BIBI & kireio English Shop Information

Weight of package = weight of product (capacity + container) + box + packing material
The weight limit of Economy Air (SAL) and International e packet is 1 parcel 2000 g.

[Rakuten non-delivery countries]
Since the Rakuten system does not support "VAT number", we cannot deliver to the following countries.
・UK
·France
·Norway

Payment Method

● Credit Card

We accept Visa, MasterCard, AMEX, JCB and Diners.

[WARNING for Debit card User]
Rakuten changed the system from April 2019.
As a result, if an error occurs in the first payment after the shipping cost is confirmed, the request can not be made again.
We recommend that you deposit the forecast amount from first.

[ If your credit card or debit card was not accepted, you should update your card information]
Please be sure to go on your own as we can not confirm or change in our shop due to security concerns.

How to change credit card information
1.Access Purchase History
https://order.my.rakuten.co.jp/?lang=en
2.Click "Display Detailed History" of your order
3.Click “Change your order from here”or "Modify or Cancel Your Order"
4. Click "Modify" under "Details of Payment Methods,
Delivery Methods" to modify your payment method.
5. Modify your payment method or credit card information
(If you are asked to enter a zip code, please enter "1111111".)

[How to Change Your Payment Method]
https://ichiba-en.faq.rakuten.net/detail/000011006
If you can not change, please contact Rakuten.
Contact to Rakuten

●We only charge your credit card once.
We do not charge twice.
[Q] I was Charged Twice
●We will not charge a credit card after canceling your order.
[Q] I was Charged After Cancellation

● PayPal

It is available.

1. Please select PayPal when ordering.
2. Log in to your PayPal account on the PayPal authentication screen. Or open an account.
3. Accept the payment on the PayPal screen and complete your order.
The payment method cannot be changed.

[How to pay via PayPal]
https://ichiba-en.faq.rakuten.net/detail/000013288

● Alipay

It is available.

1. Please choose Alipay when ordering.
2. We will charge you as soon as your order is ready.
You will receive a Rakuten Global Market Payment email from Rakuten.
Please check the "payment start URL" in the email.
3. Please pay from "payment start URL".
4. Confirm that the payment completion screen (Alipay) changes to the Rakuten payment completion screen.
Please pay by your Alipay account by the "Payment date due".
The payment method cannot be changed.


[How to Pay via Alipay]
https://ichiba-en.faq.rakuten.net/detail/000011596

● Currently, payment method "bank transfer" is not accepted.

Customs Clearances and Duties

Import duties and taxes may be applied upon customs clearance into your country. Please pay such costs directly to the delivery agents or the customs office upon delivery.

For details, please contact the customs office of your country.

About order

● Before ordering

Please check your membership information.
Email address, your name, your address, delivery address, postal code, telephone number, credit card information.

Please check of the product to be ordered.
You cannot add products after ordering.

● About the weight of the product

The shipping fee varies depending on the weight of the product.
The “ml” and “g” listed on the product page are the Internal capacity of the product.
The real weight of the product is "Internal capacity + container".
Don't forget the weight of the container.
Weight of package = weight of product (capacity + container) + box + packing material

● About undeliverable products

Spray cans products can not be delivered as international mail, for the aviation hazardous materials.
Please refer to the Japan Post website for details.
Nonmailable Articles in International Mail -JAPAN POST

● Flow after ordering

○When payment method is credit card

1. After you order, mail from Rakuten and English mail of our shop will be delivered.
The estimate of the shipping cost is written in the English mail of our shop.
2. Once the items are ready, the delivery cost will be finalized.
3. We will check your credit card.
(Before doing a charge of sales for merchandise charge, the validity of the card is confirmed. That is called "authorization".
Mail is sent by a credit card company when this authorization processing was done.)
4.You will receive an e-mail with the correct shipping fees and total price from our shop. Please check the total amount due.
5. After confirming the credit card, we will ship the parcel of your order.
6. Charge your credit card after shipment.

● Delivery Time

Delivery time depends on the delivery method.
Please understand there will be delays depending upon customs clearance and other various conditions of transportation.
The delivery date may be delayed depending on the arrival status.
In addition, there is a case that large orders delivery may be delayed.
* Closed holiday is Sunday and every other Monday.

Delivery Method & Shipping fee

Delivery company is only "Japan Post".

1. EMS
2. International e packet
3. Economy Air (SAL)

* It will add the weight of the other in a box and packing materials and cushioning material of the weight of the goods.
* All price are listed in Japanese yen(JPY).

*From June 1, 2022, the shipping table for "EMS" and "Surface mail" has been changed.

1. EMS

"EMS" is earliest and safe.
However, shipping fee is more expensive than other delivery methods.
Arrival about from 4days to 10 days (the normal period)
There is compensation up to 20000 JPY.
*Kazakhstan can not be sent by EMS.

EMS Shipping fee ※Shipping costs are subject to change.

wight Zone 1
China, Korea, Taiwan
Zone 2
Asia (other than Zoon1)
Zone 3
Oceania, Canada, Mexico, Middle East, Europe
Zone 4
USA,Guam
Zone 5
Central and South America (excluding Mexico) ,
Africa
500g 1,450 JPY 1,900 JPY 3,150 JPY 3,900 JPY 3,600 JPY
600g 1,600 JPY 2,150 JPY 3,400 JPY 4,180 JPY 3,900 JPY
700g 1,750 JPY 2,400 JPY 3,650 JPY 4,460 JPY 4,200 JPY
800g 1,900 JPY 2,650 JPY 3,900 JPY 4,740 JPY 4,500 JPY
900g 2,050 JPY 2,900 JPY 4,150 JPY 5,020 JPY 4,800 JPY
1,000g 2,200 JPY 3,150 JPY 4,400 JPY 5,300 JPY 5,100 JPY
1,250g 2,500 JPY 3,500 JPY 5,000 JPY 5,990 JPY 5,850 JPY
1,500g 2,800 JPY 3,850 JPY 5,550 JPY 6,600 JPY 6,600 JPY
1,750g 3,100 JPY 4,200 JPY 6,150 JPY 7,290 JPY 7,350 JPY
2,000g 3,400 JPY 4,550 JPY 6,700 JPY 7,900 JPY 8,100 JPY
2,500g 3,900 JPY 5,150 JPY 7,750 JPY 9,100 JPY 9,600 JPY
3,000g 4,400 JPY 5,750 JPY 8,800 JPY 10,300 JPY 11,100 JPY
3,500g 4,900 JPY 6,350 JPY 9,850 JPY 11,500 JPY 12,600 JPY
4,000g 5,400 JPY 6,950 JPY 10,900 JPY 12,700 JPY 14,100 JPY
4,500g 5,900 JPY 7,550 JPY 11,950 JPY 13,900 JPY 15,600 JPY
5,000g 6,400 JPY 8,150 JPY 13,000 JPY 15,100 JPY 17,100 JPY
5,500g 6,900 JPY 8,750 JPY 14,050 JPY 16,300 JPY 18,600 JPY
6,000g 7,400 JPY 9,350 JPY 15,100 JPY 17,500 JPY 20,100 JPY
7,000g 8,200 JPY 10,350 JPY 17,200 JPY 19,900 JPY 22,500 JPY
8,000g 9,000 JPY 11,350 JPY 19,300 JPY 22,300 JPY 24,900 JPY
9,000g 9,800 JPY 12,350 JPY 21,400 JPY 24,700 JPY 27,300 JPY
10,000g 10,600 JPY 13,350 JPY 23,500 JPY 27,100 JPY 29,700 JPY
11,000g 11,400 JPY 14,350 JPY 25,600 JPY 29,500 JPY 32,100 JPY
12,000g 12,200 JPY 15,350 JPY 27,700 JPY 31,900 JPY 34,500 JPY
13,000g 13,000 JPY 16,350 JPY 29,800 JPY 34,300 JPY 36,900 JPY
14,000g 13,800 JPY 17,350 JPY 31,900 JPY 36,700 JPY 39,300 JPY
15,000g 14,600 JPY 18,350 JPY 34,000 JPY 39,100 JPY 41,700 JPY
16,000g 15,400 JPY 19,350 JPY 36,100 JPY 41,500 JPY 44,100 JPY
17,000g 16,200 JPY 20,350 JPY 38,200 JPY 43,900 JPY 46,500 JPY
18,000g 17,000 JPY 21,350 JPY 40,300 JPY 46,300 JPY 48,900 JPY
19,000g 17,800 JPY 22,350 JPY 42,400 JPY 48,700 JPY 51,300 JPY
20,000g 18,600 JPY 23,350 JPY 44,500 JPY 51,100 JPY 53,700 JPY
21,000g 19,400 JPY 24,350 JPY 46,600 JPY 53,500 JPY 56,100 JPY
22,000g 20,200 JPY 25,350 JPY 48,700 JPY 55,900 JPY 58,500 JPY
23,000g 21,000 JPY 26,350 JPY 50,800 JPY 58,300 JPY 60,900 JPY
24,000g 21,800 JPY 27,350 JPY 52,900 JPY 60,700 JPY 63,300 JPY
25,000g 22,600 JPY 28,350 JPY 55,000 JPY 63,100 JPY 65,700 JPY
26,000g 23,400 JPY 29,350 JPY 57,100 JPY 65,500 JPY 68,100 JPY
27,000g 24,200 JPY 30,350 JPY 59,200 JPY 67,900 JPY 70,500 JPY
28,000g 25,000 JPY 31,350 JPY 61,300 JPY 61,300 JPY 72,900 JPY
29,000g 25,800 JPY 32,350 JPY 63,400 JPY 72,700 JPY 75,300 JPY
30,000g 26,600 JPY 33,350 JPY 65,500 JPY 75,100 JPY 77,700 JPY

2. International e packet

"e-packet" is less expensive than EMS and earlier than Economy Air(SAL).
Arrival about from 10days to 2weeks
The weight at the time of packing is limited to 2000 g.
There is compensation up to 6000 JPY.

International e packet Shipping fee ※Shipping costs are subject to change.

wight Zone 1
Asia
Zone 2
Oceania (Australia, etc.),
Canada,
Central America,
Middle East (Arab, etc.),
Europe , Russia
Zone 3
South America , Africa
Zone 4
USA
100g 690 JPY 790 JPY 820 JPY 1,150 JPY
200g 780 JPY 910 JPY 1,000 JPY 1,280 JPY
300g 870 JPY 1,030 JPY 1,180 JPY 1,410 JPY
400g 960 JPY 1,150 JPY 1,360 JPY 1,540 JPY
500g 1,050 JPY 1,270 JPY 1,540 JPY 1,670 JPY
600g 1,140 JPY 1,390 JPY 1,720 JPY 1,800 JPY
700g 1,230 JPY 1,510 JPY 1,900 JPY 1,930 JPY
800g 1,320 JPY 1,630 JPY 2,080 JPY 2,060 JPY
900g 1,410 JPY 1,750 JPY 2,260 JPY 2,190 JPY
1,000g 1,500 JPY 1,870 JPY 2,440 JPY 2,320 JPY
1,100g 1,590 JPY 1,990 JPY 2,620 JPY 2,450 JPY
1,200g 1,680 JPY 2,110 JPY 2,800 JPY 2,580 JPY
1,300g 1,770 JPY 2,230 JPY 2,980 JPY 2,710 JPY
1,400g 1,860 JPY 2,350 JPY 3,160 JPY 2,840 JPY
1,500g 1,950 JPY 2,470 JPY 3,340 JPY 2,970 JPY
1,600g 2,040 JPY 2,590 JPY 3,520 JPY 3,100 JPY
1,700g 2,130 JPY 2,710JPY 3,700 JPY 3,230 JPY
1,800g 2,220 JPY 2,830 JPY 3,880 JPY 3,360 JPY
1,900g 2,310 JPY 2,950 JPY 4,060 JPY 3,490 JPY
2,000g 2,400 JPY 3,070 JPY 4,240 JPY 3,620 JPY

3. Economy Air(SAL)

"EconomyAir(SAL)" can be delivered most inexpensively.
But it's most late arrival from 2weeks to over 3weeks
The weight at the time of packing is limited to 2000 g.
There is compensation up to 6000 JPY.
*Australia, Cyprus, Finland Germany, Taiwan, Korea, Vietnam, Macau can not be sent by Economy Air (SAL).

Economy Air(SAL) Shipping fee ※Shipping costs are subject to change.

wight Zone 1
Asia
Zone 2
Oceania (Australia, etc.),
Canada,
Central America,
Middle East (Arab, etc.),
Europe , Russia
Zone 3
South America , Africa
Zone 4
USA
100g 730 JPY 850 JPY 880 JPY 1,130 JPY
200g 805 JPY 940 JPY 1,000 JPY 1,230 JPY
300g 880 JPY 1,030 JPY 1,120 JPY 1,330 JPY
400g 955 JPY 1,120 JPY 1,240 JPY 1,430 JPY
500g 1,030 JPY 1,210 JPY 1,360 JPY 1,530 JPY
600g 1,105 JPY 1,300 JPY 1,480 JPY 1,630 JPY
700g 1,180 JPY 1,390 JPY 1,600 JPY 1,730 JPY
800g 1,255 JPY 1,480 JPY 1,720 JPY 1,830 JPY
900g 1,330 JPY 1,570 JPY 1,840 JPY 1,930 JPY
1,000g 1,405 JPY 1,660 JPY 1,960 JPY 2,030 JPY
1,100g 1,480 JPY 1,750 JPY 2,080 JPY 2,130 JPY
1,200g 1,555 JPY 1,840 JPY 2,200 JPY 2,230 JPY
1,300g 1,630 JPY 1,930 JPY 2,320 JPY 2,330 JPY
1,400g 1,705 JPY 2,020 JPY 2,440 JPY 2,430 JPY
1,500g 1,780 JPY 2,110 JPY 2,560 JPY 2,530 JPY
1,600g 1,855 JPY 2,200 JPY 2,680 JPY 2,630 JPY
1,700g 1,930 JPY 2,290 JPY 2,800 JPY 2,730 JPY
1,800g 2,005 JPY 2,380 JPY 2,920 JPY 2,830 JPY
1,900g 2,080 JPY 2,470 JPY 3,040 JPY 2,930 JPY
2,000g 2,155 JPY 2,560 JPY 3,160 JPY 3,030 JPY

We recommend EMS or International e-packet.
Tracking website- https://link.rakuten.co.jp/1/005/778/?url=int/ems/delivery/index_en.html

4. Surface mail

It is a delivery method using a ship from Japan.
Delivery may take 3 months or more. (the normal period)
The total product price must be less than 200,000 yen in Japanese Yen.
The weight of luggage must be 20kg or less.

Surface mail Shipping fee ※Shipping costs are subject to change.

wight Zone 1
China, Korea, Taiwan
Zone 2
Asia (other than Zoon1)
Zone 3
Oceania, Canada, Mexico, Middle East, Europe
Zone 4
USA,Guam
Zone 5
Central and South America (excluding Mexico) ,
Africa
1,000g 1,800 JPY 2,100 JPY 2,500 JPY 2,600 JPY 2,700 JPY
2,000g 2,200 JPY 2,600 JPY 3,100 JPY 3,300 JPY 3,400 JPY
3,000g 2,600 JPY 3,100 JPY 3,700 JPY 4,000 JPY 4,100 JPY
4,000g 3,000 JPY 3,600 JPY 4,300 JPY 4,700 JPY 4,800 JPY
5,000g 3,400 JPY 4,100 JPY 4,900 JPY 5,400 JPY 5,500 JPY
6,000g 3,800 JPY 4,600 JPY 5,500 JPY 6,100 JPY 6,200 JPY
7,000g 4,200 JPY 5,100 JPY 6,100 JPY 6,800 JPY 6,900 JPY
8,000g 4,600 JPY 5,600 JPY 6,700 JPY 7,500 JPY 7,600 JPY
9,000g 5,000 JPY 6,100 JPY 7,300 JPY 8,200 JPY 8,300 JPY
10,000g 5,400 JPY 6,600 JPY 7,900 JPY 8,900 JPY 9,000 JPY
11,000g 5,800 JPY 7,000 JPY 8,300 JPY 9,500 JPY 9,600 JPY
12,000g 6,200 JPY 7,400 JPY 8,700 JPY 10,100 JPY 10,200 JPY
13,000g 6,600 JPY 7,800 JPY 9,100 JPY 10,700 JPY 10,800 JPY
14,000g 7,000 JPY 8,200 JPY 9,500 JPY 11,300 JPY 11,400 JPY
15,000g 7,400 JPY 8,600 JPY 9,900 JPY 11,900 JPY 12,000 JPY
16,000g 7,800 JPY 9,000 JPY 10,300 JPY 12,500 JPY 12,600 JPY
17,000g 8,200 JPY 9,400 JPY 10,700 JPY 13,100 JPY 13,200 JPY
18,000g 8,600 JPY 9,800 JPY 11,100 JPY 13,700 JPY 13,800 JPY
19,000g 9,000 JPY 10,200 JPY 11,500 JPY 14,300 JPY 14,400 JPY
20,000g 9,400 JPY 10,600 JPY 11,900 JPY 14,900 JPY 15,000 JPY
21,000g 9,800 JPY 11,000 JPY 12,300 JPY 15,500 JPY 15,600 JPY
22,000g 10,200 JPY 11,400 JPY 12,700 JPY 16,100 JPY 16,200 JPY
23,000g 10,600 JPY 11,800 JPY 13,100 JPY 16,700 JPY 16,800 JPY
24,000g 11,000 JPY 12,200 JPY 13,500 JPY 17,300 JPY 17,400 JPY
25,000g 11,400 JPY 12,600 JPY 13,900 JPY 17,900 JPY 18,000 JPY
26,000g 11,800 JPY 13,000 JPY 14,300 JPY 18,500 JPY 18,600 JPY
27,000g 12,200 JPY 13,400 JPY 14,700 JPY 19,100 JPY 19,200 JPY
28,000g 12,600 JPY 13,800 JPY 15,100 JPY 19,700 JPY 19,800 JPY
29,000g 13,000 JPY 14,200 JPY 15,500 JPY 20,300 JPY 20,400 JPY
30,000g 13,400 JPY 14,600 JPY 15,900 JPY 20,900 JPY 21,000 JPY

Cancelation Policy

We will not accept cancellation caused by customers. We will cancel your order if the payment had not been properly made until the due date.

Return and Refund Policy

Any return or refund will not be accepted once order confirmation e-mail is sent out.

Privacy Policy

Regarding our customer's personal information (address, name, e-mail address, etc.),
we are taking the utmost care. Your personal information may be used for, and be used only for conducting our business.
Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.