PLEASE READ
Please read these terms and conditions/shopping guide thoroughly before making a purchase.
We cannot be responsible for any troubles occurred with the failure to confirm the following information in full.
We cannot ship to the transfer company like "TENSO.com'



Terms and Conditions/Shopping Guide

Store Information
Address 4F 2-14-11, Mishuku, Setagaya-Ku, Tokyo, Japan, 154-0005
Phone Number +81-3-5787-3484
English Speaker Kousuke Sunada
Contact Information sunriver@cenelec.co.jp
We cannot ship to the transfer company like "TENSO.com'

Payment Method
  • We accept payment by PayPal, Credit Card or Bank Transfer.
    Please note that if the payment through PayPal could not be confirmed within 7days from the date
    which the email notification with the link to PayPal invoice is sent, the order will be cancelled automatically.

    Due to the increasing number of fraudulent transactions with unauthorized use of credit card,
    we may request to change the payment method to Paypal or bank transfer, especially for high-priced items and first-time users.



Customs Clearances and Duties
  • IMPORTANT:Please be advised that we CANNOT undervalue the declared amount or list a specific value on the invoice upon customer's request.
    The customs form and/or the invoice will be filled out accurately to reflect the actual value of your purchase,
    marked as "Merchandise" and it is strictly enforced by law.
    We CANNOT mark the items as "Gift" or other categories than merchandise.
  • Import duties and taxes may be applied upon customs clearance in your country, and customers are responsible for such costs.
  • For details, please contact the customs office of your country.



Policy against fraudulent transaction
  • Complying with the strict policy against the fraudulent use of PayPal and credit card transaction,
    orders over 50,000Yen may be held for 3days before shipment in order to confirm the secure authorization
    on payment once the payment is made. Your understanding and cooperation are appreciated.



Return/Cancellation Policy
  • We cannot accept any cancellations or returns of purchased items.(including oder made spec)
  • We are unable to accept returns that are due to the following reasons.
    1. Wrong Impression/Slight differences in size measurements and conditions.
      The description is subjective and the impression may vary from person to person.
      Sizes are measured piece by piece by hand, and so are the damages and conditions.
      Slight scratches, difference in measurements and the signs of use are unavoidable.
    2. Color appearance
      The color of the actual products may look slightly different from the images.
  • Please feel free to contact us in advance for any questions about our merchandise before making a purchase.



Shopping Procedure
1. Place an order
Place an order from the product page by adding the item to your cart.
2. We process your order
Your order is processed on the next day, and then the international shipping fee including packaging materials are calculated.
We take this step for each order since our merchandise is unique secondhand goods.
Please note that this procedure may take us up to about 3 to 5 days since we carefully check the ordered items
(we inform you with any undescribed flaws at this point), pack them and weigh the whole package.
3. Make a payment
Once the shipping fee is confirmed, we either process your credit card or
provide you with a link to PayPal invoice where you can make a payment for the total billed amount.
The payment through PayPal is due within a week from the date we send out the invoice from our system.
PayPal account is not necessary for this payment and you can use your credit card by entering your credit card information.
All handling fees charged upon PayPal transaction are on us.
4. Shipping
Once your payment through PayPal is confirmed or the credit card transaction is successfully authorized,
we will ship out your order via EMS right away.
Once your order is shipped out, we will inform you with EMS tracking number.

We cannot ship to the transfer company like "TENSO.com'



Shipping /Delivery
  • About delivery & shipping fees
  • After an order is placed, an automatic reply in Japanese will be sent to you from Rakuten system.
    Please note that the shipping fees mentioned in this e-mail are for orders to be delivered to an address within Japan and not applicable for delivery outside of Japan.
    ¦When ordered from an English page, the automatic reply will be sent in English, with the shipping fees applicable for delivery to an address within Japan.
    Please wait for us to contact you directly with international shipping fees to the country of destination.
  • After the stock of your ordered item is confirmed, we will first calculate the shipping cost for your order including the packaging materials.
    Once the shipping fee is confirmed, we will either process your credit card with the calculated shipping fee added to your billed amount, or send you a link to PayPal invoice where you can make a payment for the total billed amount.
  • Your ordered items will be shipped out only after your payment is confirmed.
  • Delivery Time
    • The delivery time is estimated to be approximately 4 business days after shipment.
      Please note that there may be delays of delivery depending on customs clearance and other various conditions of transportation,
      and the arrival date and time cannot be designated.
  • Delivery Method
  • About combined shipping
    • We cannot combine shipping on separate orders.
      Please be advised that the shipping fee is charged for each order.
      Exception: We can still combine shipping for separate orders that are placed
      between 12:00PM to 11:59AM on the next day (Japan time).
  • Shipping Fees
    • * All prices are listed in Japanese Yen
    • * EMS
      The following chart contains EMS prices based on weight and destination to certain countries.
      Zone First Zone Second Zone Third Zone
      Weight Asia Oceania, North America, Central America and the Middle East Europe South America and Africa
      Up to 300g 900 1,200 1,500 1,700
      Up to 500g 1,100 1,500 1,800 2,100
      Up to 600g 1,240 1,680 2,000 2,440
      Up to 700g 1,380 1,860 2,200 2,780
      Up to 800g 1,520 2,040 2,400 3,120
      Up to 900g 1,660 2,220 2,600 3,460
      Up to 1.0kg 1,800 2,400 2,800 3,800
      Up to 1.25kg 2,100 2,800 3,250 4,600
      Up to 1.5kg 2,400 3,200 3,700 5,400
      Up to 1.75kg 2,700 3,600 4,150 6,200
      Up to 2.0kg 3,000 4,000 4,600 7,000
      Up to 2.5kg 3,500 4,700 5,400 8,500
      Up to 3.0kg 4,000 5,400 6,200 10,000
      Up to 3.5kg 4,500 6,100 7,000 11,500
      Up to 4.0kg 5,000 6,800 7,800 13,000
      Up to 4.5kg 5,500 7,500 8,600 14,500
      Up to 5.0kg 6,000 8,200 9,400 16,000
    • * Please refer to the link below for details.
      http://www.post.japanpost.jp/cgi-charge/index.php?lang=_en



Prohibited and Restricted Goods
  • Items by Country
    • Policies regarding prohibited and restricted goods differ in each country of destination.
      Please click on the following links for popular destination countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Australia, New Zealand).
    • http://event.rakuten.co.jp/borderless/infoservice/en/#05
    • * Please contact your local postal service handling EMS for information on other countries.



Sales Tax
  • We are unable to waive sales tax since the transaction is completed within Japan and our merchandises are not duty free.



Privacy Policy
  • Regarding our customersf personal information (address, name, e-mail address, etc.), we are taking the utmost care. Your personal information may be used for, and be used only for conducting our business.
  • Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.