| Shop Information |
・Address:14-6, KURAME, 4CHO-ME. TAITO-KU, TOKYO, 111-0051
・Phone Number: +81-3-3863-5980
・Shop Manager:Jun Chikayama
・Shop Security Manager:Koichi Sato
・Contact Information:info@crafth.net |
| Payment Method |
■Credit Card
We accept Visa, MasterCard, JCB, AMEX and Diners.
*
We are sorry, but we do not accept credit card payment for Vietnam orders.
Please kindly change payment method to PayPal or make order by e-mail to Rakuten's partner site in Vietnam, "HangNhat".
rakuten@hangnhat.com
Send the item page URL you wish to purchase together with details of how many needed, size, color, mens/womens/boys/girls, etc.
Your kind cooperation will be highly appreciated. |
■PayPal
・
PayPal handling charge
：
05% of total price
We also accept payment by PayPal. Please note that if payment through
PayPal cannot be confirmed within 10 days from the order confirmation e-mail date,
order will be cancelled automatically. |
| Customs Clearances and Duties |
Import duties and taxes may be applied upon customs clearance into your country.
Please pay such costs directly to the delivery agents or the customs office upon delivery.
For details, please contact the customs office of your country.
|
| Shipping /Delivery |
■ About delivery & shipping fees
1)After order, an automatically reply in Japanese will be sent to you. Please note that the shipping fees mentioned in this e-mail are for orders to be delivered to an address within Japan and not applicable for delivery outside of Japan.
2)Soon you will receive an e-mail with the correct shipping fees and total price from our shop. Please check the total amount due.
3)Your ordered items will be shipped out only after your payment is received.
|
■Delivery Time
The delivery time is estimated to be approximately 7 business days after shipment.
Please understand there will be delays depending upon customs clearance and other various conditions of transportation.
|
■Delivery Method
After shipment is made, you will receive a tracking number by e-mail
EMS Tracking - http://www.post.japanpost.jp/int/ems/delivery/index_en.html
|
■Shipping Fees
* All price are listed in Japanese Yen
・EMS
The following chart contains EMS prices based on destination to certain countries
| First Zone |
Second Zone |
Third Zone |
| Asia |
Oceania, North America, Central America and the Middle East |
Europe |
South America and Africa |
| 900 JPY |
1,200 JPY |
1,500 JPY |
1,700 JPY |
|
| Prohibited and Restricted Goods |
■Items by Country
Policies regarding prohibited and restricted goods differ from each country of destination. Please click on the following links for popular destination countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Australia, New Zealand).
http://event.rakuten.co.jp/borderless/infoservice/en/#05
* Please contact EMS for information on other countries
|
| Cancelation Policy |
We will not accept cancellation caused by customers.
We will cancel your order if the payment had
not been properly made until the due date.
|
| Return and Refund Policy |
Any return or refund will not be accepted once order confirmation e-mail is sent out.
|
| Consumption Tax |
We will not charge customers with Japan's consumption tax.
However, consumption tax is included in the automatic reply e-mail
(the e-mail sent immediately after your order completion),
therefore, we will be sending you a “Thank You” e-mail mentioning the
total order amount with the consumption tax excluded.
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| Privacy Policy |
Regarding our customers' personal information (address, name, e-mail address, etc.), we are taking the utmost care. Your personal information may be used for, and be used only for conducting our business.
|
Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.
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