・Address:Yotsubashi Gandsquare-Bldg. 9F-C Shinmachi Nishi-ku Osaka,
We accept Visa, MasterCard, JCB, AMEX and Diners.
Considering international transaction fees for our customers, recentely we do NOT accept Bank Transfer.
|Customs Clearances and Duties|
|Import duties and taxes may be applied upon customs clearance into your
Please pay such costs directly to the delivery agents or the customs office upon delivery.
For details, please contact the customs office of your country.
|■ About delivery & shipping fees
1)After order, an automatically reply in Japanese will be sent to you. Please note that the shipping fees mentioned in this e-mail are for orders to be delivered to an address within Japan and not applicable for delivery outside of Japan.
2)Soon you will receive an e-mail with the correct shipping fees and total price from our shop. Please check the total amount due.
3)Your ordered items will be shipped out only after your payment is received.
Mailing cost free campaign is restricted to the delivery in Japan.
Please keep in mind that overseas delivery requires a mailing cost.
The delivery time is estimated to be approximately 3-5 business days after shipment.
Please understand there will be delays depending upon customs clearance and other various conditions of transportation.
After shipment is made, you will receive a tracking number by e-mail
EMS Tracking - http://link.rakuten.co.jp/1/005/778/?url=int/ems/delivery/index_en.html
DHL Tracking - http://link.rakuten.co.jp/1/013/468/?url=publish/g0/en/eshipping/track.high.html
* All price are listed in Japanese Yen
The following chart contains EMS prices based on weight and destination to certain countries
* Please check the link provided below for more.
* Please check the link provided below.
|Prohibited and Restricted Goods|
|■Items by Country
Policies regarding prohibited and restricted goods differ from each country of destination. Please click on the following links for popular destination countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Australia, New Zealand).
* Please contact EMS or DHL for information on other countries
We will not accept cancellation caused by customers.
We will cancel your order if the credit card authorization failed and the payment had
not been properly made until the due date.
|Return and Refund Policy|
Any return or refund will not be accepted once order confirmation e-mail is sent out.
Regarding our customers’ personal information (address, name, e-mail address, etc.), we are taking the utmost care. Your personal information may be used for, and be used only for conducting our business.
|Matters pertaining to personal information are controlled within the confines
of the law and unless required by government to disclose such information,
personal information shall not be disclosed to third parties without prior