FineStyle TOP >Company Profile
■Company Profile

Fine Trading Co., Ltd.

Fine Style User Support
・Tel：+81 0297-45-1070
・E-mail: user-support@g-f.co.jp

Please contact us during the opening time bellow if you have any enquiry. User support is closed on Saturday, Sunday, and national holidays in Japan.
10:00 a.m.- 17:00 p.m. Monday- Friday (Japan Standard Time)
*Customer service is available only in English and Japanese
■Opening Hours

You can place orders 24/7, however, please note that our delivery operation will be closed on Sunday and national holidays in Japan.

Delivery Operation Hours (Japan Standard Time)
Mon.-Fri. 10:00 a.m.- 18:00 p.m.
Sat.      10;00 a.m.- 18:00 p.m.
■Payment

We accept payments by designated credit cards including Visa, Master, JCB, Diners, and American Express.
COD (cash on delivery) will not support international delivery.
Lump sum payment will be made in all the companies.

Company Method of Payment
VISA Revolving, Installment(3,5,6,10,12,15,18,20,24) 
MASTER Revolving, Installment(3,5,6,10,12,15,18,20,24) 
JCB Revolving, Installment(3,5,6,10,12,15,18,20,24) 
AMEX Installment(3,5,6,10,12,15,18,20,24) 
Diners Revolving 
*SSL is used in credit card payment of Rakuten Ichiba.
The credit card number will be encrypted and sent.

*Because of our system, receipts will not be issued from Fine Style.
Please confirm the statement from the credit card company.

*If your payment information is unverified, we may ask for further documentation. (Ex. Telephone confirmation).

*We will not accept any credit card from third person.
■Consumption Tax

Consumption tax will not be applied in international delivery items.
However, 5% of the product price will be charged as an International Shipment Commission Fee.

■Shipping Fees & Delivery

Please choose “International shipping” from shipping options.
Products will be sent by Japan Post’s EMS.
Shipping fees may vary according to the delivery address and weight. For further information on shipping fees, click here.
Shipping fee will be advised from stores for your order confirmation.

■Delivery Procedure

1) After you have placed an order, an automatically generated e-mail will be sent to you. Please be noted that the shipping fees in this e-mail is NOT correctly stated because of an operational reason. （The fixed, correct shipping fee will be stated in the subsequent e-mail we will send you)

2) Soon you will receive an e-mail with the correct shipping fees and total price from our shop. Please check the total amount due.

3) Your ordered items will be dispatched AFTER your payment has been confirmed.
The delivery time is estimated to be approximately 3 business days after the dispatch.
Please note that this is just for an indication, and there may be delays due to custom clearance and other factors such as transportation.

■Returns and Refunds

*Fine Style will only exchange or refund an item if the following applies: manufacture defect or damage.

* We don't cover the cost of any damages caused during the delivery process. Please place an order after accepting this term.

*If something is not right with your order, please contact us at support center before returning a purchase and we will inform the address to take the products back.

*For the initial defects, we will pay for the fee for returning.
(Only when we received a contact within one week after arrival)