Company Info

Address

3F, Niko Bldg. 2-16-11 Minamisaiwai, Nishi-ward Yokohama, Kanagawa 220-0005, JAPAN

Phone Number

+81-90-8495-6058

Shop Manager

Ito

Shop Security Manager

Ito

Contact Information

info@cliffedge.co.jp / ito@cliffedge.co.jp

Payment Method

Credit Card We accept Visa, MasterCard, JCB, AMEX.

PayPal Money Request

Paying by credit card via PayPal is highly recommended. It is the safer and easier way for you to take. Only 3 STEPS lead you to finish the payment as follows: 1. Receive our PayPal Money Request at your e-mail address. 2. Jump to the PayPal link and fill payment form with your information 3. When PayPal says YES to your payment, that's all! We start to process your order. We ship your order in 2-5 days after confirming your payment is done.

Customs Clearances and Duties

All items we ship out will NOT be marked as GIFT or SAMPLE nor we can mark the value down. It is simply against the law. We, Cliff Edge Co. Ltd., is not responsible for any actions taken by customs on your package during delivery. We do not have any control over this. Buyer is responsible for any customs charges that may be applied to your package. Customs determines these charges, and we have no way of knowing what these charges may be.

Shipping /Delivery

About delivery & shipping costs 1)After confirming your order, an automatical reply written in Japanese will be sent to you first. Please note that the shipping cost mentioned in that e-mail is for domestic orders. In case of international orders, we add the shipping cost + service charge to overseas customers. 2)Soon you will receive our order confirmation e-mail with the correct purchase price including its shipping cost and service charge to overseas customers. Please check the total amount of the purchase price from that mail. 3)Your order will be shipped out 2-5 days after we confirm your payment is done. Packages typically arrive within 7-14 days from the date we receive your order. Items are shipped directly from Japan by EMS service.

Delivery Method

We will inform you of its tracking number at the time of shipment. EMS: http://www.post.japanpost.jp/int/ems/index_en.html

Cancellation Policy

We will not accept cancellation caused by customers. We will cancel your order if the payment had not been properly made until the due date.

Return and Refund Policy

Any return or refund will not be accepted once order confirmation e-mail is sent out.

Privacy Policy

Regarding our customers' personal information (address, name, e-mail address, etc.), we are taking the utmost care. Your personal information may be used for, and be used only for conducting our business. Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.