Shop Information |
¡¦Address:
¡¡Office Daitou bldg.1-1-5 Omorikita Ota-ku Tokyo 143-0016 JAPAN
¡¦Phone Number:+81-050-5838-0748
¡ÊSorry, we are only speak Japanese.Please contact us via e-mail)
¡¦Shop Manager:Yukiko Masuda
¡¦e-mail:raku@bianca-f.com
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Payment Method |
¢£Credit Card
We accept Visa, MasterCard, JCB, AMEX and Diners.
This method of payment is do a examination of your credit card by Rakuten KC co,.
It may take time to examination. In addition, we are not informed your credit card information from Rakuten KC. |
Customs Clearances and Duties |
Import duties and taxes may be applied upon customs clearance into your
country.
Please pay such costs directly to the delivery agents or the customs office
upon delivery.
For details, please contact the customs office of your country. |
Shipping /Delivery |
¢£¡¡About delivery & shipping fees
Please understand that we will not accept cancellation in any case for international orders.Use of this service is subject to our shop's compliance with the terms of use. We apologize in advance for until your order.
https://item.rakuten.co.jp/life-navi/c/0000002920/
STEP 01 Shopping
Right after your order, an automatic reply will be sent to you. Please note that the shipping fees mentioned in this e-mail are for orders to be delivered to an address within Japan and not applicable for delivery outside of Japan.
¢¨Please enter all of your information in English.
¢¨Fill in your name and correct address on remarks column.
¢¨Unfortunately, we cannot make a delivery on appointed date in which case international shipping.
When ordered from an english page, the automatic reply will be sent in English, with the shipping fees applicable for delivery to an address within Japan. Please wait for the shop to contact you with international shipping fees to be delivered to your address.
STEP 02 Order confirmation
Within 3 business days after receiving your order,we will separately email you an order confirmation with a total cost, including the shipping charge.
We deliver the items ordered from you by EMS.
¢¨We announced offering free shipping for all orders over 5,250yen only in Japan.
International shipping service do not apply. Please be careful!
¢¨Please note that the shipping charge is estimated value.
We will e-mail you about total amount billed including exact shipping fee after delivery.
The following chart contains EMS prices based on weight and destination to certain countries
STEP 03 Completes your order
We will advise a tracking number of international shipping for your information upon shipment.
STEP 04 Delivery
You are responsible for any customs, duties, taxes and clearance charged by your country.
Customs duty and other taxes may be levied when a shipment reaches your country.
If applicable, please pay those costs directly to the delivery agent. Policies on these taxes vary in each country. You may want to check with your local customs department for an estimate of these charges as they are payable, by you, upon receipt of the order.
[Modified fee structure beginning 1st January 2013]
Consumption tax is not charged with overseas orders.
But, charge revision from Rakuten-ichiba to allshop starting 1st January 2013,
we find it necessary to modify the fees.
5% of your bill will be charged as the fee for handling overseas shipping.
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¢£Delivery Method
After shipment is made, you will receive a tracking number by e-mail
EMS Tracking - https://link.rakuten.co.jp/1/005/778/?url=int/ems/delivery/index_en.html
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¢£Shipping Fees
* All price are listed in Japanese Yen
¡¦EMS
The following chart contains EMS prices based on weight and destination to certain countries
Zone |
First Zone |
Second Zone |
Third Zone |
Weight |
Asia |
Oceania, North America, Central America and the Middle East |
Europe |
South America and Africa |
Up to 300g |
900 |
1,200 |
1,500 |
1,700 |
Up to 500g |
1,100 |
1,500 |
1,800 |
2,100 |
Up to 600g |
1,240 |
1,680 |
2,000 |
2,440 |
Up to 700g |
1,380 |
1,860 |
2,200 |
2,780 |
Up to 800g |
1,520 |
2,040 |
2,400 |
3,120 |
Up to 900g |
1,660 |
2,220 |
2,600 |
3,460 |
Up to 1.0kg |
1,800 |
2,400 |
2,800 |
3,800 |
Up to 1.25kg |
2,100 |
2,800 |
3,250 |
4,600 |
Up to 1.5kg |
2,400 |
3,200 |
3,700 |
5,400 |
Up to 1.75kg |
2,700 |
3,600 |
4,150 |
6,200 |
Up to 2.0kg |
3,000 |
4,000 |
4,600 |
7,000 |
Up to 2.5kg |
3,500 |
4,700 |
5,400 |
8,500 |
Up to 3.0kg |
4,000 |
5,400 |
6,200 |
10,000 |
Up to 3.5kg |
4,500 |
6,100 |
7,000 |
11,500 |
Up to 4.0kg |
5,000 |
6,800 |
7,800 |
13,000 |
Up to 4.5kg |
5,500 |
7,500 |
8,600 |
14,500 |
Up to 5.0kg |
6,000 |
8,200 |
9,400 |
16,000 |
* Please check the link provided below for more.
https://www.post.japanpost.jp/cgi-charge/index.php?lang=_en |
Prohibited and Restricted Goods |
¢£Items by Country
Policies regarding prohibited and restricted goods differ from each country
of destination. Please click on the following links for popular destination
countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore,
Thailand, Australia, New Zealand).
https://event.rakuten.co.jp/borderless/infoservice/en/#05
* Please contact EMS or DHL for information on other countries |
Cancelation Policy |
Please understand that we will not accept
cancellation in any case for international orders.
¢¨We will not accept cancellation caused by customers. |
Return and Refund Policy |
Any return or refund will not be accepted once order confirmation e-mail is sent out. |
Consumption Tax |
We will not charge customers with Japan¡Çs consumption tax.
However, consumption tax is included in the automatic reply e-mail
(the e-mail sent immediately after your order completion),
therefore, we will be sending you a ¡ÈThank You¡É e-mail mentioning the
total order amount with the consumption tax excluded. |
Notice |
[About Sending foods abroad]
Regarding the accident at the nuclear power plant in Fukushima Prefecture,
there are some cases of the return of international shipping items including foods.
We would therefore like to ask you to be forewarned that,
when you send foods abroad, especially to China,
by international shipping services, these items will take considerable time forcustom's inspection,
or to be returned, seized or abolished as a result of the refusal to be imported.
If the product returning by customs : charge delivery costs
If the product seized by customs : charge total costs (items and delivery costs)
Please be forewarned.
[About shipping trouble and accident insurance]
If international shipping is damaged or partly missing during delivery,
the actual damage cost will be compensate within the limits of following guidance.
¡ü Shipping method [EMS]: usually maximum of \20,000 is paid for the actual loss
¡ü Shipping method [Air mail / SAL / surface] ¡§ Not Insurance
When EMS use, no charge up to the article value equivalent to 20,000yen.
Then premium (additional charge) of 50yen will be added per 20,000yen.
If you order more than 20,000yen (exclude shipping cost),
you have undertaken the procedure to enter additional charge for covers all fees.
To unsubscribe from covers all fees, please reply to our shop
with "not joining the insurance system" as main body of e-mail.
An early indication of your disposition to this matter would be very much appreciated.
For more information about accident insurance, please visit the EMS's website at
https://www.post.japanpost.jp/int/ems/service/damage_en.html
[When your item is broken]
when the item is damaged and delivered to the receiver,
the latter has to preserve the postal item in the current condition and make a statement
regarding the missing part of the package or damaged item in the local Post Office.
Please follow the procedure below.
1. Hold on to broken items, package and shipping materials. They will be necessary when we apply compensation.
2. Visit the nearest post office with broken items, package, shipping materials and shipment invoice.
3. File a damage report at post office.
4. After the damage report is made, please send an email to our shop.
5. Later, we will shipping you new items. |
Privacy Policy |
Regarding our customers¡Ç personal information (address, name, e-mail address,
etc.), we are taking the utmost care. Your personal information may be
used for, and be used only for conducting our business. |
Matters pertaining to personal information are controlled within the confines
of the law and unless required by government to disclose such information,
personal information shall not be disclosed to third parties without prior
written consent. |
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