Terms and Conditions/Shopping Guide

Store Information

Address	6F ATKSendagi Bldg 3-43-3 Sendagi Bunkyou-ku Tokyo 113-0022
Phone Number	+81-3-5834-8108
Store Manager	Rikako Nagashima
Contact Information	rakuten@hogushiya.ne.jp

Payment Method

• We accept payment by PayPal, Credit Card.
  Please note that if the payment through PayPal could not be confirmed within 10days from the date
  which the email notification with the link to PayPal invoice is sent, the order will be cancelled.

Customs Clearances and Duties

• IMPORTANT:Please be advised that we CANNOT undervalue the declared amount or list a specific value on the invoice upon customer's request.
  The customs form and/or the invoice will be filled out accurately to reflect the actual value of your purchase,
  marked as "Merchandise" and it is strictly enforced by law.
  We CANNOT mark the items as "Gift" or other categories than merchandise.
• Import duties and taxes may be applied upon customs clearance in your country, and customers are responsible for such costs.
• For details, please contact the customs office of your country.

Policy against fraudulent transaction

• Complying with the strict policy against the fraudulent use of credit card transaction,
  We can send the goods of your order, after "ORDER AUTHORISED" from you.
  Your understanding and cooperation are appreciated.

Return/Cancellation Policy

• ALL SALES ARE FINAL.
  We cannot accept any cancellations or returns of purchased items.
• Most of our merchandise are used items, unless otherwise stated.
  Please check the details, sizes, materials of the item before making a purchase.
  All deals between us and customers are made by the agreement on terms and conditions, including the above and the all information on this webpage.
• We are unable to accept returns that are due to the following reasons.
  1. Wrong Impression/Slight differences in size measurements and conditions.
     The description is subjective and the impression may vary from person to person.
     Size is not uniform 100%.
     Since there is also the characteristic of a material, please give me an understanding.
     Slight scratches, difference in measurements and the signs of use are unavoidable.
• Color appearance
  The color of the actual products may look slightly different from the images.
• All of our merchandise is authentic.
  Please feel free to contact us in advance for any questions about our merchandise before making a purchase.

Shopping Procedure

• 1. An order is placed
  Place an order from the product page by adding the item to your cart.
  
• 2. We process your order
  Your order is processed within the 1 to 2 business day, and then the international shipping fee including packaging materials are calculated.
  Please note that this procedure may take us up to about 1 to 3 days and more, if when there are no goods, we need to order to maker.
  
• 3. Make a payment
  The payment through PayPal is due within 10 days from the date we send out the e-mail about PayPal from our system.
  PayPal account is not necessary for this payment, or you can use your credit card by entering your credit card information.
  (when you order, you choose the payment of PayPal or credit card)
  All handling fees that is the payment of paypal are paid by us.
  
• 4. Shipping
  Once your payment through PayPal is confirmed or the credit card transaction is successfully authorized
  and the reply "ok" ,we will ship out your order via EMS right away.
  Once your order is shipped out, we will inform you with EMS tracking number.