http://www.rakuten.co.jp/ikeman/

Shop Information
・Address:2-5-2 Minamihonmachi,Chuo-ku Osaka 5400041Jpan

・Phone Number: +81-6-6262-4706

・Shop Manager:Yoshitaka Ikeda

・Shop Security Manager:Yoshitaka Ikeda

・Contact Information:kikaku1@ikeman.co.jp
Payment Method
User outside Japan, please purchase items either with your credit card or through your Paypal account.

♦ Credit Card
We accept Visa, MasterCard, JCB, AMEX and Diners.

♦ Paypal service
If merchant don't provide Paypal service, Please contact merchants directly.
Customs Clearances and Duties
Import duties and taxes may be applied upon customs clearance into your country.

Please pay such costs directly to the delivery agents or the customs office upon delivery.

For details, please contact the customs office of your country.
Shipping /Delivery
■ About delivery & shipping fees

1)After order, an automatically reply in Japanese will be sent to you. Please note that the shipping fees mentioned in this e-mail are for orders to be delivered to an address within Japan and not applicable for delivery outside of Japan.

2)Soon you will receive an e-mail with the correct shipping fees and total price from our shop. Please check the total amount due.

3)Your ordered items will be shipped out only after your payment is received.
■Delivery Time

The delivery time is estimated to be approximately 3 business days after shipment.

Please understand there will be delays depending upon customs clearance and other various conditions of transportation.
■Delivery Method

After shipment is made, you will receive a tracking number by e-mail

EMS Tracking - http://link.rakuten.co.jp/1/005/778/?url=int/ems/delivery/index_en.html

DHL Tracking - http://link.rakuten.co.jp/1/013/468/?url=publish/g0/en/eshipping/track.high.html
■Shipping Fees

* All price are listed in Japanese Yen

・EMS

The following chart contains EMS prices based on weight and destination to certain countries

料 Shipping fee (Japanese Yen)(weight incl. packing)

区分番号 A B C D
weigh Asia Oceania
North America
Central America
Middle East
EU South America
Africa
0.3kg 900 1,200 1,500 1,700
0.5kg 1,100 1,500 1,800 2,100
1kg 1,800 2,400 2,800 3,800
1.5kg 2,400 3,200 3,700 5,400
2kg 3,000 4,000 4,600 7,000
2.5kg 3,500 4,700 5,400 8,500
3kg 4,000 5,400 6,200 10,000
3.5kg 4,500 6,100 7,000 11,500
4kg 5,000 6,800 7,800 13,000
4.5kg 5,500 7,500 8,600 14,500
5kg 6,000 8,200 9,400 16,000
5.5kg 6,500 8,900 10,200 17,500
6kg 7,000 9,600 11,000 19,000
7kg 7,800 10,700 12,300 21,100
8kg 8,600 11,800 13,600 23,200
9kg 9,400 12,900 14,900 25,300
10kg 10,200 14,000 16,200 27,400

*こちらの料金は目安です。商品の重量にダンボールなどの梱包材の重量を加えた総重量が荷物の重量となります。
*料金には当店の梱包料金及び事務手数料を含みます。
*当店からの出荷はDHLもしくはEMSのご利用となります。どちらを使うかはお選びいただけません。
*Shippinng fee is including packing fee and our commission.
*We will send goods by DHL or EMS.
*Shop will choose which shipping company to use.

●配送日数について
航空便の場合、配送期間はショップが出荷してからおよそ3~5営業日と見込まれますが、地域により異なります。
また、休日は通関がお休みの地域も多く、曜日によりお届け日数に差がございます。
また、その他通関事情により多少の遅れが生じる場合がございますので、あらかじめご了承ください。
配送料の算出など、国内向けの配送作業よりも出荷準備にお時間がかかることがございますので、あらかじめご了承ください。
「あす楽」や「お届け日時指定」のサービスは、国内配送のみが対象となっています。海外配送では日時指定はできません。

●通関手続き、および関税について
購入した商品に対し、お受け取り国での通関時に関税やその他の輸入税、および
通関手数料が課せられる場合がございます。その際は、お受取人様のご負担と
なりますので、お届け時に直接配送業者へお支払いください。
なお、税金や通関手数料に関するポリシーは各国によって異なりますので、
詳しくは、お受け取り国の税関にお問い合わせください。


* Please check the link provided below for more.
http://www.post.japanpost.jp/cgi-charge/index.php?lang=_en
・DHL

* Please check the link provided below.
http://www.dhl.co.jp/cgi/mitsumori/sending/estimate-e.html
Prohibited and Restricted Goods
■Items by Country

Policies regarding prohibited and restricted goods differ from each country of destination. Please click on the following links for popular destination countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Australia, New Zealand).

http://event.rakuten.co.jp/borderless/infoservice/en/#05

* Please contact EMS or DHL for information on other countries
Cancelation Policy

We will not accept cancellation caused by customers.

We will cancel your order if the payment had
not been properly made until the due date.
Return and Refund Policy

Any return or refund will not be accepted once order confirmation e-mail is sent out.
Consumption Tax

We will not charge customers with Japan’s consumption tax.
However, consumption tax is included in the automatic reply e-mail
(the e-mail sent immediately after your order completion),
therefore, we will be sending you a “Thank You” e-mail mentioning the
total order amount with the consumption tax excluded.
Privacy Policy

Regarding our customers’ personal information (address, name, e-mail address, etc.), we are taking the utmost care. Your personal information may be used for, and be used only for conducting our business.
Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.