|Shop Information of chuya-online
Takara warehouse 3F, 1-1-15, Higashiminato,
Kokurakita-ku, Kitakyushu-shi, Fukuoka
Shop Security Manager
We accept Visa, MasterCard, JCB, AMEX and Diners.
We also accept payment by PayPal.
Please note that if payment through PayPal cannot be confirmed within 7 days from the order confirmation e-mail date, order will be cancelled automatically.
|Customs Clearances and Duties
|・Import duties and taxes may be applied upon customs clearance into your
・Please pay such costs directly to the delivery agents or the customs office
・For details, please contact the customs office of your country.
|Shipping / Delivery
|・About delivery & shipping fees
1) After placing an order, an automatic reply will be sent to you.
Please note that the money amount mentioned in this e-mail are only applied to delivery inside Japan.
2) Soon after the automatic reply, you will receive an e-mail with the officially fixed money amount from our shop.
Please check the total amount then.
3) After your payment is confirmed, your ordered items will be shipped out.
However, there may be delays depending on customs clearance and other various conditions of transportation.
Please kindly understand.
The delivery time is estimated to be approximately 7 business days after shipment.
Please understand there will be delays depending upon customs clearance
and other various conditions of transportation.
For overseas delivery, we use EMS.
After shipment is made, you will receive a tracking number by e-mail
EMS Tracking http://link.rakuten.co.jp/1/005/778/?url=int/ems/delivery/index_en.html
The following chart contains EMS prices based on weight and destination to certain countries.
*All price are listed in Japanese Yen.
||Oceania, North America, Central America and the Middle East
||South America and Africa
|Up to 500g
|Up to 1.0kg
|Up to 2.0kg
|Up to 3.0kg
|Up to 6.0kg
|Up to 10.0kg
|Up to 15.0kg
|Up to 20.0kg
|Up to 30.0kg
|Prohibited and Restricted Goods
|・Items by Country
Policies regarding prohibited and restricted goods differ from each country
of destination. Please click on the following links for popular destination
countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore,
Thailand, Australia, New Zealand).
* Please contact EMS for information on other countries
We will not accept cancellation caused by customers.
We will cancel your order if the payment had not been properly made until the due date.
|Return and Refund Policy
Any return or refund will not be accepted once order confirmation e-mail
is sent out.
Please note that the consumption tax is not charged with overseas orders, but 5% of your bill will be charged as the fee for handling overseas shipping.
Regarding our customers' personal information (address, name, e-mail address,
etc.), we are taking the utmost care.
Your personal information may be
used for, and be used only for conducting our business.
|Matters pertaining to personal information are controlled within the confines
of the law and unless required by government to disclose such information,
personal information shall not be disclosed to third parties without prior
|Rakuten Shopping Mall Help
|・Rakuten Shopping Mall Help