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e-CORE
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Company Information

Company Name: e-CORE Corporation
Address:404-2, Onaka, Sasaguri-machi, Kasuya-gun, FUKUOKA 811-2413
JAPAN

Phone:81-92-980-1832
FAX: 81-92-984-3028

e-mail: info@ecore.co.jp

Windows Live Messenger(MSN Messenger):firstriver_marketing@yahoo.co.jp
Skype: tomomi.osaki.e.core / info@ecore.co.jp

Contact Person: Tomomi Osaki(Ms)

Capital: 10,000,000JPY

Establishment: April 11, 2005

Main Business:
1. Online retailer
2. Importer and exporter
3. Wholesaler
 ・Exclusive agent of "Dobaz" brand in Japan.
・Official seller of "Puppia" and "Pinkaholic"


Payment

■Credit Card
We accept Visa, MasterCard, JCB, AMEX and Diners.

■Paypal
After order is confirmed, the total amount due will be notified to you by E-mail.
Paypal invoice will be issued and sent to your paypal e-mail account accordingly.

Please note that you order will be automatically cancelled if payment by Paypal cannot be confirmed within 7days from the e-mail date,

* All payments shall be made in Japanese Yen. Please check with your bank for applicable exchange rates.


Customs Clearances and Duties

Import duties and taxes may be applied upon customs clearance into your country.

Please pay such costs directly to the authorities upon delivery.

Please contact to the customs office of your country for further information.


Shipping & Delivery

■Delivery & shipping rates

1) Right after your order, an automatic reply e-mail will be sent to you.
Please be advised that the shipping rates in the e-mail are only applicable within Japan, and the rates are invalid for any shipment out of Japan.

※In the case your order is placed through Rakuten English page, the automatic reply will be sent in English,
with the domestic shipping rates, which is also invalid for overseas shipment.
Overseas shipping cost will be advised by each store separately.

2) Please check the total amount due, once the store notify you international shipping rate.

3) Your order will be shipped out after your payment is confirmed.

■Delivery Time

The delivery time is estimated to be approximately 3-8 business days after shipment, depending on the destination of your order.

Some delay may occur, depending upon customs clearance and other various circumstances of transportation.

■Delivery

After your order is processed, you will receive a tracking number by e-mail

EMS Tracking - http://www.post.japanpost.jp/int/ems/delivery/index_en.html

■Shipping Rates

* All Rates are listed in Japanese Yen

・EMS

The following table contains EMS prices based on weight and destination.


Zone First Zone Second Zone Third Zone
Weight Asia Oceania,
North America,
Central America
and the Middle East
Europe South America
and Africa
Up to 300g 900 1,200 1,500 1,700
Up to 500g 1,100 1,500 1,800 2,100
Up to 600g 1,240 1,680 2,000 2,440
Up to 700g 1,380 1,860 2,200 2,780
Up to 800g 1,520 2,040 2,400 3,120
Up to 900g 1,660 2,220 2,600 3,460
Up to 1.0kg 1,800 2,400 2,800 3,800
Up to 1.25kg 2,100 2,800 3,250 4,600
Up to 1.5kg 2,400 3,200 3,700 5,400
Up to 1.75kg 2,700 3,600 4,150 6,200
Up to 2.0kg 3,000 4,000 4,600 7,000
Up to 2.5kg 3,500 4,700 5,400 8,500
Up to 3.0kg 4,000 5,400 6,200 10,000
Up to 3.5kg 4,500 6,100 7,000 11,500
Up to 4.0kg 5,000 6,800 7,800 13,000
Up to 4.5kg 5,500 7,500 8,600 14,500
Up to 5.0kg 6,000 8,200 9,400 16,000

* For more information of EMS:
http://www.post.japanpost.jp/cgi-charge/index.php?lang=_en


Prohibited and Restricted Goods

■Items by Country

Policies regarding prohibited and restricted goods differ from each country of destination.
Please click on the following links for popular destination countries
(USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Australia, New Zealand).

http://event.rakuten.co.jp/borderless/infoservice/en/#05

* Please contact EMS or DHL for information on other countries


Privacy Policy

We always take utmost care for our customers’ personal information (address, name, e-mail address, etc.).
Your personal information may be used for, and be used only for conducting our business.

Matters pertaining to personal information are controlled within the confines of the law and unless required by government
to disclose such information, personal information shall not be disclosed to any other third parties without prior written consent.


Cancellation Policy

Please understand that we will not accept
cancellation in any case for international orders

The order with no payment until the due date will automatically be cancelled.

Return and Refund
Any return or refund will be unacceptable once order confirmation by e-mail is sent out.

Consumption Tax
Please note that the consumption tax amount shown is charged as a handling fee
for international shipment.


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