order( issued only in Japan)
If you pay by Paypal payment, we send you the the Paypal payment email.
Please check it and fill your card's information.(The credit card issued in foreign countries is received)
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STEP 03 Shipping notice and tracking number
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Shops will verify your credit card or Paypal paymet and email you a tracking
number when your order is dispatched.
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Your order will be delivered to your designated address. Please pay customs
duties and taxes
(if applicable) directly to the delivery agents upon delivery.
※ Membership registration is not required to shop at Rakuten. To learn how to shop at Rakuten, please read our helpful guide.
※ Please note there are Prohibited and Restricted Goods in each country.
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Shop Information
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・Address:1-6-36 SKS Building 6F, Benten, Minato-ku, OSAKA, JAPAN
・Phone Number: +81-6-6599-1102
・Shop Manager:Hiroe FUJII
・Shop Security Manager:Hiroe FUJII
・Contact Information:mail@lifetech-jp.com
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Payment Method
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#Paypal
If you are a foreign customer, we accept also Paypal payment instead of
credit card. Please choose this payment when your credit card is issued
in the foreign country.
If you already have a Paypal account, you should choose to pay by Paypal.
If you do not have a Paypal account, you can pay immediately.
In particular, in the case of credit cards issued in countries other than
Japan, it is recommended to pay by Paypal. Examination is very fast and
smooth.
We accept the Paypal payment with the overseas order only.
We will send you the the Paypal payment email. Receiving the email please
proceed the payment. You can use the credit card at the Paypal.
Please note that if payment through PayPal cannot be confirmed within 7days
from the charge confirmation e-mail date, order will be cancelled automatically.
*Paypal fees
Paypal fees are calculated as follows.
(Total amount of you orderede items and delivery fees)x5%
For example:
Total amount of your ordered items:JPY5,000-
Delivery fees:JPY1,100-
Paypal fees:(5,000+1,100)x5%: JPY305-
Total amount to be paid via Paypal: JPY6,405-
How to send payments by Paypal
We send you request payments with Paypal.
Getting paid with PayPal
- The recipient receives your request for payment in an email from PayPal.
- The recipient clicks the Pay Now button in the email.
- The recipient confirms the invoice details and clicks Proceed.
- The recipient logs in to their PayPal account. If they don't have a PayPal
account, they will be prompted to sign up for one to pay you.
- After confirming the details, the recipient selects Pay Now to complete
the payment.
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#Credit Card
*We accept credit card.
*We accept Visa, MasterCard, JCB, AMEX, Rakuten card and Diners.
*This method of payment is do a examination of your credit card by Rakuten
KC co,.
It may take time to examination. If you are in a hurry to confirm an order,
we will recommend payment with credit card by Paypal.
If you already have a Paypal account, you should choose to pay by Paypal.
In addition, we are not informed your credit card information from Rakuten
KC.
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#Bank Transfer
*After order is confirmed, the total amount due will be sent to your E-mail
address.
Please transfer the total amount to the bank account below.
*Please note that if payment by bank transfer cannot be confirmed within
7days from the e-mail date, your order will be automatically cancelled.
*The customer must bear the transfer commission.
Bank name: Mitsubishi Tokyo UFJ
Branch name:UMEDA CHUO
Swift code: BOTKJPJT
Branch Address: 1-8-17 Kita-ku, Osaka-city, OSAKA
(Japanese: 大阪市北区梅田1−8−17 )
Account type: savings
Account number: 1733896
Account name:Life-Tech co.,Ltd
Account holder address: 1-6-36-6F Benten, Minato-ku, Osaka 552-0007
* All payments shall be made in Japanese Yen. Please check with your bank
for applicable exchange rates.
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Customs Clearances and Duties
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Import duties and taxes may be applied upon customs clearance into your
country.
Please pay such costs directly to the delivery agents or the customs office
upon delivery.
For details, please contact the customs office of your country.
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Shipping /Delivery
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#About delivery & shipping fees
1)After order, an automatically reply in Japanese will be sent to you.
Please note that the shipping fees mentioned in this e-mail are for orders
to be delivered to an address within Japan and not applicable for delivery
outside of Japan.
2)Soon you will receive an e-mail with the correct shipping fees and total
price from our shop. Please check the total amount due.
3)Your ordered items will be shipped out only after your payment is received.
The delivery cost of your order is not definite at present, since we have
insufficient information regarding the weight of your purchased goods so
far.
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#Delivery Time
The delivery time is estimated to be approximately 3 business days after
shipment.
Please understand there will be delays depending upon customs clearance
and other various conditions of transportation.
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#Delivery Method
EMS(Express Mail Service) The goods over 2kg weights or luxury goods, our shop recomend EMS.
- EMS is a top speed international mail service for sending up to 30kg of
goods.
- Loss and damaged insurance compensated up to 2 million yen.
- Speedy delivery, handled with the highest priority of any international
mail!
- After shipment is made, you will receive a tracking number by e-mail
EMS Tracking - http://www.post.japanpost.jp/int/ems/delivery/index_en.html
Registered Air Small Packet Our shop recommend you send the goods of the weight up to 2kg.
- Small articles can be sent at a lower rate than EMS. (Express Mail Service)
- Speedy delivery than SAL by air.
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The maximum weight for these packages is 2 kg. The weight over 2Kg, we recommend you EMS.
- After shipment is made, you will receive a tracking number by e-mail.
- Loss and damaged insurance compensated up to 6000 yen.
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Some countries accept small packets by economy air (SAL) in addition to
airmail and surface mail.
SAL There is no insurance of loss and damaged, no tracking service, our shop
do not recommend.
We recommend you send the goods of the weight over 2Kg.
- The articles can be sent at a lower rate than EMS (Express Mail Service)
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The service is faster than surface mail while the cost is lower than airmail.
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Some countries accept small packets by economy air (SAL) in addition to
airmail and surface mail.
- The weight upto 2Kg, we recommend you Registered Air Small Packet (International
e-packet). Some countries accept small packets by economy air (SAL) in
addition to airmail and surface mail.
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It cannot be sent with insurance. If insurance is required, please use
the optional insured mail. We recommend you to insure your postal items,
when you send important mail including valuable articles abroad.
It is possible to insure the content of your postal items. This is a service
that applies when the items accepted for delivery get damaged or lost.
In such cases it is possible to receive recompense for actual damages within
the framework of the insured value stated by the sender at the moment of
shipment.
Insured value up to 20,000 yen +400 yen.
If you need insured mail, please remarks column.
The following shipping tariff will be applied for SAL
For details click here
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#Shipping Fees
* All price are listed in Japanese Yen
・ EMS
The following chart contains EMS prices based on weight and destination
to certain countries
| Zone |
First Zone |
Second Zone |
Third Zone |
| Weight |
Asia |
Oceania, North America, Central America and the Middle East |
Europe |
South America and Africa |
| Up to 300g |
900 |
1,200 |
1,500 |
1,700 |
| Up to 500g |
1,100 |
1,500 |
1,800 |
2,100 |
| Up to 600g |
1,240 |
1,680 |
2,000 |
2,440 |
| Up to 700g |
1,380 |
1,860 |
2,200 |
2,780 |
| Up to 800g |
1,520 |
2,040 |
2,400 |
3,120 |
| Up to 900g |
1,660 |
2,220 |
2,600 |
3,460 |
| Up to 1.0kg |
1,800 |
2,400 |
2,800 |
3,800 |
| Up to 1.25kg |
2,100 |
2,800 |
3,250 |
4,600 |
| Up to 1.5kg |
2,400 |
3,200 |
3,700 |
5,400 |
| Up to 1.75kg |
2,700 |
3,600 |
4,150 |
6,200 |
| Up to 2.0kg |
3,000 |
4,000 |
4,600 |
7,000 |
| Up to 2.5kg |
3,500 |
4,700 |
5,400 |
8,500 |
| Up to 3.0kg |
4,000 |
5,400 |
6,200 |
10,000 |
| Up to 3.5kg |
4,500 |
6,100 |
7,000 |
11,500 |
| Up to 4.0kg |
5,000 |
6,800 |
7,800 |
13,000 |
| Up to 4.5kg |
5,500 |
7,500 |
8,600 |
14,500 |
| Up to 5.0kg |
6,000 |
8,200 |
9,400 |
16,000 |
* Please check the link provided below for more.
http://www.post.japanpost.jp/cgi-charge/index.php?lang=_en
・ Registered Air Small Packet(Up to 2kg)
The following chart contains Registered Air Small Packet
prices based on weight and destination to certain countries
| Zone |
First Zone |
Second Zone |
Third Zone |
| Weight |
Asia |
Oceania, North America, Central America and the Middle East,
Europe |
South America and Africa |
| Up to 50g |
530 |
560 |
580 |
| Up to 100g |
580 |
635 |
685 |
| Up to 150g |
630 |
710 |
790 |
| Up to 200g |
680 |
785 |
895 |
| Up to 250g |
730 |
860 |
1,000 |
| Up to 300g |
780 |
935 |
1,105 |
| Up to 400g |
880 |
1,085 |
1,315 |
| Up to 500g |
9080 |
1,235 |
1,525 |
| Up to 600g |
1,080 |
1,385 |
1,735 |
| Up to 700g |
1,180 |
1,535 |
1,945 |
| Up to 800g |
1,280 |
1,685 |
2,155 |
| Up to 900g |
1,380 |
1,835 |
2,365 |
| Up to 1.0kg |
1,480 |
1,985 |
2,575 |
| Up to 1.25kg |
1,700 |
2,255 |
2,945 |
| Up to 1.5kg |
1,920 |
2,525 |
3,315 |
| Up to 1.75kg |
2,140 |
2,795 |
3,685 |
| Up to 2.0kg |
2,360 |
3,065 |
4,055 |
* Please check the link provided below for more.
http://www.post.japanpost.jp/cgi-charge/index.php?lang=_en
・ SAL
The following chart contains SAL prices based on weight and destination
to certain countries
| Zone |
First Zone |
Second Zone |
Third Zone |
| Weight |
Asia |
Oceania, North America, Central America and the Middle East
Europe |
Europe |
South America and Africa |
| Up to1.0kg |
1,800 |
2,200 |
2,700 |
3,400 |
| Up to 2.0kg |
2,400 |
2,900 |
3,850 |
5,000 |
| Up to 3.0kg |
3,000 |
3,600 |
5,000 |
6,600 |
| Up to 4.0kg |
3,600 |
4,300 |
6,150 |
8,200 |
| Up to 5.0kg |
4,200 |
5,000 |
7,300 |
9,800 |
| Up to 6.0kg |
4,700 |
5,600 |
8,350 |
11,250 |
| Up to 7.0kg |
5,200 |
6,200 |
9,400 |
12,700 |
| Up to 8.0kg |
5,700 |
6,800 |
10,450 |
14,150 |
| Up to 9.0kg |
6,200 |
7,400 |
11,500 |
15,600 |
| Up to 10.0kg |
6,700 |
8,000 |
12,550 |
17,050 |
| Up to 11.0kg |
7,000 |
8,400 |
13,250 |
18,050 |
| Up to 12.0kg |
7,300 |
8,800 |
13,950 |
19,050 |
| Up to 13.0kg |
7,600 |
9,200 |
14,650 |
20,050 |
| Up to 14.0kg |
7,900 |
9,600 |
15,350 |
21,050 |
| Up to 15.0kg |
8,200 |
10,000 |
16,050 |
22,050 |
| Up to 16.0kg |
8,500 |
10,400 |
16,750 |
23,050 |
| Up to 17.0kg |
8,800 |
10,800 |
17,450 |
24,050 |
| Up to 18.0kg |
9,100 |
11,200 |
18,150 |
25,050 |
| Up to 19.0kg |
9,400 |
11,600 |
18,850 |
26,050 |
| Up to 20.0kg |
9,700 |
12,000 |
19,550 |
27,050 |
| Up to 21.0kg |
10,000 |
12,400 |
20,290 |
28,050 |
| Up to 22.0kg |
10,300 |
12,800 |
20,950 |
29,050 |
| Up to 23.0kg |
10,600 |
13,200 |
21,850 |
30,050 |
| Up to 24.0kg |
10,900 |
13,600 |
22,350 |
31,050 |
| Up to 25.0kg |
11,200 |
14,000 |
23,050 |
32,050 |
| Up to 26.0kg |
11,500 |
14,400 |
23,750 |
33,050 |
| Up to 27.0kg |
11,800 |
14,800 |
24,450 |
34,050 |
| Up to 28.0kg |
12,100 |
15,200 |
25,150 |
35,050 |
| Up to 29.0kg |
12,400 |
15,600 |
25,850 |
36,050 |
| Up to 30.0kg |
12,700 |
16,000 |
26,550 |
37,050 |
Tracking is not available. If you wish to have tracking, please use EMS.
It is not acailable to insure the content of your postal items.
We recommend you to insure your postal items, when you send important mail
including valuable articles abroad.
Option Services (Special Service)
Insured Mail
Insured value up to 20,000 yen
+400 yen
* Please check the link provided below for more.
http://www.post.japanpost.jp/cgi-charge/index.php?lang=_en
・ Small Packet service(Up to 2kg)
The following chart contains Small Packet service prices based on weight
and destination to certain countries
| Zone |
First Zone |
Second Zone |
| Weight |
Asia |
Oceania, North America, Central America and the Middle East,Europe |
South America and Africa |
| Up to 500g |
750 |
960 |
1,250 |
| Up to 550g |
820 |
1,050 |
1,370 |
| Up to 600g |
890 |
1,140 |
1,490 |
| Up to 650g |
960 |
1,230 |
1,610 |
| Up to 700g |
1,030 |
1,320 |
1,730 |
| Up to 750g |
1,100 |
1,410 |
1,850 |
| Up to 800g |
1,170 |
1,500 |
1,970 |
| Up to 850g |
1,240 |
1,590 |
2,090 |
| Up to 900g |
1,310 |
1,680 |
2,210 |
| Up to 950g |
1,380 |
1,770 |
2,330 |
| Up to 1.0kg |
1,450 |
1,860 |
2,450 |
| Up to 1.25kg |
1,625 |
2,085 |
2,750 |
| Up to 1.5kg |
1,800 |
2,310 |
3,050 |
| Up to 1.75kg |
1,975 |
2,535 |
3,350 |
| Up to 2.0kg |
2,150 |
2,760 |
3,650 |
International cheap delivery service will be delivered directly to the
post box, however, in some countries, it may need to be picked up at your
nearest customs office or post office.
Tracking is not available. If you wish to have tracking, please use EMS.
It cannot be sent with insurance. If insurance is required, please use
the optional insured mail.
We recommend you to insure your postal items, when you send important mail
including valuable articles abroad.
Option Services (Special Service)
Insured Mail
Insured value up to 20,000 yen
+400 yen
* Please check the link provided below for more.
http://www.post.japanpost.jp/cgi-charge/index.php?lang=_en
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Prohibited and Restricted Goods
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#Items by Country
Policies regarding prohibited and restricted goods differ from each country
of destination. Please click on the following links for popular destination
countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore,
Thailand, Australia, New Zealand).
http://event.rakuten.co.jp/borderless/infoservice/en/#05
* Please contact EMS for information on other countries
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Cancelation Policy
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Please understand that we will not acceptcancellation in any case for international
orders
We will cancel your order if the payment had
not been properly made until the due date.
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Return and Refund Policy
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Any return or refund will not be accepted once order confirmation e-mail
is sent out.
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Consumption Tax
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We will not charge customers with Japan's consumption tax.
However, consumption tax is included in the automatic reply e-mail
(the e-mail sent immediately after your order completion),
therefore, we will be sending you a ”Thank You” e-mail mentioning the
total order amount with the consumption tax excluded.
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Privacy Policy
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Regarding our customers' personal information (address, name, e-mail address,
etc.), we are taking the utmost care. Your personal information may be
used for, and be used only for conducting our business.
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Matters pertaining to personal information are controlled within the confines
of the law and unless required by government to disclose such information,
personal information shall not be disclosed to third parties without prior
written consent.
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