Shop Information

¡¦Address:
¡¡Office 5F Medicoap bldg. 2-4-14 Kitijo-jihoncho Musashino-shi
¡¡Tokyo 180-0004 JAPAN

¡¦Phone Number:+81-050-5536-7827
¡ÊSorry, we are only speak Japanese.Please contact us via e-mail)


¡¦Shop Manager:Ayano Kimura

¡¦Registered salesclerks: Hiroaki Kotoda

¡¦e-mail:raku@beauty-s.com

about shopping policy

Payment Method

¢£Credit Card

We accept Visa, MasterCard, JCB, AMEX and Diners.

This method of payment is do a examination of your credit card by Rakuten KC co,.
It may take time to examination. In addition, we are not informed your credit card information from Rakuten KC.

Customs Clearances and Duties
Import duties and taxes may be applied upon customs clearance into your country.

Please pay such costs directly to the delivery agents or the customs office upon delivery.

For details, please contact the customs office of your country.
Shipping /Delivery
¢£¡¡About delivery & shipping fees

Please understand that we will not accept cancellation in any case for international orders.Use of this service is subject to our shop's compliance with the terms of use. We apologize in advance for until your order.

http://item.rakuten.co.jp/jnl/c/0000007375/

STEP 01 Shopping
Right after your order, an automatic reply will be sent to you. Please note that the shipping fees mentioned in this e-mail are for orders to be delivered to an address within Japan and not applicable for delivery outside of Japan.

¢¨Please enter all of your information in English.
¢¨Fill in your name and correct address on remarks column.
¢¨Unfortunately, we cannot make a delivery on appointed date in which case international shipping.

When ordered from an english page, the automatic reply will be sent in English, with the shipping fees applicable for delivery to an address within Japan. Please wait for the shop to contact you with international shipping fees to be delivered to your address.

STEP 02 Order confirmation
Within 3 business days after receiving your order,we will separately email you an order confirmation with a total cost, including the shipping charge.

We deliver the items ordered from you by EMS.

¢¨We announced offering free shipping for all orders over 5,250yen only in Japan.
International shipping service do not apply. Please be careful!
¢¨Please note that the shipping charge is estimated value.
We will e-mail you about total amount billed including exact shipping fee after delivery.

The following chart contains EMS prices based on weight and destination to certain countries

STEP 03 Completes your order
We will advise a tracking number of international shipping for your information upon shipment.

STEP 04 Delivery
You are responsible for any customs, duties, taxes and clearance charged by your country.

Customs duty and other taxes may be levied when a shipment reaches your country.
If applicable, please pay those costs directly to the delivery agent. Policies on these taxes vary in each country. You may want to check with your local customs department for an estimate of these charges as they are payable, by you, upon receipt of the order.

[Modified fee structure beginning 1st January 2013]
Consumption tax is not charged with overseas orders.
But, charge revision from Rakuten-ichiba to allshop starting 1st January 2013,
we find it necessary to modify the fees.
5% of your bill will be charged as the fee for handling overseas shipping.

¢£Delivery Method

After shipment is made, you will receive a tracking number by e-mail

EMS Tracking - http://link.rakuten.co.jp/1/005/778/?url=int/ems/delivery/index_en.html

¢£Shipping Fees

* All price are listed in Japanese Yen

¡¦EMS

The following chart contains EMS prices based on weight and destination to certain countries

Zone First Zone Second Zone Third Zone
Weight Asia Oceania, North America, Central America and the Middle East Europe South America and Africa
Up to 300g 900 1,200 1,500 1,700
Up to 500g 1,100 1,500 1,800 2,100
Up to 600g 1,240 1,680 2,000 2,440
Up to 700g 1,380 1,860 2,200 2,780
Up to 800g 1,520 2,040 2,400 3,120
Up to 900g 1,660 2,220 2,600 3,460
Up to 1.0kg 1,800 2,400 2,800 3,800
Up to 1.25kg 2,100 2,800 3,250 4,600
Up to 1.5kg 2,400 3,200 3,700 5,400
Up to 1.75kg 2,700 3,600 4,150 6,200
Up to 2.0kg 3,000 4,000 4,600 7,000
Up to 2.5kg 3,500 4,700 5,400 8,500
Up to 3.0kg 4,000 5,400 6,200 10,000
Up to 3.5kg 4,500 6,100 7,000 11,500
Up to 4.0kg 5,000 6,800 7,800 13,000
Up to 4.5kg 5,500 7,500 8,600 14,500
Up to 5.0kg 6,000 8,200 9,400 16,000

* Please check the link provided below for more.
http://www.post.japanpost.jp/cgi-charge/index.php?lang=_en
Prohibited and Restricted Goods
¢£Items by Country

Policies regarding prohibited and restricted goods differ from each country of destination. Please click on the following links for popular destination countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Australia, New Zealand).

http://event.rakuten.co.jp/borderless/infoservice/en/#05

* Please contact EMS or DHL for information on other countries
Cancelation Policy

Please understand that we will not accept
cancellation in any case for international orders.

¢¨We will not accept cancellation caused by customers.

Return and Refund Policy
Any return or refund will not be accepted once order confirmation e-mail is sent out.
Consumption Tax
We will not charge customers with Japan¡Çs consumption tax.
However, consumption tax is included in the automatic reply e-mail
(the e-mail sent immediately after your order completion),
therefore, we will be sending you a ¡ÈThank You¡É e-mail mentioning the
total order amount with the consumption tax excluded.
Notice
[About Sending foods abroad]
Regarding the accident at the nuclear power plant in Fukushima Prefecture,
there are some cases of the return of international shipping items including foods.
We would therefore like to ask you to be forewarned that,
when you send foods abroad, especially to China,
by international shipping services, these items will take considerable time forcustom's inspection,
or to be returned, seized or abolished as a result of the refusal to be imported.
If the product returning by customs : charge delivery costs
If the product seized by customs : charge total costs (items and delivery costs)
Please be forewarned.

[About shipping trouble and accident insurance]
If international shipping is damaged or partly missing during delivery,
the actual damage cost will be compensate within the limits of following guidance.

¡ü Shipping method [EMS]: usually maximum of \20,000 is paid for the actual loss
¡ü Shipping method [Air mail / SAL / surface] ¡§ Not Insurance

When EMS use, no charge up to the article value equivalent to 20,000yen.
Then premium (additional charge) of 50yen will be added per 20,000yen.

If you order more than 20,000yen (exclude shipping cost),
you have undertaken the procedure to enter additional charge for covers all fees.

To unsubscribe from covers all fees, please reply to our shop
with "not joining the insurance system" as main body of e-mail.
An early indication of your disposition to this matter would be very much appreciated.

For more information about accident insurance, please visit the EMS's website at
http://www.post.japanpost.jp/int/ems/service/damage_en.html

[When your item is broken]
when the item is damaged and delivered to the receiver,
the latter has to preserve the postal item in the current condition and make a statement
regarding the missing part of the package or damaged item in the local Post Office.

Please follow the procedure below.

1. Hold on to broken items, package and shipping materials. They will be necessary when we apply compensation.
2. Visit the nearest post office with broken items, package, shipping materials and shipment invoice.
3. File a damage report at post office.
4. After the damage report is made, please send an email to our shop.
5. Later, we will shipping you new items.

Privacy Policy
Regarding our customers¡Ç personal information (address, name, e-mail address, etc.), we are taking the utmost care. Your personal information may be used for, and be used only for conducting our business.
Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.