JIGGYS SHOP(jiggys-shop)


Shop Information

・Address:Yotsubashi Gandsquare-Bldg. 9F-C 1-28-3 Shinmachi Nishi-ku Osaka,
      Osaka, Japan 550-0013

・Phone Number: +81-6-6531-1147
・Shop Manager: Tsubasa Baba

・Shop Security Manager: Tsubasa Baba

・Contact Information: info@jiggys-shop.com

Payment Method

■Credit Card

・We accept credit and debit cards.
The following credit and debit cards can be used:
Visa / MasterCard / American Express / JCB / others

・ The total payment amount is as follows.
Product price: total product price + delivery costs[ Fee is free ]

・ If you get error while settlement of credit, and to stop the shipment, we will contact you.
Do not miss the date and time specified , there is it in the case .

・ Due to security concerns, credit card receipt is not sent as a general rule in our store.
Please check your usage details which will be sent from the card company.

※ In addition , I am using a system called SSL in our company .
Card number is sent in an encrypted format . Do not worry .
※ When it is the duration of the special project or campaign . Or if you use such a point ,
There is the case that is different from the amount of money of the automatic delivery of e-mail that is delivered automatically from Rakuten .
On the check, the procedure please email to send from our store later .

【caution】
In our store, We do not accept order name on the credit card and the name of the orderer does not match.

■UnionPay

・ The total payment amount is as follows.
Product price: total product price + delivery costs[ Fee is free ]

・ After your order, we will email you payment URL.
・ If there is no payment within 7 days, will be canceled your order. Payment method, see the here please.
・ As soon as the payment can be confirmed, we will ship the item.
・ The Union Pay Online Payment, cards issued in China only, is available.

Customs Clearances and Duties

Import duties and taxes may be applied upon customs clearance into your country.

Please pay such costs directly to the delivery agents or the customs office upon delivery.

For details, please contact the customs office of your country.

Shipping /Delivery

■About delivery & shipping fees

1)After order, an automatically reply in Japanese will be sent to you. Please note that the shipping fees mentioned in this e-mail are for orders to be delivered to an address within Japan and not applicable for delivery outside of Japan.

2)Soon you will receive an e-mail with the correct shipping fees and total price from our shop. Please check the total amount due.

3)Your ordered items will be shipped out only after your payment is received.

ATTENTION

"Free shipping (送料無料)" is only available for orders delivered to address in Japan.
Please note that postage is required to international shipping.

■Deliverable country

Deliverable country is as follows.
(USA, Brazil, Canada, Mexico, Argentina, Austria, Germany, the United Kingdom, France, Italy, Spain, Russia, Turkey, Belgium, Sweden, Switzerland, Poland, Greece, Denmark, the Netherlands, Portugal, Morocco, China, South Korea, Australia, New Zealand, Taiwan, Hong Kong, Singapore, India)

We do not accept the delivery to countries other than the above.
Please acknowledge it.

■Delivery Time

The delivery time is estimated to be approximately 3-5 business days after shipment.

Please understand there will be delays depending upon customs clearance and other various conditions of transportation.

■Delivery Method

After shipment is made, you will receive a tracking number by e-mail

EMS Tracking - http://link.rakuten.co.jp/1/005/778/?url=int/ems/delivery/index_en.html

DHL Tracking - http://link.rakuten.co.jp/1/013/468/?url=publish/g0/en/eshipping/track.high.html

■Shipping Fees

* All price are listed in Japanese Yen

・EMS

The following chart contains EMS prices based on weight and destination to certain countries


Zone First Zone Second Zone Third Zone
Weight Asia Oceania, North America, Central America and the Middle East Europe South America and Africa
Up to 300g 900 1,200 1,500 1,700
Up to 500g 1,100 1,500 1,800 2,100
Up to 600g 1,240 1,680 2,000 2,440
Up to 700g 1,380 1,860 2,200 2,780
Up to 800g 1,520 2,040 2,400 3,120
Up to 900g 1,660 2,220 2,600 3,460
Up to 1.0kg 1,800 2,400 2,800 3,800
Up to 1.25kg 2,100 2,800 3,250 4,600
Up to 1.5kg 2,400 3,200 3,700 5,400
Up to 1.75kg 2,700 3,600 4,150 6,200
Up to 2.0kg 3,000 4,000 4,600 7,000
Up to 2.5kg 3,500 4,700 5,400 8,500
Up to 3.0kg 4,000 5,400 6,200 10,000
Up to 3.5kg 4,500 6,100 7,000 11,500
Up to 4.0kg 5,000 6,800 7,800 13,000
Up to 4.5kg 5,500 7,500 8,600 14,500
Up to 5.0kg 6,000 8,200 9,400 16,000

* Please check the link provided below for more.
http://www.post.japanpost.jp/cgi-charge/index.php?lang=_en

・DHL

* Please check the link provided below.
http://www.dhl.co.jp/cgi/mitsumori/sending/estimate-e.html

Prohibited and Restricted Goods

■Items by Country

Policies regarding prohibited and restricted goods differ from each country of destination. Please click on the following links for popular destination countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Australia, New Zealand).

http://event.rakuten.co.jp/borderless/infoservice/en/#05

* Please contact EMS or DHL for information on other countries

Cancelation Policy

We will not accept cancellation caused by customers.

We will cancel your order if the credit card authorization failed and the payment had
not been properly made until the due date.

Return and Refund Policy

Any return or refund will not be accepted once order confirmation e-mail is sent out.

Privacy Policy

Regarding our customers’ personal information (address, name, e-mail address, etc.), we are taking the utmost care. Your personal information may be used for, and be used only for conducting our business.

Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.

For your support

Customer-support in English is only held by mails.
If you call us for customer-support in English,
sorry that we can't provide you with enough support.
Therefore, please send mails if you want to contact us in English.

We use an auto-translation tool to communicate in languages other than Japanese.
We apologize for your inconvenience if there's some wrong translation.



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