Ordering flow

Ordering flow for overseas buyers

⇒ Credit card user:

  1. You place an order and choose credit card as payment
  2. You will receive an automatic confirmation email from Rakuten system almost immediately
    PS. The total cost in the email does not include shipping fees.
  3. We calculate your shipping cost according to the weight and countries of your shipment.
    Then, we will inform you total cost by email.
  4. We process your credit card.
    PS. If there is error with your card, we will inform you
  5. We ship your products by EMS and notify you by email containing EMS tracking number for your package.

⇒ Paypal user:

  1. You place an order and choose Paypal as payment
  2. You will receive an automatic confirmation email from Rakuten system almost immediately
    PS. The total cost in the email does not include shipping fees.
  3. We calculate your shipping cost according to the weight and countries of your shipment.
    Then, we will email you total cost and our Paypal account by email.
  4. Please go to Paypal site to finish the payment to our Paypal account.
  5. After the payment is confirmed, your order will be shipped by EMS. We will then notify you by email containing EMS tracking number for your package.

It takes about 3 business days from your placement of order to our shipment. Then it usually takes another 3 days by EMS to your place although it varies depending on where you live.

If you are in a hurry, please email us or tell us in the memo field during check out process.

EMS Shipping

Shipping rates divided by countries and weight

EMS Tracking

PS. Please note that customers are responsible for any custom charges, taxes, and import restrictions, which are assessed by your country. For more details, please refer to the link below.

Payment

  1. Credit card
    We accept all major credit cards, including VISA,JCB,MASTER,AMEX,and Diners
  2. Paypal
    You can pay via Paypal with or without Paypal accont. They accept major credit cards and is one of the easiest and safest way to make payment online.

Return/exchange Policy

Please note that we do not accept return or exchange of our products unless itfs our errors.

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