Shopping Guide

Shop Information

Address:4-28-19 Kokubu Kiyomizu Kirishima City Kagoshima, Japan
Phone Number:+81-995-70-0388
Shop Manager:Takashi Shirasaka
Shop Security Manager:Takashi Shirasaka
Contact Information:bonaventure@vir.bbiq.jp

Payment Method

Credit Card:We accept Visa, MasterCard, JCB, AMEX and Diners.

VISA,Master,JCB,AMEX,Diners

Customs Clearances and Duties

Import duties and taxes may be applied upon customs clearance into your country. Please pay such costs directly to the delivery agents or the customs office upon delivery. For details, please contact the customs office of your country.

Shipping /Delivery

About delivery & shipping fees
1)After order, an automatically reply in Japanese will be sent to you. Please note that the shipping fees mentioned in this e-mail are for orders to be delivered to an address within Japan and not applicable for delivery outside of Japan.
2)Soon you will receive an e-mail with the correct shipping fees and total price from our shop. Please check the total amount due.
3)Your ordered items will be shipped out only after your payment is received.

Delivery Time
The delivery time is estimated to be approximately 3 business days after shipment.
Please understand there will be delays depending upon customs clearance and other various conditions of transportation.

Delivery Method
After shipment is made, you will receive a tracking number by e-mail.
EMS Tracking - http://www.post.japanpost.jp/int/ems/delivery/index_en.html

Shipping Fees
The following chart contains EMS prices based on weight and destination to certain countries.

* All prices are listed in Japanese Yen

Zone First Zone Second Zone Third Zone
Weight Asia Oceania, North America, Central America and the Middle East Europe South America and Africa
Up to 300g 900 1,200 1,500 1,700
Up to 500g 1,100 1,500 1,800 2,100
Up to 600g 1,240 1,680 2,000 2,440
Up to 700g 1,380 1,860 2,200 2,780
Up to 800g 1,520 2,040 2,400 3,120
Up to 900g 1,660 2,220 2,600 3,460
Up to 1.0kg 1,800 2,400 2,800 3,800
Up to 1.25kg 2,100 2,800 3,250 4,600
Up to 1.5kg 2,400 3,200 3,700 5,400
Up to 1.75kg 2,700 3,600 4,150 6,200
Up to 2.0kg 3,000 4,000 4,600 7,000
Up to 2.5kg 3,500 4,700 5,400 8,500
Up to 3.0kg 4,000 5,400 6,200 10,000
Up to 3.5kg 4,500 6,100 7,000 11,500
Up to 4.0kg 5,000 6,800 7,800 13,000
Up to 4.5kg 5,500 7,500 8,600 14,500
Up to 5.0kg 6,000 8,200 9,400 16,000

* Please check the link provided below for more.
http://www.post.japanpost.jp/cgi-charge/index.php?lang=_en

Prohibited and Restricted Goods

Items by Country
Policies regarding prohibited and restricted goods differ from each country of destination. Please click on the following links for popular destination countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Australia, New Zealand).
http://event.rakuten.co.jp/borderless/infoservice/en/#05

* Please contact EMS for information on other countries

Cancelation Policy

Please understand that we will not accept cancellation in any case for international orders



Return and Refund Policy

Any return or refund will not be accepted once order confirmation e-mail is sent out.



Consumption Tax

Please note that the consumption tax amount shown is charged as a handling fee for international shipping.

Privacy Policy

Regarding our customers’ personal information (address, name, e-mail address, etc.), we are taking the utmost care. Your personal information may be used for, and be used only for conducting our business.

Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.