Shopping Procedure

This page guides you how to shop at our store on Rakuten Global.
Please read carefully of these terms and conditions before making a purchase.
We cannot be responsible for any troubles occurred with the failure to confirm the following information in full.

  • 1. Place an order
    Place an order from the product page by adding the item to your cart.

  • 2. Order Processed
    After an order is placed, an automatic reply will be sent to you from Rakuten system.
    Your order is processed on the next day, and then the international shipping fee including packaging materials are calculated.

  • 3.Calculate Postage
    Please wait for us to contact you directly with international shipping fees to the country of destination.
    Once the shipping fee is confirmed, we provide you with a link to PayPal invoice where you can make a payment for the total billed amount.

  • 4. Payment
    The payment through PayPal is due within a 3 days from the date we send out the invoice from our system. All handling fees charged upon PayPal transaction are on us.

  • 5. Shipment
    Once your payment through PayPal is confirmed we will ship out your ordered item via Japan Post EMS right away.
    Once your order is shipped out, we will inform you with the EMS tracking number.
    The insurance for the parcel is on us if by any chance the ordered item gets lost, broken or stolen.
  • 6. Delivery
    The delivery time is estimated to be approximately 5 to 7 business days after shipment.

Payment Method

  • We accept payments by PayPal.
  • After receiving the Payment Notification e-mail, please proceed to payment via PayPal with in 3 days.
  • Please note that if payment through PayPal is not confirmed by the date indicated in the e-mail,
    your order will be automatically cancelled.

Shipping /Delivery

  • We will usually ship within 1 to 3 business days of receiving cleared payment.
  • Delivery Time
    • The delivery time is estimated to be approximately 5 to 7 business days after shipment.
      Please note that there may be delays in delivery depending on customs clearance and other various conditions of transportation.
    • The arrival date and time cannot be designated.
  • Shipping Fees
    • * All prices are listed in Japanese Yen.
      • The following chart contains EMS prices based on weight and destination to certain countries.
      Zone First Zone Second Zone Third Zone
      Weight Asia Oceania, North America, Central America and the Middle East Europe South America and Africa
      Up to 300g 900 1,200 1,500 1,700
      Up to 500g 1,100 1,500 1,800 2,100
      Up to 600g 1,240 1,680 2,000 2,440
      Up to 700g 1,380 1,860 2,200 2,780
      Up to 800g 1,520 2,040 2,400 3,120
      Up to 900g 1,660 2,220 2,600 3,460
      Up to 1.0kg 1,800 2,400 2,800 3,800
      Up to 1.25kg 2,100 2,800 3,250 4,600
      Up to 1.5kg 2,400 3,200 3,700 5,400
      Up to 1.75kg 2,700 3,600 4,150 6,200
      Up to 2.0kg 3,000 4,000 4,600 7,000
      Up to 2.5kg 3,500 4,700 5,400 8,500
      Up to 3.0kg 4,000 5,400 6,200 10,000
      Up to 3.5kg 4,500 6,100 7,000 11,500
      Up to 4.0kg 5,000 6,800 7,800 13,000
      Up to 4.5kg 5,500 7,500 8,600 14,500
      Up to 5.0kg 6,000 8,200 9,400 16,000
      Up to 5.5kg 6,500 8,900 10,200 17,500
      Up to 6kg 7,000 9,600 11,000 19,000
      Up to 7kg 7,800 10,700 12,300 21,100
      Up to 8kg 8,600 11,800 13,600 23,200
      Up to 9kg 9,400 12,900 14,900 25,300
      Up to 10kg 10,200 14,000 16,200 27,400
      Up to 11kg 11,000 15,100 17,500 29,500
      Up to 12kg 11,800 16,200 18,800 31,600
      Up to 13kg 12,600 17,300 20,100 33,700
      Up to 14kg 13,400 18,400 21,400 35,800
      Up to 15kg 14,200 19,500 22,700 37,900
      Up to 16kg 15,000 20,600 24,000 40,000
      Up to 17kg 15,800 21,700 25,300 42,100
      Up to 18kg 16,600 22,800 26,600 44,200
      Up to 19kg 17,400 23,900 27,900 46,300
      Up to 20kg 18,200 25,000 29,200 48,400
      Up to 30kg 26,200 36,000 42,200 69,400
    • * Please refer to the link below for more details.
      http://www.post.japanpost.jp/cgi-charge/index.php?lang=_en

    Customs Clearances and Duties

    • We do not undervalue the declared amount or list a specific value on the invoice upon customer's request.
    • The customs form and/or the invoice will be filled out accurately to reflect the actual value of your purchase,
      marked as "Merchandise" and it is strictly enforced by law.
      We CANNOT mark the items as "Gift" or other categories than merchandise.
    • Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the customers responsibility.
    • For more details, please check with your country's customs office to determine what these additional costs will be prior to purchasing.

    Return/Cancellation Policy

      ALL SALES ARE FINAL.
    • We cannot accept any cancellations, refunds or returns of purchased items.
    • Most of our merchandise are secondhand, unless otherwise stated.
      Please check the details, sizes, materials, damages, conditions and other factors of the item before making a purchase.
    • Due to the nature of handling mostly secondhand goods, very few of our merchandises are absolutely flawless.
      There may be tiny scratches on the surface of the items which could not be counted and described as damages, especially on the leather goods.
    • All deals between us and customers are made by the agreement on terms and conditions, including the above and the all information on this webpage.
    • We cannot accept returns that are due to the following reasons.
      1. Wrong Impression/Slight differences in size measurements and conditions.
        The description is subjective and the impression may vary from person to person.
        Sizes are measured piece by piece by hand, and so are the damages and conditions.
        Slight scratches, difference in measurements and the signs of use are unavoidable.
      2. Color appearance
        The color of the actual products may look slightly different from the images.
      3. Absence and/or difference in attachments and accessories.
        We list the attachments and accessories of the merchandise just as they arrived to us.
        The attachments and accessories of our merchandise may differ from the ones from the official store or an authorized dealer.
      4. Repairs, Mending, Reforms, Remakes and Differences in parts and sizes.
        The items may include different parts from the original conditions.
        The items may be repaired, mended, reformed or remade from the original conditions.
      5. Odor and scent.
        Due to the nature of second hand items, the items may not be completely odorless.
      6. Absence and/or difference in tags.
        Many of our merchandises are imported goods.
        Although all of our merchandise is genuine, the tags may differ from items to items depending on the stores and countries from where the items were purchased.
    • Please feel free to contact us in advance for any questions about our merchandise before making a purchase.

    Prohibited and Restricted Goods

    • Items by Country
      • Policies regarding prohibited and restricted goods differ in each country of destination.
        Please click on the following links for popular destination countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Australia, New Zealand).
      • http://event.rakuten.co.jp/borderless/infoservice/en/#05
      • * Please contact your local postal service handling EMS for information on other countries.
    • Though we make our best effort to limit the listing of restricted goods such as items that are made by exotic leathers (such as Crocodile, Ostrich, Lizard, Python etc.) the Rakuten system still allows you to include them in your order. We may have to cancel those items from your order if found. Your understanding is appreciated.

    Privacy Policy

    • 1.Personal identification information

      • We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously.We will collect personal identification information from Users only if they voluntarily submit such information to us.. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

    • 2.Non-personal identification information

      • We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

    • 3.How we protect your information

      • We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.Sensitive and private data exchange between the Site and its Users will be protected.

    • 4.Sharing your personal information

      • We do not sell, trade, or rent Users personal identification information to others.We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

    • 5.Third party websites

      • Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

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