Shop Information

・Address:1-32-12, Higashi, Shibuya-ku, Tokyo, 150-0011, JAPAN

・Phone Number: +81-(0)50-3699-6700

・Shop Manager:Koji Takahashi

・Contact Information:rakuten@eagleeye.co.jp


Payment Method

Bank Transfer

Sumitomo Mitsui Banking Corporation
 Bank Code  0009
 Bank Name  Sumitomo Mitsui Banking Corporation 
Bank Address   1-1-2, Marunouchi, Chiyoda-ku, Tokyo, JAPAN
 Bank Phone No  +81-3-3282-8111
 Branch Code  654
 Branch Name  Shibuya Branch
 Branch Address  20-2, Udagawacho, Shibuya-ku, Tokyo
 Branch Phone No  +81-3-3463-0101
 SWIFT Code  SMBCJPJT
 Account No  8866591
 Account Name  Eagleeye Co.,Ltd.
 Account Type  Saving

Citibank Japan Ltd.
 Bank Code  0401
 Bank Name  Citibank Japan Ltd. 
Bank Address   2-3-14, Higashishinagawa, Shinagawa-ku, Tokyo, JAPAN
 Bank Phone No  +81-3-5462-5000
 Branch Code  053
 Branch Name  Tokyo Eki Mae Branch
 Branch Address  1-4-6, Marunouchi, Chiyoda-ku, Tokyo
 Branch Phone No  +81-3-3212-3300
 SWIFT Code  CITIJPJT
 Account No  7232139
 Account Name  KOJI TAKAHASHI.
 Account Type  Saving


PayPal


We only accept payment by PayPal.
Wire transfer from your bank account through your PayPal account are acceptable

##BUSINESS DAYS MEAN NOT INCLUDED HOLIDAY###
Here is the estimate process day after payment confirm.
1)Order to MANUFACTURE (2-5 Business days.)
2)Deliver to over sea (1-2 Business day) At this time we will send you tracking number.
3)Reach to you (3-7 Business Day.DEPENDS ON YOUR COUNTRY DELIVERY TOO)
The faster you will get is around 6 business days.

BUT PLEASE UNDERSTAND SOME OF ITEM WILL TOOK MORE THAN 5DAYS TO ORDER FROM MANUFACTURE.
IF PRODUCT NAME START WITH [AB1-] ,SOME OF THEM WILL TOOK MORE THAT 10 DAYS EVEN 1 MONTH.We will send you E-Mail if it took more then 5 days ORDER FROM MANUFACTURE.

Please note that if payment through PayPal cannot be confirmed within 7days from the order confirmation email date, your order will be cancelled.
For security, your billing name, address and phone number must match the information on your Paypal account.We reserve the right to cancel any order that does not match these criteria.
Click here to see the PayPal Website for more details.

Our Paypal Account is paypal@eagleeye.co.jp

Customs Clearances and Duties
Import duties and taxes may be applied upon customs clearance into your country.

Please pay such costs directly to the delivery agents or the customs office upon delivery.

For details, please contact the customs office of your country.
Shipping /Delivery

■ About delivery & shipping fees

1)After order, an automatically reply in Japanese or English will be sent to you. Please note that the shipping fees mentioned in this e-mail are for orders to be delivered to an address within Japan and not applicable for delivery outside of Japan.

2)Soon you will receive an e-mail with the correct shipping fees and total price from our shop. Please check the total amount due,and send back your confirmation by e-mail.

3)Your ordered items will be shipped out only after your payment is received.


■Delivery Time
##BUSINESS DAYS MEAN NOT INCLUDED HOLIDAY###
Here is the estimate process day after payment confirm.
1)Order to MANUFACTURE (2-5 Business days.)
2)Deliver to over sea (1-2 Business day) At this time we will send you tracking number.
3)Reach to you (3-7 Business Day.DEPENDS ON YOUR COUNTRY DELIVERY TOO)
The faster you will get is around 6 business days.

BUT PLEASE UNDERSTAND SOME OF ITEM WILL TOOK MORE THAN 5DAYS TO ORDER FROM MANUFACTURE.
IF PRODUCT NAME START WITH [AB1-] ,SOME OF THEM WILL TOOK MORE THAT 10 DAYS EVEN 1 MONTH.We will send you E-Mail if it took more then 5 days ORDER FROM MANUFACTURE.

Please understand there will be delays depending upon customs clearance and other various conditions of transportation.


■Delivery Method

After shipment is made, you will receive a tracking number by e-mail

EMS Tracking - http://www.post.japanpost.jp/int/ems/delivery/index_en.html

DHL Tracking - http://www.dhl.com/en/express/tracking.html

■Shipping Fees

* All price are listed in Japanese Yen

・EMS

The following chart contains EMS prices based on weight and destination to certain countries

#NOTE:
Some of product will need to pay domestic delivery and packaging fee as an additional payment.

Zone First Zone Second Zone Third Zone
Weight Asia Oceania, North America, Central America and the Middle East Europe South America and Africa
Up to 300g 900 1,200 1,500 1,700
Up to 500g 1,100 1,500 1,800 2,100
Up to 600g 1,240 1,680 2,000 2,440
Up to 700g 1,380 1,860 2,200 2,780
Up to 800g 1,520 2,040 2,400 3,120
Up to 900g 1,660 2,220 2,600 3,460
Up to 1.0kg 1,800 2,400 2,800 3,800
Up to 1.25kg 2,100 2,800 3,250 4,600
Up to 1.5kg 2,400 3,200 3,700 5,400
Up to 1.75kg 2,700 3,600 4,150 6,200
Up to 2.0kg 3,000 4,000 4,600 7,000
Up to 2.5kg 3,500 4,700 5,400 8,500
Up to 3.0kg 4,000 5,400 6,200 10,000
Up to 3.5kg 4,500 6,100 7,000 11,500
Up to 4.0kg 5,000 6,800 7,800 13,000
Up to 4.5kg 5,500 7,500 8,600 14,500
Up to 5.0kg 6,000 8,200 9,400 16,000

* Please check the link provided below for more
EMS
http://www.post.japanpost.jp/cgi-charge/index.php?lang=_en

DHL
http://www.dhl.com/en/express/shipping.html
Prohibited and Restricted Goods

■Items by Country

Policies regarding prohibited and restricted goods differ from each country of destination. Please click on the following links for popular destination countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Australia, New Zealand).

http://event.rakuten.co.jp/borderless/infoservice/en/#05

* Please contact EMS or DHL for information on other countries


Cancelation Policy

We will not accept cancellation caused by customers.

We will cancel your order if the payment had not been properly made until the due date.

Return and Refund Policy

Any return or refund will not be accepted once order confirmation e-mail is sent out.

Please note that some of products image color may be different than actual product received. because of shinning and etc.As long the product of the brand still same as original product, we will not accept return and refund .
Consumption Tax

Please note that the consumption tax amount shown is charged as a handling fee for international shipping.


Warranty

All items come with standard manufacture warranty. If you have warranty issue, or questions, please simply contact us and we will be happy to assist you. Post Sales Support: As already so many valued customers who bought from us have experienced, like always we take full responsibility for all items you purchased from us. In case you have service issue, warranty issue (even after warranty expires), looking for replacement parts, please simply let us know and we will do our best to assist you.


Privacy Policy

Regarding our customers’ personal information (address, name, e-mail address, etc.), we are taking the utmost care. Your personal information may be used for, and be used only for conducting our business.


Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.