Shop Information of chuya-online

img

Shop Information Payment Method
Customs Clearances and Duties About the Under Value
Shipping / Delivery Prohibited and Restricted Goods
Cancelation Policy Return and Refund Policy
Consumption Tax Privacy Policy
Rakuten Shopping Mall Help

Shop Information of chuya-online
Address
Takara warehouse 3F, 1-1-15, Higashiminato,
Kokurakita-ku, Kitakyushu-shi, Fukuoka
803-0802 JAPAN

Phone Number
+81(0)93-583-7264

Shop Manager
TARO TAKAO

Shop Security Manager
TARO TAKAO

Contact Information
info@chuya-online.com
Payment Method
・Credit Card
We accept credit cards.
The following credit and debit cards can be used:
Visa, MasterCard, American Express, JCB, and Diners

*Orderer name should be match with holder name of credit card.
・PayPal
We accept payment by PayPal.
You will receive a notification e-mail of the total amount to payment by PayPal.
After you payment by PayPal, we will ship your items as soon as possible.
Your order is canceled automatically if we can not confirm your transfer within 7 days after the notification of the total amount.

*Shipping Address on Rakuten-ichiba should be match with Shipping Address on Paypal.
Same as Orderer name and Payer name.
・Shopping Guide
1) After placing your order, an automatic reply will be sent to you.
Please note that the money amount mentioned in this e-mail are only applied to delivery inside Japan.

2) After the automatic reply, you will receive an e-mail with the Total amount billed (Item amount + Shipping fee) from our shop. Please check the total amount then.

3) In the case of credit card payment, items will shipped if you send a reply.
In the case of PayPal payment, your ordered items will be shipped out after we confirmed your payment.


Please note there may be delayed depending on customs clearance and other various conditions of transportation.
Please kindly understand.
Customs Clearances and Duties
Import duties and taxes may be applied upon customs clearance into your country.
Please pay such costs directly to the delivery agents or the customs office upon delivery.

For details, please contact the customs office of your country.
About the Under Value
We need to fill out the correct amount in the invoice.
We can't accept to ship your ordered items as gift or lower the value of the package.
Shipping / Delivery
・About delivery & shipping fees
1) After placing an order, an automatic reply will be sent to you.
Please note that the money amount mentioned in this e-mail are only applied to delivery inside Japan.
2) Soon after the automatic reply, you will receive an e-mail with the officially fixed money amount from our shop.
Please check the total amount then.
3) After your payment is confirmed, your ordered items will be shipped out. However, there may be delays depending on customs clearance and other various conditions of transportation.
Please kindly understand.
・Delivery Time
The delivery time is estimated to be approximately 7 business days after shipment.
Please understand there will be delays depending upon customs clearance and other various conditions of transportation.
・Delivery Method
For overseas delivery, we use EMS.
After shipment is made, you will receive a tracking number by e-mail

EMS Tracking http://link.rakuten.co.jp/1/005/778/?url=int/ems/delivery/index_en.html
・Shipping Fees

EMS
The following chart contains EMS prices based on weight and destination to certain countries.

*All price are listed in Japanese Yen.
http://global.rakuten.com/en/help/shipping/#fee_ems
Zone First Zone Second Zone Third Zone
Weight Asia Oceania, North America, Central America and the Middle East Europe South America and Africa
Up to 500g 1,100 1,500 1,800 2,100
Up to 1.0kg 1,800 2,400 2,800 3,800
Up to 2.0kg 3,000 4,000 4,600 7,000
Up to 3.0kg 4,000 5,400 6,200 10,000
Up to 6.0kg 7,000 9,600 11,000 19,000
Up to 10.0kg 10,200 14,000 16,200 27,400
Up to 15.0kg 14,200 19,500 22,700 37,900
Up to 20.0kg 18,200 25,000 29,200 48,400
Up to 30.0kg 26,200 36,000 42,200 69,400

Prohibited and Restricted Goods
・Items by Country
Policies regarding prohibited and restricted goods differ from each country of destination. Please click on the following links for popular destination countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Australia, New Zealand).

http://global.rakuten.com/en/help/contraband/

* Please contact EMS for information on other countries.
Cancelation Policy
We will not accept cancellation caused by customers.
We will cancel your order if the payment had not been properly made until the due date.
Return and Refund Policy
We do not accept refund, exchange and cancellation in any case for international shipping services.
We do not accept cancellation and change of order once order confirmation e-mail is sent out from you. If the item was damaged, please take the damaged item along with all packaging into your local post office to assessed and a Damage Report to be completed.
Consumption Tax
Please note that the consumption tax is not charged with overseas orders, but 8% of your bill will be charged as the fee for handling overseas shipping.
Privacy Policy
Regarding our customers' personal information (address, name, e-mail address, etc.), we are taking the utmost care.
Your personal information may be used for, and be used only for conducting our business.
Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.
Rakuten Shopping Mall Help
・Rakuten Shopping Mall Help
http://ichiba-en.faq.rakuten.co.jp/app/home