1. free stitch Concept
A simple but high quality design.In the beginning, Tokyo-based graphic designers started to create dog items for their own dogs,
and owners who were looking for more fashionable and classy products.
Our products are designed in Tokyo and manufactured in Japan,
making our customers value our products.
Currently, our brand is distributed in specialized dog boutiques in Japan,
the United Kingdom and Korea.
We also deal with selected third party goods within a speciality store and online shop in Japan,
besides the praivate label free stitch.
It means our brand concept is focused on
the suggestion of a lifestyle with dogs and their owners.
Depending on your needs, we will aim to carefully create and co-ordinate
a quality lifestyle for you and your dog from our wide range of products.
Quality of life with you! This is our coorporate messege.
Thank you for your continued support.
2. Order and receipt of goods
Major countries are covered for delivery by EMS.
Please ask us about delivery charges if the destination country is not mentioned in our shipping rates guide.
STEP 01 Order at free stitch online store
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※ Membership registration is not required.
※ Please check the prohibited restricted items for each country.
3. Cost and Payment
Cost
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4. Shipping
free stitch International Shipping Services are currently available only for
registered articles on our service page.
Third party goods are not supported under free stitch International Shipping Services.
International Shipping Services
free stitch International Shipping Services are set up for overseas customers who
wish to enjoy shopping on free stitch site. Your order will be
delivered by door-to-door service.
International orders are generally shipped within three days via insured
EMS(Express Mail Service) upon receipt of payment.
Shipping cost is calculated based on the 'EMS charge tables'
Shipping charges include post and packaging, domestic insurance,
shipping and invoicing charges.
No minimum order amount. A \1,000 handling fee will apply to orders under \20,000.
The number of delivery days depends on your EMS zone.
(You can check rates, insurance charges and schedules here)
You can check the status via Track & Trace.
In case of damage or loss, the actural damage cost will be compensated by EMS insurance.
Please understand that EMS may not be able to ship to certain areas
even though they can be selected from the dropdown home page list at payment screen.
For more details about prohibited areas of delivery,
please check your country's state of affairs at Japan Post HP.
If the items are too large to send by EMS, we can send by FedEX,
DHL or UPS(We select the most reasonable company).
EMS is not available for surface mail.
When you see the order confirmation screen and
automatic order acknowledgement email,
shipping and handling will be listed in the amount of domestic shipping.
We will email you an exact amount after we check the shipping fee.
When payment is confirmed, we will dispatch it.
We do not accept order cancellations after we have completed the order transaction.
However, we may accept order cancellations
if the item(s) are not in stock or take time to restock.
Prohibited and Restricted Goods
Here is the list of prohibited and restricted goods for major countries, Please ask customs at your destination country.
-USA | -Canada | -UK | -France | -Germany |
-Taiwan | -Hong Kong | -Korea | -China | -Singapore |
-Thailand | -Australia | -New Zealand |
We are not responsible for any items that may be confiscated.
5. Return policy
We accept returns for damaged or defective marchandise, and for items sent in error ONLY.Returned items must be in the same condition as they were sent with their original packaging.
If the item you have received is damaged, please contact us by e-mail with
photo attached within 5 days so that we may appropriatery deal with the issue.
free stitch will judge the appropriate action to be taken for each situation or type of damage.
Please do not return any products without first contacting us at support@freestitch.jp.
We may not be able to refund unauthorized returned items.
freestitch.jp | freestitch.jp/duca | freestitch.jp/match |