Shop Information
・Address:235 natsukacho kusatsu city shiga pref Japan

・Phone Number: 81-77-568-2856

・Shop Manager:Naomi Suzuki

・Shop Security Manager:Naomi Suzuki

・Contact Information:kanful@shop.rakuten.co.jp
Payment Method

Please select credit cards for the overseas shipment.
When you want to order our items to our shop from oversea, we accept a credit cards only.

when credit card could not be authorized upon transaction, the order is canceled automatically.

In addition, the order is canceled when choose the payment except the credit card.

We would appreciate your understanding.

Customs Clearances and Duties
Import duties and taxes may be applied upon customs clearance into your country.

Please pay such costs directly to the delivery agents or the customs office upon delivery.

For details, please contact the customs office of your country
Shipping /Delivery
■ About delivery & shipping fees
1)After order, an automatically reply in Japanese will be sent to you. Please note that the shipping fees mentioned in this e-mail are for orders to be delivered to an address within Japan and not applicable for delivery outside of Japan.

2)Soon you will receive an e-mail with the correct shipping fees and total price from our shop. Please check the total amount due.

3)Your ordered items will be shipped out only after your payment is received.
■ Included

Order received after 15 o'clock (Japan time) If orderer, sender, destination address are all the same, unless otherwise specified, it will be shipped by bundle .
If you wish separate shipping, please fill in the remarks column with all orders 【Another dispatch】 and be sure.
■Delivery Time

The delivery time depends on a coutry.
Please understand there will be delays depending upon customs clearance and other various conditions of transportation.
■Delivery Method

After shipment is made, you will receive a tracking number by e-mail

EMS Tracking - http://www.post.japanpost.jp/int/ems/delivery/index_en.html
■Shipping Fees

* All price are listed in Japanese Yen

・EMS

* Please check the link provided below for more.
http://www.post.japanpost.jp/int/charge/list/ems_all_en.html

* Free shipping is only domestic(japan only).Overseas shipping is not free.
Prohibited and Restricted Goods
■Items by Country

Policies regarding prohibited and restricted goods differ from each country of destination. Please click on the following links for popular destination countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Australia, New Zealand).

http://event.rakuten.co.jp/borderless/infoservice/en/#05

* Please contact EMS for information on other countries
Cancelation Policy

Please understand that we will not accept cancellation in any case for international orders

We will cancel your order if the payment had
not been properly made until the due date.
Cancellation and returned Policy

we confirm your order items. and we will ship it.
Any return or refund will not be accepted once order confirmation e-mail is sent out.
Even if there is any kind of reason, cancellation after the shipment and the returned are not received.

Please approve it beforehand.
Privacy Policy

Regarding our customers’ personal information (address, name, e-mail address, etc.), we are taking the utmost care. Your personal information may be used for, and be used only for conducting our business.
Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.