| Shop Information |
・Address: Kitamachi580-5 Kamigyoku Kyouto-shi Kyouto-fu Japan
・Phone Number: +81-75-461-6408
・Shop Manager: Masayuki Hirano
・Shop Security Manager: Masayuki Hirano
・Contact Information: f-club@hiranoya.co.jp
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| Payment Method |
■Credit Card
We accept Visa, MasterCard, JCB, AMEX and Diners.
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■PayPal
We also accept payment by PayPal. Please note that if payment through
PayPal cannot be confirmed within 7 days from the order confirmation e-mail date,
order will be cancelled automatically.
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| Customs Clearances and Duties |
Import duties and taxes may be applied upon customs clearance into your country.
Please pay such costs directly to the delivery agents or the customs office upon delivery.
For details, please contact the customs office of your country.
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| Shipping /Delivery |
■ About delivery & shipping fees
1)After order, an automatically reply in Japanese will be sent to you.
Please note that the shipping fees mentioned in this e-mail are for orders
to be delivered to an address within Japan and not applicable for delivery
outside of Japan.
2)Soon you will receive an e-mail with the correct shipping fees and total
price from our shop. Please check the total amount due.
3)Your ordered items will be shipped out only after your payment is received.
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■Delivery Time
The delivery time is estimated to be approximately 3 business days after shipment.
Please understand there will be delays depending upon customs clearance
and other various conditions of transportation.
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■Delivery Method
After shipment is made, you will receive a tracking number by e-mail
EMS Tracking - http://link.rakuten.co.jp/1/005/778/?url=int/ems/delivery/index_en.html
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■Shipping Fees
* All price are listed in Japanese Yen
・EMS
The following chart contains EMS prices based on weight and destination to certain countries
| Zone |
First Zone |
Second Zone |
Third Zone |
| Weight |
Asia |
Oceania, North America, Central America and the Middle East |
Europe |
South America and Africa |
| Up to 500g |
1,400 |
2,000 |
2,200 |
2,400 |
| Up to 600g |
1,540 |
2,180 |
2,400 |
2,740 |
| Up to 700g |
1,680 |
2,360 |
2,600 |
3,080 |
| Up to 800g |
1,820 |
2,540 |
2,800 |
3,420 |
| Up to 900g |
1,960 |
2,720 |
3,000 |
3,760 |
| Up to 1.0kg |
2,100 |
2,900 |
3,200 |
4,100 |
| Up to 1.25kg |
2,400 |
3,300 |
3,650 |
4,900 |
| Up to 1.5kg |
2,700 |
3,700 |
4,100 |
5,700 |
| Up to 1.75kg |
3,000 |
4,100 |
4,550 |
6,500 |
| Up to 2.0kg |
3,300 |
4,500 |
5,000 |
7,300 |
| Up to 2.5kg |
3,800 |
5,200 |
5,800 |
8,800 |
| Up to 3.0kg |
4,300 |
5,900 |
6,600 |
10,300 |
| Up to 3.5kg |
4,800 |
6,600 |
7,400 |
11,800 |
| Up to 4.0kg |
5,300 |
7,300 |
8,200 |
13,300 |
| Up to 4.5kg |
5,800 |
8,000 |
9,000 |
14,800 |
| Up to 5.0kg |
6,300 |
8,700 |
9,800 |
16,300 |
* Please check the link provided below for more.
http://www.post.japanpost.jp/cgi-charge/index.php?lang=_en
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| Prohibited and Restricted Goods |
■Items by Country
Policies regarding prohibited and restricted goods differ from each country
of destination. Please click on the following links for popular destination
countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore,
Thailand, Australia, New Zealand).
http://event.rakuten.co.jp/borderless/infoservice/en/#05
* Please contact EMS or DHL for information on other countries
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| Cancelation Policy |
We will not accept cancellation caused by customers.
We will cancel your order if the payment had
not been properly made until the due date.
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| Return and Refund Policy |
Any return or refund will not be accepted once order confirmation e-mail
is sent out.
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| Consumption Tax |
Please note that the consumption tax amount shown is charged
as a handling fee for international shipping.
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| Privacy Policy |
Regarding our customers’ personal information (address, name, e-mail address,
etc.), we are taking the utmost care. Your personal information may be
used for, and be used only for conducting our business.
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Matters pertaining to personal information are controlled within the confines
of the law and unless required by government to disclose such information,
personal information shall not be disclosed to third parties without prior
written consent.
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