Shop Information ■Address:520-0246 26-11,7chome,Ouginosato,Otsushi,Shigaken,Japan. ■Phone Number: +81-(77)-572-3939 ■Shop Manager: Eigo Nosaka ■Shop Security Manager: Makoto Yakushiji ■Contact Information: shop@kind.co.jp Payment Method ■Credit Card We accept Visa, MasterCard, JCB, AMEX and Diners. ■Bank Transfer Shipping Once you have decided, I will inform you of the total amount of money by mail again * All payments shall be made in Japanese Yen. Please check with your bank for applicable exchange rates. Customs Clearances and Duties Import duties and taxes may be applied upon customs clearance into your country. Please pay such costs directly to the delivery agents or the customs office upon delivery. For details, please contact the customs office of your country. Shipping /Delivery ■About delivery & shipping fees 1)After order, an automatically reply in Japanese will be sent to you. Please note that the shipping fees mentioned in this e-mail are for orders to be delivered to an address within Japan and not applicable for delivery outside of Japan. 2)Soon you will receive an e-mail with the correct shipping fees and total price from our shop. Please check the total amount due. 3)Your ordered items will be shipped out only after your payment is received. ■Delivery Time The delivery time is estimated to be approximately 3 business days after shipment. Please understand there will be delays depending upon customs clearance and other various conditions of transportation. ■Delivery Method After shipment is made, you will receive a tracking number by e-mail EMS Tracking - http://www.post.japanpost.jp/int/ems/delivery/index_en.html DHL Tracking - http://www.dhl.com/publish/g0/en/eshipping/track.high.html ■Shipping Fees * All price are listed in Japanese Yen DHL The following chart contains DHL prices based on weight and destination to certain countries EMS Prohibited and Restricted Goods ■Items by Country Policies regarding prohibited and restricted goods differ from each country of destination. Please click on the following links for popular destination countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Australia, New Zealand). http://event.rakuten.co.jp/borderless/infoservice/en/#05 * Please contact EMS or DHL for information on other countries Cancelation Policy We will not accept cancellation caused by customers. We will cancel your order if the payment had not been properly made until the due date. Return and Refund Policy Any return or refund will not be accepted once order confirmation e-mail is sent out. Consumption Tax We will not charge customers with Japans consumption tax. However, consumption tax is included in the automatic reply e-mail (the e-mail sent immediately after your order completion), therefore, we will be sending you a Thank You e-mail mentioning the total order amount with the consumption tax excluded. Privacy Policy Regarding our customers personal information (address, name, e-mail address, etc.), we are taking the utmost care. Your personal information may be used for, and be used only for conducting our business. Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.