INFORMATION

【COMPANY】
Nichiei Limited

【OPENING HOURS】
MONDAY-FRIDAY 9:00~18:00 (UK TIME)except UK holidays.
※Order accepted 24hours

【ADDRESS】
Ground Floor Eastgate House, 16-19 Eastcastle Street, London W1W 8DA, England

【TEL】
0044-207-580-2288

【FAX】
0044-207-580-2240

【CONTACT】
chgardens@shop.rakuten.co.jp

【SHOP MANAGER】
Mr. Takema Shimazawa

【SHOP SECURITY MANAGER】
Mr. Ryoju Suzuki
 
HOW TO ORDER
 

Step1

You have three options at this stage. Please select one for your convinience.

・ Guest Checkout (without Rakuten membership)

・ Member Checkout (for customers who already registerd with Rakuten menber)

・ Sign Up for Rakuten membership

Please read the below links for important details about our membership program, Rakuten Super Points, which rewards members for all their purchases.

Member Benefits and Rakuten Super Points
http://event.rakuten.co.jp/borderless/infoservice/en/point/

How to register for Rakuten membership (Registration will be in Japanese)
http://event.rakuten.co.jp/borderless/infoservice/en/member/

Step 2

will only be shown when you ship item(s) to different delivery address.

Step 3

PAYMENT

Please click here for our payment options.


DELIVERY

Please click here regarding delivery.

Once your order is completed, you will recieve an auto-confirmation email from Rakuten in Japanese.
Later we will send you an order confirmation email (after we amened shipping fees if needed.)
Thank you for shopping with us!

CHELSEA GARDENS UK - ENGLISH ITEM SEACH
http://search.borderless.rakuten.com/borderless/search.action?sid=chgardens&l=en

RAKUTEN ENGLISH TOP
http://en.rakuten.co.jp/

※We accept orders 24 hours - 7 days a week except during Rakuten system maintenance.
※Please note we do not accept orders via phone or FAX.

 
PAYMENT
CARD PAYMENT
We accept Visa, MasterCard, JCB, AMEX and Diners.
 
 
*Billing name,phone number and address should be match with your credit card. .
*Please be aware that we may not accept a credit card issued outside of Japan.
*Payment is only debited from your card at time of dispatch.
*We use secure Rakuten card system to protect your personal details. We do not store your credit card details.
 
BANK TRANSFER
You must have a Japanese bank account as Rakuten Bank does not accept money transfer from abroad.

All payments shall be made in Japanese Yen. Please check with your bank for applicable exchange rates.

After your order is confirmed, a total amount due will be sent to your e-mail address. Please transfer a total amount to the bank account below.

Please note that if payment cannot be confirmed within 5 days from your order date, your order will be automatically cancelled.
 
Account Details
Financial institution name:
楽天銀行 〔Bank Code:0036〕
Branch name:
サンバ支店 〔Branch Code:203〕
Account number:
普通 7036172
Account name:
カ)プレミアデザイン
 
Alipay(支付宝)
 
Union Pay
 
 
ABOUT PRODUCTS
 
AUTHENTICITY
As an authorised online distributor, we unconditionally guarantee that every item we sell is 100% authentic.


COLOURS
We have made every effort to display as accurately as possible the colors of our products that appear on our site. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.


STOCK
All items are in stock unless "Sold Out" ( "在庫なし" "売り切れました") is displayed.
Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order.
 
 
DELIVERY
 

We are based in the UK, and delivery time is estimated to be approximately 7-10 business days after despatch.

After despatch, you will receive a tracking number by e-mail.

Please understand there may be delays depending upon customs clearance and other various conditions of transportation.

**Please note that our policy is to compensate any loss or damage occurred during shipment to Japan.
Shipments to other countries cannot be compensated for loss or damage.


*We require proof of delivery for all orders. This means we are unable to authorise packages to be delivered without a signature.

*For orders during weekends, we will despatch on following working day.

*For items with 【国内配送】 description, deliverly is limited within Japan.
Those items will be despatched from a warehouse in Japan and it will take 2-3 working days for delivery.

 
 
Shipping fees for each item is on each product page.
To countries outside Japan, we will ship with same postage amount to that of Japan.

*We have "Free Shipping Campaign" from time to time, however please note this campaign applies when order delivery address is within Japan.

After an order, an automatic reply in Japanese will be sent to you from Rakuten.
Please note that the shipping fees will not properly appear in this e-mail.

Soon you will receive an e-mail with the correct shipping fees and total price from our shop.
Please check the total amount due.
 
 
Q and A
 
Import duties and taxes may be applied upon customs clearance into your country.
Please pay such costs directly to the delivery agents or the customs office upon delivery.
For details, please contact the customs office of your country.
 
 
CANCELATION POLICY
 

Please understand that we will not accept any return or exchange once your order is despatched.


FAULTY GOODS
If you receive a faulty item, please contact us within 5 days of receiving your order and provide details.



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