海外配送対応



Reference:E-mail
Welcome to Hogushiya-honpo!!




PLEASE READ
*PLEASE READ*
Please read these terms and conditions/shopping guide thoroughly before making a purchase.
We cannot be responsible for any troubles occurred with the failure to confirm the following information in full.

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Terms and Conditions/Shopping Guide


Store Information

  Address   Komagome K Building 5F 1-10-6 Nakazato Kita-ku Tokyo, Japan
  Phone Number   +81-3-5815-5677
  Store Manager   Rikako Nagashima
  Contact Information   ichi-rakuten@hogushiya.ne.jp

Payment Method

  • We accept payment by UnionPay, Credit Card.
    Please note that if the payment through UnionPay could not be confirmed within 10days from the date
    which the email notification with the link to UnionPay invoice is sent, the order will be cancelled.

Customs Clearances and Duties

  • IMPORTANT:Please be advised that we CANNOT undervalue the declared amount or list a specific value on the invoice upon customer's request.
    The customs form and/or the invoice will be filled out accurately to reflect the actual value of your purchase,
    marked as "Merchandise" and it is strictly enforced by law.
    We CANNOT mark the items as "Gift" or other categories than merchandise.
  • Import duties and taxes may be applied upon customs clearance in your country, and customers are responsible for such costs.
  • For details, please contact the customs office of your country.

Policy against fraudulent transaction

  • Complying with the strict policy against the fraudulent use of credit card transaction,
    We can send the goods of your order, after "ORDER AUTHORISED" from you.
    Your understanding and cooperation are appreciated.

Return/Cancellation Policy

  • ALL SALES ARE FINAL.
    We cannot accept any cancellations or returns of purchased items.
  • Most of our merchandise are used items, unless otherwise stated.
    Please check the details, sizes, materials of the item before making a purchase.
    All deals between us and customers are made by the agreement on terms and conditions, including the above and the all information on this webpage.
  • We are unable to accept returns that are due to the following reasons.
    1. Wrong Impression/Slight differences in size measurements and conditions.
      The description is subjective and the impression may vary from person to person.
      Size is not uniform 100%.
      Since there is also the characteristic of a material, please give me an understanding.
      Slight scratches, difference in measurements and the signs of use are unavoidable.
  • Color appearance
    The color of the actual products may look slightly different from the images.
  • All of our merchandise is authentic.
    Please feel free to contact us in advance for any questions about our merchandise before making a purchase.

Shopping Procedure

Order to shipping
  • 1. An order is placed
    Place an order from the product page by adding the item to your cart.
  • 2. We process your order
    Your order is processed within the 1 to 2 business day, and then the international shipping fee including packaging materials are calculated.
    Please note that this procedure may take us up to about 1 to 3 days and more, if when there are no goods, we need to order to maker.
  • 3. Make a payment
    The payment through UnionPay is due within 10 days from the date we send out the e-mail about UnionPay from our system.
    UnionPay account is not necessary for this payment, or you can use your credit card by entering your credit card information.
    (when you order, you choose the payment of UnionPay or credit card)
    All handling fees that is the payment of paypal are paid by us.
  • 4. Shipping
    Once your payment through UnionPay is confirmed or the credit card transaction is successfully authorized
    and the reply "ok" ,we will ship out your order via EMS right away.
    Once your order is shipped out, we will inform you with EMS tracking number.

Shipping

  • About shipping fees
  • After an order is placed, an automatic reply in Japanese will be sent to you from Rakuten system.
    Please note that the shipping fees mentioned in this e-mail are for orders to be delivered to an address within Japan and not applicable for delivery outside of Japan.
    ※When ordered from an English page, the automatic reply will be sent in English, with the shipping fees applicable for delivery to an address within Japan.
    Please wait for us to contact you directly with international shipping fees to the country of destination.
  • After the stock of your ordered item is confirmed, we will first calculate the shipping cost for your order including the packaging materials.
    Once the shipping fee is confirmed, we will either process your credit card with the calculated shipping fee added to your amount,
    or send you a link to UnionPay where you can make a payment for the total amount.
  • Your ordered items will be shipped out only after your payment is confirmed.
  • Delivery Time
    • The delivery time is estimated to be approximately 4 business days after shipment.
      Please note that there may be delays of delivery depending on customs clearance and other various conditions of transportation,
      and the arrival date and time cannot be designated.
  • Delivery Method
  • About combined shipping
    • We cannot combine shipping on separate orders.
      Please be advised that the shipping fee is charged for each order.
      Exception: We can still combine shipping for separate orders that are placed
      between 12:00PM to 9:00AMn the next day (Japan time).
  • Shipping Fees
    • * We charge 600yen other than the following shipping fees as handling charge.
    • * All prices are listed in Japanese Yen
    • * EMS
      The following chart contains EMS prices based on weight and destination to certain countries.
      Area First Area Second Area Third Area
      Weight Asia Oceania, North America, Central America and the Middle East Europe South America and Africa
      Up to 300g 900 1,200 1,500 1,700
      Up to 500g 1,100 1,500 1,800 2,100
      Up to 600g 1,240 1,680 2,000 2,440
      Up to 700g 1,380 1,860 2,200 2,780
      Up to 800g 1,520 2,040 2,400 3,120
      Up to 900g 1,660 2,220 2,600 3,460
      Up to 1.0kg 1,800 2,400 2,800 3,800
      Up to 1.25kg 2,100 2,800 3,250 4,600
      Up to 1.5kg 2,400 3,200 3,700 5,400
      Up to 1.75kg 2,700 3,600 4,150 6,200
      Up to 2.0kg 3,000 4,000 4,600 7,000
      Up to 2.5kg 3,500 4,700 5,400 8,500
      Up to 3.0kg 4,000 5,400 6,200 10,000
      Up to 3.5kg 4,500 6,100 7,000 11,500
      Up to 4.0kg 5,000 6,800 7,800 13,000
      Up to 4.5kg 5,500 7,500 8,600 14,500
      Up to 5.0kg 6,000 8,200 9,400 16,000

Prohibited and Restricted Goods

  • Items by Country
    • Policies regarding prohibited and restricted goods differ in each country of destination.
      Please click on the following links for popular destination countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Australia, New Zealand).
    • http://event.rakuten.co.jp/borderless/infoservice/en/#05
    • * Please contact your local postal service handling EMS for information on other countries.

Sales Tax

  • When shipping out of Japan, I deduct and calculate a sale tax from a shipping cost. (Duty Free) .

Privacy Policy

  • Regarding our customers’ personal information (address, name, e-mail address, etc.), we are taking the utmost care. Your personal information may be used for, and be used only for conducting our business.
  • Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.

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