Shop Information
・Address:
296, Tamatsushima-cho, Muromachi, Higashi-hairu, Matsubaratoori,
Shimogyo-ku, Kyoto City,
Kyoto Prefecture (postal code:600-8427)

・Phone Number: +81-75-344-1620

・FAX Number: +81-75-344-1620

・Shop Manager:Hirohito Murai

・Shop Security Manager:Hirohito Murai

・Contact Information:h-murai@maruhisa.biz
Payment Method
■Credit Card only

 We accept Visa, MasterCard, JCB, AMEX and Diners.
Customs Clearances and Duties
Import duties and taxes may be applied upon customs clearance into your country.
Please pay such costs directly to the delivery agents or the customs office upon delivery.
For details, please contact the customs office of your country.
*Please note that due to the customs policy, the item might be.
Shipping /Delivery
■ About delivery & shipping fees

1)After order, an automatically reply in Japanese will be sent to you. Please note that the shipping fees mentioned in this e-mail are for orders to be delivered to an address within Japan and not applicable for delivery outside of Japan.

2)Soon you will receive an e-mail with the correct shipping fees and total price from our shop. Please check the total amount due.

3)Your ordered items will be shipped out only after your payment is received.
■Delivery Time

The delivery time is estimated to be approximately 3 business days after shipment.
Please understand there will be delays depending upon customs clearance and other various conditions of transportation.
■Delivery Method

We ship by EMS or DHL.
After shipment is made, you will receive a tracking number by e-mail.

EMS Tracking - http://www.post.japanpost.jp/int/ems/delivery/index_en.html

DHL Tracking - http://www.dhl.com/publish/g0/en/eshipping/track.high.html
■Shipping Fees

* All price are listed in Japanese Yen

・EMS
* Please check the link provided below.
http://www.post.japanpost.jp/cgi-charge/index.php?lang=_en
・DHL
* Please check the link provided below.
http://www.dhl.co.jp/cgi/mitsumori/sending/estimate-e.html
Prohibited and Restricted Goods
■Items by Country

Policies regarding prohibited and restricted goods differ from each country of destination. Please click on the following links for popular destination countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Australia, New Zealand).

http://event.rakuten.co.jp/borderless/infoservice/en/#05

* Please contact EMS or DHL for information on other countries
Cancelation Policy

Please understand that we will not accept cancellation in any case for international orders.
Return and Refund Policy

Any return or refund will not be accepted once order confirmation e-mail is sent out.
Consumption Tax

Please note that the consumption tax amount shown is charged as a handling fee for international shipping.
Privacy Policy

Regarding our customers' personal information (address, name, e-mail address, etc.), we are taking the utmost care. Your personal information may be used for, and be used only for conducting our business.
Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.