Store Information -niguramu

Store Name

niguramu

* The text of a goods page is the automatic translation from Japanese. Please understand the situation.

Company
Address

niguramu Co.Ltd.
18-13, Takaoka-machi, Kanazawa-shi, Ishikawa, 920-0864, JAPAN

Phone Number

+81-(0)76-255-2695
English customer support is only hold over mails.
If we get calls in English, we can't provide enough support.
Please send us mails if you want to contact to us in English.

Contact Information

02-rakuten@niguramu.jp

Shop Manager
Security Manager

Kiyoshi Tsuji

Payment Method

Credit Card : We accept Visa, MasterCard, AMEX, Diners and JCB.

Consumption Tax

We will not charge customers with Japan’s consumption tax. However, consumption tax is included in the automatic reply e-mail (the e-mail sent immediately after your order completion),
therefore, we will be sending you a “Thank You” e-mail mentioning the total order amount with the consumption tax excluded.

Shipping / Delivery

About delivery

Right after your order, an automatic reply will be sent to you. Please note that the shipping fees mentioned in this e-mail are for orders to be delivered to an address within Japan and not applicable for delivery outside of Japan.
Soon you will receive an e-mail with the correct shipping fees and total price from our shop. Please check the total amount due.
Your ordered items will be shipped out only after your payment is received.

Shipping Fees

We calculate shipping fees based on total weight.
As for international delivery, we ship by EMS (Japan Post). Please check the link as we cannot ship to certain countries.
EMS : https://www.post.japanpost.jp/cgi-charge/index.php?lang=_en
EMS Rate schedule : https://www.post.japanpost.jp/int/charge/list/ems_all_en.html

Delivery Time

The delivery time is estimated to be approximately 3 business days after shipment. Please understand there will be delays depending upon customs clearance and other various conditions of transportation.

Delivery Method

After shipment is made, you will receive a tracking number by e-mail
EMS Tracking - https://www.post.japanpost.jp/int/ems/delivery/index_en.html

Customs Clearances and Duties

Import duties and taxes may be applied upon customs clearance into your country.
Please pay such costs directly to the delivery agents or the customs office upon delivery.
For details, please contact the customs office of your country.

Prohibited and Restricted Goods

Items by Country
Policies regarding prohibited and restricted goods differ from each country of destination. Please click on the following links for popular destination countries
(USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Australia, New Zealand).
https://event.rakuten.co.jp/borderless/infoservice/en/#05
* Please contact EMS for information on other countries.

Return and Refund Policy

Any return or refund will not be accepted once order confirmation e-mail is sent out.

Cancelation Policy

We will not accept cancellation caused by customers.
We will cancel your order if the payment had not been properly made until the due date.

Regarding our customers’personal information (address, name, e-mail address,etc.), we are taking the utmost care. Your personal information may be used for, and be used only for conducting our business.
Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information,personal information shall not be disclosed to third parties without prior written consent.