|・Address:Numanohata920-126 Tomokomai City Hokkaido 0591364
・Phone Number: +81-144-52-0018
・Shop Manager:Koya Kitamura
・Shop Security Manager:Koya Kitamura
Diet shop is a mail order store of the health food which aids a healthy
We accept Visa, MasterCard, JCB, AMEX and Diners.
After order is confirmed, the total amount due will be sent to your E-mail
address. Please transfer the total amount to the bank account below.
Please note that if payment by bank transfer cannot be confirmed within
14days from the e-mail date, your order will be automatically cancelled.
Bank name: NORTH PACIFIC BANK, LTD.
Branch name: Tomakomaikita
Swift code: NORPJPJP
Branch Address: Futabatyou 1tyoume-13-13 Tomakomai City Hokkaido 0530045
Account type: savings/current
Account number: 0309704
Account name: Northweb Ltd,
Account holder address: Numanohata 920-126 omokomai City Hokkaido 0591364
* All payments shall be made in Japanese Yen. Please check with your bank
for applicable exchange rates.
|Customs Clearances and Duties
|Import duties and taxes may be applied upon customs clearance into your
Please pay such costs directly to the delivery agents or the customs office
For details, please contact the customs office of your country.
|■ About delivery & shipping fees
1)After order, an automatically reply in Japanese will be sent to you.
Please note that the shipping fees mentioned in this e-mail are for orders
to be delivered to an address within Japan and not applicable for delivery
outside of Japan.
2)Soon you will receive an e-mail with the correct shipping fees and total
price from our shop. Please check the total amount due.
3)Your ordered items will be shipped out only after your payment is received.
The delivery time is estimated to be approximately 3 business days after shipment.
Please understand there will be delays depending upon customs clearance
and other various conditions of transportation.
After shipment is made, you will receive a tracking number by e-mail
EMS Tracking - http://link.rakuten.co.jp/1/005/778/?url=int/ems/delivery/index_en.html
DHL Tracking - http://link.rakuten.co.jp/1/013/468/?url=publish/g0/en/eshipping/track.high.html
* All price are listed in Japanese Yen
The following chart contains EMS prices based on weight and destination
to certain countries
Free shipping is only available for orders delivered to address in Japan
* Please check the link provided below for more.
* Please check the link provided below.
|Prohibited and Restricted Goods
|■Items by Country
Policies regarding prohibited and restricted goods differ from each country
of destination. Please click on the following links for popular destination
countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore,
Thailand, Australia, New Zealand).
* Please contact EMS or DHL for information on other countries
We will not accept cancellation caused by customers.
We will cancel your order if the payment had
not been properly made until the due date.
|Return and Refund Policy
Any return or refund will not be accepted once order confirmation e-mail
is sent out.
We will not charge customers with Japan’s consumption tax.
However, consumption tax is included in the automatic reply e-mail
(the e-mail sent immediately after your order completion),
therefore, we will be sending you a “Thank You” e-mail mentioning the
total order amount with the consumption tax excluded.
Regarding our customers’ personal information (address, name, e-mail address,
etc.), we are taking the utmost care. Your personal information may be
used for, and be used only for conducting our business.
|Matters pertaining to personal information are controlled within the confines
of the law and unless required by government to disclose such information,
personal information shall not be disclosed to third parties without prior